My first visit to Majorca and I loved Cala 'or but not this hotel. Manager was glum from first meeting (as mentioned by Charlie S), the staff were rude and unhelpful. When we found our way to breakfast (Manager couldnt be bothered to show/point it to us on arrival), we were greeted by miserable staff, who shuffled about ready to reprimand you. One morning we ate our food (basic but tasted ok), then picked up an apple to eat on our way. "No, not possible!!!!" Was screamed at us!! She then pointed to the daily menu/weather note on each table telling us that no food could be eaten around the pool (unless you buy from the bar of course!!!!!). We left, everyone glaring at us as if we'd stolen the cooks' tip box!!! She did this to other guests too - absurb and unnecessary.
Everything was too much trouble, they even wanted to charge you for ice or a plastic cup (for use in our room at lunch time). There is a 'Happy Hour' but they didn't like to advertise this - cos 1. they had to give you a free drink AND 2. they were meant to be happy!!) One day when we were sunbathing by the pool, one staff member kicked the sunbeds, growled about them being in the way then proceeded to escort/point new guests to their rooms!! Nice. When we complained to glum manager about her rude staff, she didn't care less, just shrugged her shoulders. "Customer satisfaction?!" Not at this hotel. Two stars?!? Ummm that's far too high.
Rooms are basic and need updating. Staff need training - BIG TIME!! Spar across the road was very handy being Hotel D'or is 'just a b&b' so they hate you bringing in food. Local area is superb. We found a fabulous Italian Restaurant (Mamma Mia) 5 minutes away = Great food, great staff, great prices. Beaches were a 10-15 minute stroll away and were beautiful. Would love to return to this area again - obviously not to this hotel!!!! Only one staff member (cleaner/mgrs assistant/ barmaid) was fantastic. She was cheerful, helpful, always chatty and happily enjoyed 'Happy Hour' with all the other guests.
We have travelled all over the world and never experienced such poor service, so felt we should comment.
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- Also Known As:
- Hotel D'Or Cala D'Or, Majorca