Iberostar Club Cala Barca, Cala D’Or
Good entertainment, restaurant and bar staff.
Safe in room.
Towel rental was a great service.
Pros of Blocks 11 & 12.
Proximity to sandy beaches.
Proximity to Mondrago park - it’s literally behind block 11.
Quieter pool with good kids pool.
Less busy atmosphere - more relaxing.
Hotel transfer service.
Apartment cleaned every day and towels provided.
Lifeguard and burger bar until most of the day.
Hotel kids club - we didn’t even get one hour child free.
Customer service and reception staff attitudes.
Neighbours bag being taken from the poolside didn’t seem to warrant much attention.
We could not upgrade our accommodation.
Without a car the location leaves you dependent on the hotel.
Shortage of english speaking kids leaving ours fairly lonely and clingy.
The food is repetitive while murdered with salt and sauces.
Having to pay rental for the safe.
Cons of blocks 11 & 12.
Swimming pool broken and dangerous. Our son cut his foot very badly and we found tiles coming away from the pool floor.
Access is difficult for someone in bad health, especially 2 bed apartments of which there are none on the ground floor.
A good distance from the entertainment and activities.
Having to plan and pack for the day to avoid returning.
Self catering is very basic - cooker and fridge - kettles to hire.
All inclusive is difficult given it’s proximity to the restaurants while the pool bar only serves basic burger bar food, basic soft drinks and beer until 5pm.
Hotel transfer service being dependent on someone in reception answering the phone! Caller ID helps their screening I reckon.
Despite being all inclusive you can’t get a cup of coffee anywhere near your room or a drink of water unless the pool bar is open.
Scratching beneath the surface -
Our main challenge on this holiday was communication. It started with the communicating of our needs not being heeded. We have one person with health issues so requested close to centre. Neither Low-Cost holidays or Iberostar took the initiative to let us know this would not be possible with our booking despite numerous emails reiterating this.
The kids club. My willing and confident 9, 7 & 4 yr olds could not settle. Welcoming a 4 yr old with a tap on the head with a book while speaking a foreign language is not going to encourage them to join. The 7yr old did his best and lasted an hour - sitting on his own doing art while the others yapped away in different languages. The maxi club was a little better - but not much. We got one half day out of that.
The mini disco in Trabolgan is 100% better.
The hotels entertainment team shows were best. The Lion King was very good.
From early on I felt an attitude towards us, as guests staying in block 11 - a second class citizen attitude. On check in we were dismissively reassured that block 11 was fine - there’s a free transfer car and a bar by the pool. Note to Catherine - not all Irish people need a bar! The reception staff often came across as condescending. Our calls were not always answered - caller ID, block 11 perhaps?! This was all verified when out son cut his foot on the floor of the swimming pool. He bypassed the life guard who was busy, didn’t take it well when his Dad looked at it and came straight to me in our apartment. There was a trail of blood from the pool, the whole 4 flights of stairs to our apartment. We had to request a doctor, through reception. We were notified that we would have to pay the doctor - which we accepted with the intention of disputing it later on. This left us with the last two days of our holidays. one third of our stay, nursing a wounded 7 yr old, identifying the cause of the wound and debating whose responsibility it was. Instead of the hotel being concerned that someone had cut themselves in their pool they wanted us to pay for it and did not close the pool or warn people despite us identifying the problem. I removed a row of 4 tiles from the floor of the pool, identified and exposed dangerous edging but they did nothing to prevent it happening to someone else. They eventually paid the doctors bill - eventually being the emphasis here!
I’m sure if you are a family from Germany, Russia, Austrians, Spain, Poland or any other targeted countries, not Lowcost holidays and were staying in the hotel it is heaven. I’m sure if you know what the facilities are and you have a plan, blocks 11 & 12 are ideal. Lowcost holidays and online bookings do not afford you that insight.
Thank you to Marta for taking on our incident and treating it with as much seriousness as you could. Also Kay for following up on Martas concern. The family say thank you to Oscar and Mia at our pool.
To the other staff who could not understand why we would not expect to pay for a doctor ourselves I propose a trip to Ireland where we take responsibility for our customers care. We also treat everyone equally and have the courtesy to take their concerns seriously. I would hope that we would also reply to emails and take people’s needs into consideration prior to their stay.
Be prepared for blocks 11 & 12. Not the worst place in the world but plenty of walking and plann...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First of all we would like to thank you for your preference in selecting our IBEROSTAR Club Cala Barca hotel for your family holidays and for taking the time to write your impressions about your stay as it is our best way to know where we can still improve in our daily services in order to deliver unforgettable vacation experiences to our guests.
Related to your booking and the request for a different accommodation we would like to point out that the reservation we received from your Tour Operator was for a family apartment including a kitchen and this kind of accommodation is only available on Block 11, we are sorry we couldn’t offer you an alternative and more central accommodation but our resort was fully booked at the time of your stay. Further, the information given by our receptionist at time of check in concerning the existence of a pool bar in your area was simple information that we give to all our guests independently of their nationality, we are sorry to hear that you took this personally. We strongly encourage you for any upcoming holidays planning, to contact our call center where we can offer a personalized booking guidance for you to choose the kind of hotel and accommodation in accordance to your needs and wishes.
Most importantly, related to your son being injured during your stay, we sincerely hope that his wound is completely healed at this time and we would like to point out that we have strict regular internal and external controls on quality and standards and that the tiles in the swimming pool have rounded corners in order to guarantee our guests safety, so we are very surprised about your comment regarding tiles coming out from the swimming pool. Moreover, it resulted that your son cut himself with a piece of glass and not a broken tile.
We took good note of your comments related to your disappointment on part of our staff. Nevertheless we would like to point out that in IBEROSTAR the service orientation and personalized attention towards our clients are of prime importance. We do all the possible to school our personnel so that they surpass guest expectation and work accordingly to our demanding quality standards. We find it very sad to read that you felt uncared for, most of all because we make no distinction between customers and have no targeted nationalities but are happy to be welcoming and friendly with every guest staying among us.
On the other hand we would like to thank you for highlighting how well maintained our hotel is, and how much you enjoyed the efforts of our housekeeping staff in charge of the cleaning of the rooms and our extensive grounds. We will certainly congratulate them as these kind of supporting comments help them to stay motivated and to keep up with the good work in the future.
Further, we thank you for your nice words towards our waiters and bar staff, as all of them work very hard to achieve complete guest satisfaction, we will pass on your comment as they will be delighted to be mentioned so positively in your review and to have contributed to your well-being whilst among us.
Last but not least we thank you for highlighting the beautiful location of our hotel, overlooking romantic coves and within a walking distance to the Mondrago’ Natural Park with its beautiful beach and its noteworthy ecological value, being one of the most picturesque corners of Majorca.
We hope you had a nice journey back home and to have the opportunity to may welcome you back among us to positively surprise you and cause an excellent and lasting impression through our high quality service and the fulfillment of our IBEROSTAR hotel standards.
Warmest regards to you and your family,
Online Reputation Manager
IBERSOTAR Hotels & Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.