I stayed here with a friend in August 2007 for 6 nights and we had a very unpleasant experience and could not wait to leave. We considered leaving early and finding new accommodations, but decided that would be too much trouble and instead we decided to bear it for our last few nights. I would never recommend this hostel!
Our rooms were clean enough, and of a sufficient size with a small balcony. But because there is no air conditioning, the room was like a little sauna. With windows on only one wall, no cross-breeze was possible, and it was unbearable until around midnight. Then it was only just cool enough to sleep for a few hours until dawn. A small table fan would have solved some of this, and we were baffled as to why the owners wouldn't have provided that for guests. Such thoughtlessness was par for the course though:
The water pressure in the bathrooms was almost non-existent, and we were lucky for a trickle, if nobody else was showering. The trickle alternated between scalding heat and ice cold, as well. I think I was sand covered for the duration of our stay.
I have stayed in a number of hostels and understand completely the differences one would expect between a hostel and upper scale accommodation, but these problems were unacceptable even at reduced prices.
But the biggest problem was the owner's children, I should say, rather,it was the owner's themselves, who seemed unconcerned with their children's behavior as they ran rampant through the corridors, dominated the dining room and common areas, and screamed loudly from the pool area just outside our window -- from early morning until the late evening hours!! A previous review states the hostel was family or child-friendly. If that means that children are allowed to take over the facilities, and make it unbearable for other paying guests, then this is a friendliness I would bypass.
We were literally stepping over wet towels and toys dropped in the stairwells by the children and ignored by their parents. And if we were inclined to share the common areas, we would have had little chance to use a computer, catch up on some news at the TV, or even have a cocktail, since the children dominated the facilities. The TV blared non-stop. I want to be clear, I love children in general and would seek out facilities where children were welcomed. I do support a true family-environment, and I would have enjoyed a pleasant family-
run facility. But this was extreme; 3 evenings of our stay, the children ran up and down the corridor outside our room from 11 pm until past midnight, while the parents seemed oblivious. Because the problems stemmed from the OWNER'S children, it complicated the ability to complain. Our thought was if they are so oblivious to begin with, how will they possibly take our concerns into consideration. They were clearly aware of the children's behavior, but didn't seem to think it out of order. Our other interactions with them ranged from neutral to disinterested and unengaged, and so we gave up.
Our solution was to leave as early as possible in the morning and limit our time to a few sleepless hours in the late evening, leaving again before breakfast, etc. This was of course easy to do in the beautiful location,close to beaches, restaurants, and shopping. Everything else about our stay was lovely, but the ability to occasionally regroup or rest before dinner at the hostel was not possible because of the heat and the noise.
Never, never, again!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I was very disappointed to read this review and feel that I must respond to it. Whilst we do have young children (who obviously will be heard around the hostal) we have never had a complaint about them before. On the contrary we receive positive feedback all the time about our children's behaviour - how helpful they are and what bright personalites they have.
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This complaint is completely unfounded - there is no way we would knowingly allow our children or guest's children to "rampage" the corridors in the early hours of the morning! As for playing in the pool during the day. our guests regularly use the pool - including young children but we ask that people do not use it after 7pm for the comfort of other guests. Mallorca in August is a very busy place and in a hotel with 60 beds you are bound to be disturbed occasionally by noise from other guests, especially from the swimming pool. The guest could have asked to be moved to a room away from the pool - we always oblige if a guest requests to be moved!
Mallorca in August is also very hot during the summer months and we do provide rotating fans to guests who ask (free of charge) but some people prefer not to have one. We do not know what people want unless they ask us.
Which brings me to my next point. I am extremely insulted by comments describing us as detached, disengaged and neutral. There are at least 50 reviews on the internet about the hostal (more specifically us) which describe us as constantly acting above and beyond the call of duty to ensure that people have a memorable holiday. We regularly use our own car to take people to the beach and into town (again free of charge...!!!)
I am again mystified as to why this guest did not speak to us personally regarding their greivances (or their desire for a fan!!). Why wait a year and then write an internet review - I have no idea who this person is. I always positively encourage feedback of any nature but I genuinely feel that this review is a slur on my business and my family.
We have been here for more than 2 years - in total we have sold more than 10,000 room nights and this is the only real complaint we have ever had (that we could not resolve..) - I think our record speaks for itself.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.