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“Ignore the bad reviews - people moan for moanings sake!” 4 of 5 stars
Review of HSM Canarios Park

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HSM Canarios Park
3.0 of 5 Hotel   |   Calle Antena, 07689 Calas de Majorca, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 11 Hotels in Calas de Majorca
Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Ignore the bad reviews - people moan for moanings sake!”
4 of 5 stars Reviewed July 31, 2012

We went to this hotel with an open mind as the reviews were very mixed but we were so impressed with it! I can honestly say I have no idea what these people are moaning about??

The food was a great selection - it was a bit repetitive but there was always something to eat. There was a wide selection of salad bits and bobs and loads of other things. Some of the reviews were saying all there was were pizza and chips (there is only this is that's what you choose) - and you can tell these people a mile a way. Nothing was inedible - we were surprised at how good the food actually was!!

We were amazed at how clean they kept the hotel, especially in the dining room - there was always a member of staff there cleaning the floor around the food area and cleaning up near all the different foods and making sure they were topped up - nothing was ever empty for long.

The all inclusive was fantastic - I have stayed at hotels before where the all inclusive stops at 10 pm for drinks etc - midnight is great! And the beer and drinks are lovely.

Not to far away from the centre - heard people moaning that the hotel was in the middle of no where??? That isn't the case - fair enough it is a quiet hotel so it isn't right next to all of the bars but if you were to look on a map at where the hotel was before you came you would see this. It was about 4 euros in a taxi to the centre or there was a free shuttle bus which took you down to the beach - we did this a few times when we were just going to town as the beach is very close to the town centre. (That is the main beach not the beach near to the hotel)

Like the other reviews I would say that the transfer did take a long time - but I think it is just how lucky you are - we know people where the transfer took under 2 hours! But when you book a transfer, surely you know that you are going to be dropping lots of people off. So I don't know how everyone else feels but we were expecting it to take a long time anyway. Going back to the airport was very quick 1 hour and half like was meant to be coming. So I wouldn't waste money on getting a taxi back to the airport if you really didn't enjoy the transfer there.

What I would say about this hotel (and it isn't a moan its just a suggestion) that if you are taking a pram with you I would request with the hotel you get a low floor - mainly because the lifts are quite temperamental. It isn't a major problem but we were on the sixth floor and had to walk up there quite a lot and we know that if we had gone last year when our daughter was in a pram then we would not have been able to cope.

Overall I would say this hotel is fantastic value for money, even though I never go to a hotel twice, I will definitely be keeping this hotel in mind if I need to book somewhere cheap which I know is good. The company which own this hotel have a chain of other hotels so we will be looking into where those are, because if they are as good value for money - we will definitely be trying one of those!!!

I would say just book it if you are considering it. The weather was fantastic! The hotel brilliant! Food and Drink more than good enough for what you pay! Animation team friendly! And 100% for cleanliness!

Room Tip: The rooms are quite small - but when you go on holiday how much time do you actually spend in your r...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Customer Service at HSM Canarios Park, responded to this review, August 6, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you liked our hotel and that you have spent a nice time with us. Our staff is happy to read your comment.
Hope to see you again in Hoteles Saint Michel.

With kind regards,

HSM
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,493 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (400)
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English first
Huddersfield, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 30, 2012

We arrived at the hotel at 11:30pm after getting on the coach from the airport at 8pm. It took 3hr 30mins which was too long, it seemed longer! However this is not the hotels fault so if you do plan to stay at this hotel, it would be wiser to get a taxi which takes around an 1hr and at not much extra charge. As soon we got of the coach i was impressed with the friendly receptionist. The room was on the 6th floor with a balcony overlooking the pool. It was basic as it is what you would expect of a 3 star hotel but it was clean and me and my family were pleasantly surprised of the cleanliness of the room.


Food- The food was similar throughout the holiday, the food wasn't amazing but consistent and fresh. If you do go to this hotel, expect 3 star food and you will be surprised of what you will find.

Entertainment- The daily entertainment was great, activities were for adults and children! There was water polo, french bowls, shooting, archery, football, ping-pong and more. There is plenty to do! In the night the entertainment was hit and miss. Some shows were good some were bad. People in the night made there own entertainment so it didn't bother many people. A mention goes to Micheal who did a great job entertaining the kids and Lulu was brilliant doing AquaGym everyday and starred in the shows at night. The entertainment team did a great job!

One of the best things about Hsm Canarios was the people there, it was like one big community! Everyone was friendly with each other, there was no bother, everyone had a laugh together;the kids and adults and the atmosphere was really great

The location of the hotel is fantastic, it is a 5 minute walk from a beautiful cove with a bar, if you follow a path for 2 minutes there is 20ft rocks you can jump off and is a nice walk for the family. It is a 15 minute walk from town and 20 minute walk from the main beach so it is quite central.

The sports complex is good, there is 2 tennis courts, a volleyball court, a football pitch, you can play on the courts with a £20 deposit, you normally can book it then a hour you get to play.
The facilities are great, 2 swimming pools, sports complex, arcade, ping pong tables, there is always something you can do.

The lift was a bit temperamental but i didnt see it break down, it just stopped on floors and didn't go up when you called it, this wasn't a major problem like some people made out. The rooms were basic but you are paying 3 star prices, the rooms were nice and clean but yes they were basic. Food could be better but overall my son 12 and daughter 10 had a excellent time. They were plenty of things the adults could do too! This hotel is under-rated in my opinion and should be a 4 star because of the great staff and facilities. I would recommend a family to stay here because it is great fun. Ignore bad reviews, this place is clean, fun, exciting and friendly. People writing bad reviews should remember what they paid, you get what you pay for and in this case this was a good thing. Well done Hsm Canarios, keep it up!

Room Tip: Balcony overlooking pool
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Customer Service at HSM Canarios Park, responded to this review, July 31, 2012
Dear Guests,

Thank you very much for your comment. We are glad to know that you liked our hotel and that you have spent a nice time with us.
Our hotel staff will be delighted to read it, we know they are doing their best to make our clients´ holidays really special and it is always great to know the clients appreciate their hard work.
See you next time in Hoteles Saint Michel!

With kind regards,

HSM
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 30, 2012 via mobile

Took my four children to this hotel never booked over the Internet before but it was a fab hotel, staff good,food had a great selection for all ( hence nobody went hungry) god selection of drinks . Few past reviews made me worry prior to holiday but no need fab holiday for the money would most definitely go back. Thanks for a fab holiday

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Customer Service at HSM Canarios Park, responded to this review, August 1, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you liked our hotel and that you have spent a nice time with us. We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your
HSM
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stalybridge cheshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 30, 2012

transfer there took 4 hours because the transunion bus driver didnt have a clue where he was going but that wasnt the hotels fault .5 of us went my husband and i are 40 , my son and his girlfriend who are 18 and my 13 yr old daugter . we had 2 rooms together on the first floor with a big tree outside which was great because the room never got hot , room 144 and 143 , very basic but i expected that . food was fine we always found something to eat , and is available all day till 11 pm good job i ran in the mornings ha . in the day we used the pool across the road never reserved a sunbed once and we always got one , i got up at 630 to run and seen people putting towels down ... how sad we always found a bed even at lunch time . At the pool we went to there are free activities all day i did shooting and archery and aqua gym every day. The night time entertainment is mainly for little kids but didnt bother us we sat near the back chatting and drinking with people we met .There is a bus stop outside hotel which you can hop on to other resorts and a free one to the beach altho you can walk it in 20 min , we went to cala millor and caves de drach which was cheeper than doing it through hotel . we had a fantastic time and i could waffle on for ages cant believe the things people moan about on other reviews , please feel free to message me for any other info .

Room Tip: if you want a cool room ours was at the back room 143 and 144 have a tree outside .
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Customer Service at HSM Canarios Park, responded to this review, August 1, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice family time in our hotel and that you liked our good service. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Bromwich, England, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 29, 2012

Ignore the whingers, we went 13th to 27th July and had a great time.

The biggest downside is the lifts. They really do need fixing. One lift has a problem with the doors which means it will sit at a floor for 15 minutes or more without the doors opening (only when waiting to get in though, I'm not aware of anyone being stuck inside!). This leaves only one fully working lift, which itself has some very strange logic about deciding which floor to stop at. Priority seems to be with people going up rather than down, but get used to using the stairs. HSM are obviously aware of the problem, as eventually a member of staff will come and open the doors with a key.

Apart from this... Yes, there are many wasps, but they are not aggressive and will leave you alone if you don't bother them. They only collect around the sweet drinks. Yes, the decor in the rooms is a little dated, but you shouldn't be spending any more than an hour a day in them whilst awake. The fan is a good substitute for air-con. Yes, the fan is a bit noisy, but the repetitive rhythm has a strangely calming effect. And yes, the food can be repetitive if you have a bit of everything every day. But there is more than enough variety to have a different meal each day and we always enjoyed them (although it would be nice to have sandwich bread at every meal instead of just breakfast).

On the good side, the entertainment team are first class. Their are many activities to take part in and they always tried to get everyone involved. The range of soft and alcoholic drinks is excellent, and the bar and reception staff are very efficient.

Special mention should go to the cleaning staff. They do a superb job cleaning the rooms, with clean sheets and towels every day.

Oh, and make sure you get a private transfer. All the horror stories of 2-3hr waits can easily be avoided by this. 45 minutes direct at little extra cost.

In summary, a huge thank you to all the staff at HSM Canarios Park for giving us such a great holiday. Keep up the good work!

Room Tip: Room ending with 03 are larger, but have no balcony.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Customer Service at HSM Canarios Park, responded to this review, August 1, 2012
Dear Guests,

Thank you very much for your comment. Our hotel staff will be delighted to read it, we know they are doing their best to make our clients´ holidays really special and it is always great to know the clients appreciate their hard work. Thank you.
See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North West England
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 29, 2012

Firstly, I base this review on a 3 star hotel, because that's what it is. If you want more I recommend you pay for 4 star! experience from mum/dad/child

Good Points:
Accessible soft drinks/slush and ice cream for children to help themselves - means that the bar is faster for the adults too!
2 pools, plus a small paddling pool - sufficient sunbeds and chairs around.
Entertainment for adults and children at one of the pools (the reviewer earlier obviously only went to one pool)
Friendly atmosphere created by the families - all the dads involved in the games
Childrens disco 8.30 - 9.00 (the kids love it and the reps too)
Food available from 8am to 11pm
Very child friendly hotel
Helpful reception
clean hotel
Free wifi in reception (rest of the hotel was accessible, but you had to pay for that access)
good selection of alcoholic drinks - fast staff
Bar open til midnight.
15 mins walk into little centre with bars, restaurants and kids play area
Microwave in restaurant so you can heat bottles, baby food, your own food.

Bad Points (in my opinion)
Transfer time of around 2 plus hours on coach - however private transfer is 50 minutes, so you can decide what to book.
Not pram/wheelchair friendly as lifts very very poor (ask for low floor if you have a pram or not good with stairs)
No air conditioning in room (available to rent at 75 euros) - rooms do have a ceiling fan.
Evening entertainment was poor, but this does not detract from the fact that there is entertainment and the reps work hard for you to enjoy it. You can choose to just sit there and enjoy being on holiday!

Our room was cleaned every day and towels changed if left.
Balcony was normal size and we had the front of the hotel, which meant that the room was cool as it didnt have the sun on it all day.

If holiday makers didnt leave plastic cups and ice cream cups around the pool area would be much better and the wasps are only around the bin areas. The hotel cannot be blamed for holiday makers who are untidy and leave sweet things around to attract the wasps.

You get out of your holiday what you put in - talk to staff nicely and you will get a nice response. Remember there is also a language difference, we cannot all speak 2 languages.

All inclusive food is samey, this was no exception in a 3 star hotel catering for 600+ guests. It is fresh and available all day. Just relax and enjoy it for what it is.

Overall I would deffo recommend this for families with kids (up to around 12/14 unless part of a bigger group) as this is the most child friendly place. Dont go if you havent got kids as you will not enjoy it.

No-one pooped in the pool we were in - but if they did, it's not the hotels fault as long as they clean it properly.

Hope this review helps, we will go back to the hotel.

Room Tip: Front of hotel doesnt get the sun later on, so nice and cool Front of hotel was lovely and quiet at...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Customer Service at HSM Canarios Park, responded to this review, August 1, 2012
Dear guests,

Thank you for your nice comments. We are glad to know that our Staff has treat you so well and that you liked our good location. We will inform our quality department about your suggestions.
We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your
HSM
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 29, 2012

People should really try and manage their expectations for a 3 star all inclusive holiday! This hotel is exactly what you would expect for "good value all inclusive". Clean hotel and amenities, helpful staff, animation team great for the younger kids (though a little repetitive!) and the food was varied, well presented and tasty. Regarding the food choice, if you were a fussy eater, then you would probably stick to chips, pasta and pizza but there wasalways a selection of meat and fish dishes, plenty of salad, vegetables and fresh fruit as well as more exotic and local selections. Rooms were cleaned daily, pool area was well maintained - yes, there was the poo incident but it was taken care of swiftly and properly - and if there were any issues with going back in 20 minutes later - then don't go in!. The lifts were a bit hit-and-miss but if you let a few flights of stairs ruin your holiday, then you best stay at home. The ever-present sun lounger reserving was prevalent, but it was all done in sensible queues with no squabbles - just get up early enough! Little beach was down a little rocky pathway, a little precarious for some but not dangerous. There was a regular free shuttle bus to the larger beach (some cracking waves!!) and local restaurants, bars and shops - really handy! All in all, my two girls (9 and 7) loved every minute and Mum and Dad got to relax and enjoy themselves too!

Room Tip: Our room overlooked the stage and pool - a bit noisy if you fancy an early night but not really a pr...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Customer Service at HSM Canarios Park, responded to this review, August 1, 2012
Dear Guests,

Thank you for your nice comments and for share your expierences with us. We are glad to know that you have spent a nice family holiday in our hotel and that you liked our good services.
See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HSM Canarios Park

Address: Calle Antena, 07689 Calas de Majorca, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Calas de Majorca
Price Range (Based on Average Rates): $
Hotel Class:3 star — HSM Canarios Park 3*
Number of rooms: 323
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Canarios Park is especially focused on families, offering all kind of facilities and services to make the holidays unforgettable for both parents and children. All inclusive board, spacious areas to practice different sports and our fantastic entertainment team guarantee good fun. The hotel is open from May to October. LOCATION: The hotel HSM Canarios Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism, which began in the 60s and nowadays offers a wide range of hotels, shops, bars and restaurants. The resort has 3 charming beaches: Cala Antena (the closest one, 400 m away), which is distinguished by the verticality of its coast. The other 2 beaches: Domingos Gran and Domingos Petit, are located 400 m away from the village centre and 1,5 km away from the hotel (there is a free transport service to the beach Domingos Gran). In the proximity there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but over the years has become more and more appreciated and chosen by tourists. ROOMS: The hotel offers double and single rooms with a cozy and up-to-date decoration. All of the rooms include a bathroom, ceiling fan, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony! Single rooms have a shower. There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers an all inclusive food and beverage package. The extensive buffet includes a wide selection of cold and hot dishes, as well as a big variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in show cooking. The all inclusive meal package includes (besides 3 main meals) snacks between meals and an assortment of different beverages! (Beverages, hot drinks, alcohol) and ice cream throughout the whole day! FACILITIES: The hotel boasts of spacious terraces with 2 swimming pools for adults, and another one for children. The pools are surrounded by sunbeds and sunshades. Bar service is offered at both pools. Inside of the facilities there are large, cozy common areas, a game room, video arcades and an indoor bar. CHILDREN: Children enjoy their stay in HSM Canarios Park, as the hotel was designed with children in mind! They can play at the swimming pool, playground or mini golf area (accompanied by the hotel entertainers). Our funny mascot we call Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Various sports courts to practice tennis, football, volleyball, French bowls, squash, etc. Billiards (extra charge), table tennis and mini golf in the complex. ... more   less 
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Also Known As:
Hsm Canarios Park Hotel Calas De Majorca
HSM Canarios Park Majorca/Calas De Majorca, Spain

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