.....from the majority of reviews. I have to agree overall with the generally high standards in this hotel, but with a few reservations. Yes, the hotel is clean, most staff friendly and helpful, food good but we can only report from personal experience. On arrival my husband and I were allocated a room with what I can only describe as 'no view' !! The balcony faced a blank wall and there was a felt roof running from approximately 12inches below the other side of the balcony across to the wall.
Okay, back to reception to reject the room and we were allocated another room. Remove luggage, go to second room. Hardly any improvement in view, yet another felt roof to look out on!!! Once again to reception to report unhappiness with room. We had also booked a twin room and both of the first two allocated had a double bed. Third room allocation and at last this room overlooked the pool and did have twin beds. I have to add though, that the member of staff who dealt with us at reception was offhand to the point of rudeness when she had to allocate the third room. To my way of thinking, this is not good service. We booked half board through Thomas Cook and for the price we paid for the holiday we honestly expected more.
- Official Description (provided by the hotel):
- Modern and comfortable "adults only" Hotel surrounded by Mediterranean gardens in front of the beautiful beach of Cala Esmeralda. It is located a short distance away from the centre of Cala d'Or, Mallorca's beautiful East-coast resort distinguished by its Ibiza style architecture.The Hotel offers 152 rooms facing the sea or beautiful gardens. Between the facilities the hotel features 24 hours reception, free Wifi in lobby, buffet style restaurant, lounge bar, snack bar, freshwater outdoor pool and a second one with lagoon-style with an impressive beachfront setting, both surrounded by spacious sun terraces. A hard tennis court, a playground and a conference room are also available. Daily doctor's visit ... more less
- Reservation Options:
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- Also Known As:
- Inturotel Cala Esmeralda Hotel Cala d`Or
- Inturotel Cala Esmeralda d Or
- Cala Esmeralda
- Inturotel Cala Esmeralda Cala D'Or, Majorca