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“A really enjoyable holiday” 4 of 5 stars
Review of Sol Cala d'Or Apartamentos

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Sol Cala d'Or Apartamentos
3.0 of 5 Hotel   |   Els Revells, 07660 Cala d'Or, Majorca, Spain   |  
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Ranked #22 of 49 Hotels in Cala d'Or
GreenLeadersSilver level
Birkenhead, United Kingdom
1 review
1 helpful vote 1 helpful vote
“A really enjoyable holiday”
4 of 5 stars Reviewed August 22, 2012

We really enjoyed the holiday here. The room we had was spacious, well equipped and clean. The staff were really friendly and keen to help. The hotel is well situated for all of the local attractions but not too noisy.
We went all inclusive which was probably a mistake as we were out and about most of the time. There are different levels of levels of meal deals. we probably should have chosen a lower level.
That said we really enjoyed our holiday and can't thank the staff enough.

Room Tip: High level overlooking pool
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, August 26, 2012
Dear Neil D,

Thank you very much for your kind words about our staff, we feel really happy to know that you enjoyed your holidays between us, we would be very pleasant to welcome you again in our Sol Cala D’or Apartments.

Best regards.

Ana Matos
E-Guest Experience Manager
Sol Cala D’or Apartments
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414 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
York, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 21, 2012

Me and my partner stayed here on a self catering basis at the end of July and thoroughly enjoyed our time spent here. The rooms were basic, but had everything we needed for the week spent there. All the staff were very friendly and happy to help, especially when our kettle needed replacing.
The hotel itself is situated in a fantastic location, with lots of fantastic restaurants and bars to choose from. The only problem we had with the location was the fact that a bar had kareoke every night, which when relaxing in our particular room was very loud. However those rooms situated near the back of the hotel probably won't have this problem as much and the kareoke always stopped at midnight, which was fair enough.
We loved spending time at the pool area in the day time, there were always plenty of sun loungers and the pool was brilliant for both adults and children.
Would definately reccomend this to any couples or families - it was such a friendly place.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, August 22, 2012
Dear Zoe,

In first place I would like to thank you for taking the time to let us know your experience in our Sol Cala D'or Apartments.
With reference to the noise coming from a karaoke-bar,outside the hotel, I can only say that we feel really sorry for the discomfort that this have caused you, fortunately in accordance with the Spanish law they have to stop at midnight.
We all hope to be able to greet you in our hotel soon!
Thanks again for your nice comments.

Best regards.

Ana Matos
E-Guest Experience Manager
Sol Cala D'or Apartments
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Norwich UK
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 17, 2012

On arrival after a fairly lengthy one hour 15 minute transfer our check in took a while but mainly due to a coach load of other holiday makers getting to the hotel just before us. Once at the head of queue though everything was promptly dealt with.

We had booked a one bed apartment with AI board and we were assigned room 105 ground floor with our back door opening onto to the pool which was great when around pool or if we need to nip to the bar to get drinks to bring back to our room. There was a bit of noise from the nearby pool table but since we stayed out till gone one AM most nights this wasn’t a problem for us. However, the worst noise was from gurgling water pipe happening intermittently most nights and then from the birds which gather in the trees around the back of the apartments every morning around 6 am. Despite the double glazed back door & shutters I think I only managed one nights sleep without being woken at least once!

There was plenty of information is supplied at check in and there are various resort guide books about the resort in the reception area. The Hotel is clean and well looked after but does have some minor maintenance issues. However, for a low priced 3 star it was far better than most we have stayed at in the same price bracket.

Bar service was good apart from the grumpy guy with glasses. For AI guests the usual locally produced wines beers & sprits and you could supplement these with brand spirits reasonable costs. I like the odd Jim Beam and this only cost 1.60 for a large measure. Soft drinks were branded Coke & Fanta etc However, there was no self service option for soft drinks but this was due to mix of different type of board available.

The restaurant is fairly small but is supplement with an outside eating area which use to be part of the public restaurant which is no longer available, no doubt due to the demand of all inclusive deals. We like the out side area as we could watch the football in the bar across the road as the European finals were on when we were there. Food is fairly good for 3* Spanish hotel better quality than most AI hotels very nice salads and well presentment. If you are a fussy eater like me you may struggle here but we planned to eat several nights and I could get by with salads with ham & cheese. Most meat & fish is cooked in sauce with garlic although there are cold ham, cheese, salad, chips & fish fingers but no separate kid’s food so if you’ve got fussy eating kids this may be a problem. Breakfast was fine with more of a continental tilt but they did fried eggs most days and bacon twice, plenty of cereal bread, toast, cheese & ham and fruit yoghurt etc. Nice thing was that the chefs asked if you had enough if you were in the restaurant when meal times had finished before clearing away nice touch! In fact all the staff were great apart the grumpy barman with glasses should have got his name.

The Pool is great here, large with a gentle shelf to the deep end. Wide steps and separate kiddie’s pool and an additional toddler’s pool. The only problem when we stayed is that it had to close twice after dinner at 2.30 pm till 4.30 threes for cleaning. Not sure if there was a problem with the cleaning system and if not why this couldn’t be done in when pool was closed at night! This was far from ideal closing the pool at peak time however we just went to the beach.

Sol Cala D’or is in a great central location close to bars, restaurants, karaoke, amusements, shops and the beach (5 mins walk down a slight hill). There are steps down to the beach or there is an alternative route that goes under the bridge access through Tropical gardens at the back. However there wide steps down to Tropical gardens as well! The downside of the location maybe the noise, that said things quieten down after 12 midnight pretty quick, with no out side music aloud after that time. If your are looking for a quite peaceful getaway then I don’t think this is place for you. Further away from centre maybe better for you like Cala Esmeralda or around the Marina. If you are looking the best of both worlds then maybe Prinsotel Alba hotel just around the corner near the beach.
However, if you do want to be at centre of things with everything at your doorstep and stay some where that has that holiday buzz atmosphere going on then this maybe the place for you. That said the actual hotel doesn’t really have any evening entertainment to talk of. If you have got young children and want mini disco etc then you’ll need to pop down to Tropical gardens three minutes walk away or consider staying else where!

There is evening entrainment at Tropical gardens which are down the steps 3 mins walk and Eden Paradise 5 mins walk, turn left up the hill across the kiddie’s amusement park. Both have mainly good quality tribute acts with better acts being on at Eden. Vinnie Scott as Rod Stewart is excellent, with most shows starting between 9.30 & 10.00 PM which gives you chance to tank up with your AI drinks before hand!

After taking everything into consideration we had a great time and may well return next year. We have been to Cala D’or three times now and this is the best place IMO we have stayed at. I’m not so sure that studio rooms are that great though after speaking with other people there.

Room Tip: Book an apartment and ask for one around the pool area.
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, August 22, 2012
Hello Kevspilly!,

I'm Ana Matos, the Guest Experience Manager of the Sol Cala d'or Apartments.Thank you very much for your nice and usefull comments on Tryp Advisor .
We are very sorry about the incident that ocurred at the swimming pool , I would like to explain that we had to closed it during two hours as an exception and for security reasons. The cleaning and maintenance of the swimming pool is always done during the night and early in the morning, when pool is closed.
We are happy to know that you enjoyed your time at the Sol Cala D'or and We hope that you visit us again soon.

Many thanks!

Ana Matos
E-Guest Experience Manager
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Barnsley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 5, 2012

Stayed here July 22nd to August 1st 2012, our fourth stay here. For the first time, sunbeds were free around the pool which makes a considerable difference when 4 of you are there for 10 days ! We like these apartments as they are in a central location with easy access to Cala Gran Beach, Cala Esmerelda Beach (our favourite), and a little further away, Cala Ferrara Beach. Tropical Gardens open air bar is 2 minutes away which has various tribute acts on every night, the main centre with loads of bars and restaurants is about 10 to 15 mins walk away, and the beautiful Marina is another 15mins walk from there. Back to the apartments, we always manage to get a duplux type, which has a large bedroom upstairs. There are air con units both up and down which is great for this time of year ! Maids are constantly buzzing about cleaning various parts of the complex always with a smile on their face. The pool is nice and large, and has a full time lifeguard every day which you don`t get everywhere.
I can`t comment on food as we always go self catering so we can sample the many nice restaurants in this lovely resort.
Hope to be back in two years time as we`ve already booked for a family function in Turkey next year.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, August 13, 2012
Hello mickyboy40!!

My name is Ana Matos the Guest Experience Manager of the Sol Cala D'Or Apartments.Thank you very much for sharing your experience in our hotel. During last year we received a lot of comments from our customers asking for free sunbeds, we noted this requests, because all the points are always studied to achieve the total satisfaction of our guests.

Thanks again for your comments and we really hope to see you again between us.

Ana Matos
E-Guest Experience Manager
Sol Cala D'or Apartments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epsom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 31, 2012

We have just returned from a weeks holiday at the Sol Cala d'Or Apartments. The staff at reception are very very helpful , even when we arrived at 1a.m . They were happy to show to our room and make sure we were happy before leaving us. The apartments themselves are really clean , basic but more than enough for our needs. The maids cleaned the apartment twice, which we didn't expect, they were very friendly too. The pool area is large and there are plenty of sun-beds. We were staying on a self-catering basis so we only had dinner once at the apartments, but for 7 euros it was amazing. The resort of Cala d'Or is very clean and is lively in a warm and friendly way. There aren't any nightclubs and rampant stag and hen weekenders, its a lovely family resort with a beautiful cove beach and a very pretty marina. The restuarants at the marina are a little more expensive then in the resort but still very resonable for the location. We found a great restaurante called Meson Rafael which is just next to Hollywoods bar right outside the Apartment block. We had a lovely meal on the balcony overlooking the resort for a very reasonable price, I would recommend this to any family with teenagers as they are very generous. To summarise the apartment is fab and Cala d'Or is great for a relaxing family holiday.

Room Tip: The air conditioning is abit noisy but we managed
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, August 5, 2012
Dear Mrs. Amray3,

My name is Ana Matos the Guest Experience Manager of the Sol Cala D'or Apartments.

Thank you very much for your great review. We are very happy to know that you really enjoy your stays with us.We really appreciate your comments about our staff, and your nice description about Cala D'or.

We are hoping to welcome you again in our hotel soon.

Best regards,

Ana Matos
E-Guest Experience Manager
Sol Cala D'or Apartments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 23, 2012

Do NOT book studio unless you are teenagers/ twenties as they are in the eaves.Door opens and curved steep stairs start from door, very difficult to get up with heavy cases. If you hope to do any basic self catering eg. toast or sandwiches, there is no preparation space. Third of room is unusable as ceiling slopes down with only small space in centre of room near patio doors which you can stand up at this end without banging your head which you will do. Toaster is on top of fridge which is a yard from bottom of bed and has no socket near it to use. Kettle is on table in middle ..of room at the other end with obviously no socket . I had sent email before I arrived as I knew that some part of complex is near kareoke bar so requested a room away from this as I am a poor sleeper and they aknowledged my email. When I arrived we had been put opposite the bar and were not interested when I went to see them abou it. Thank goodness my granddaughter and myself had only booked for a week.

Room Tip: As I did not see into other rooms I could not advise other than try to request a quiet room as I did...
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, July 30, 2012
Dear Mrs. Barbara D,

I’m Ana Matos, the Guest Experience of the Sol Cala D’or Apartments. Thank you very much for your trust in our hotel for your holiday.
I do apologise if the reception staff did not meet your expectations and they did not give to you an explanation or the reasons about what happened. I would like to say, that some studios, have stairs but some are ground floor. By the other hand, when the hotel is full as it happened during your staying, it is really difficult to make a change from one room to another, I feel really sorry because we couldn’t offer you another type of studio.

I would be very pleased, if you decided to visit us again, if you could write directly to my e-mail: anamaria.matos@melia.com, and we will do all our best to ensure you a most pleasant stay and make everything possible to please your requests

We all hope to be able to greet you in our hotel in the future, and we thank you for your comments which help us to improve our customer service every day.

Yours sincerely,

Ana Matos
E-Guest Experience Manager
Sol Cala D’or Apartments
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Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 20, 2012

We first visited the Sol Cala d'or in June 2011 and had such a great time we booked again for June 2012.
That is the first time we have EVER booked to return to the same resort, never mind the same hotel!
The hotel gave us everything we ask of a holiday hotel ie:-
1) Cleanliness.Not just in the communal areas but the rooms were REALLY cleaned every other day by a team of cheerful girls.
2) Super location. Close to Cala Gran beach(150 metres), but also gentle walking distance to others. Also ideally placed to experience some nocturnal fun. Turn right and head into town(400metres) and the food quarter or turn left and stay local (400 metres).
It's a fair walk to the marina (probably about a mile, but great to clear the head after a good night out).
3)Friendly staff.Although our problems were only of the most minor nature, we were dealt with politely and efficiently).
4)And as a tight Yorkshireman, the hotel gives excellent value for money.

We are already planning to visit next year with our Grandson. Can't really say fairer than that!!!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana-Solcd s, Director de Relaciones con Clientes at Sol Cala d'Or Apartamentos, responded to this review, July 26, 2012
Dear Mrs. Dave S,

It was really nice, for second time welcome you again in our Sol Cala D'or Apartments.

We would like to thank you for your positive comments about the hotel location, cleanliness and efficiently staff.
If you decide to visit us with your grandson next year, please let us know and do not hesitate to conctact with us for any query.

Looking forward to seeing you,

Ana Matos.
E-Guest Experience Manager
Sol Cala D'or Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Cala d'Or Apartamentos

Address: Els Revells, 07660 Cala d'Or, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Beach Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#2 Green Hotel in Cala d'Or
#18 On the Beach Hotel in Cala d'Or
#18 Romantic Hotel in Cala d'Or
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sol Cala d'Or Apartamentos 3*
Number of rooms: 150
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Also Known As:
Sol Cala d`Or Apartamentos Hotel Santanyi
Sol Melia Santanyi
Sol Cala Dor
Santanyi Sol Melia
Sol Cala D'Or Apartamentos Majorca

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