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“Fabulous holiday!” 5 of 5 stars
Review of Protur Alicia Hotel

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Protur Alicia Hotel
3.0 of 5 Hotel   |   C/ Na Llambies 26, 07559 Cala Bona, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 19 Hotels in Cala Bona
Sussex
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Fabulous holiday!”
5 of 5 stars Reviewed April 21, 2013

We returned yesterday after a fabulous week at the Alicia, travelling with Thomsons. Everything about our stay was great; the rooms and all facilities were very clean, all staff friendly and informative and the food was fantastic! We have stayed at a number of four star hotels over recent years but the Alicia (officially three star) beats them all for food, we found the quality, presentation and taste were all first class.
As other reviews have said, there is a scrum at the restaurant doors before 7.00 when it opens for dinner, but that is because of the behaviour of some of the guests (elderly ladies using their elbows to get their favourite table - old age is sometimes used as an excuse for bad manners). Food choices are varied and plentiful and empty trays are replenished quickly.
We stayed in room 318 and had a perfect view onto the promenade and coastline below.
The Alicia is ideally situated, just five minutes stroll onto the prom and the many cafes, bars, restaurants and shops in Cala Bona and Cala Millor. After dinner in the evenings, we chose to stroll down to Cala Bona harbour, where there was sometimes street entertainment, or just to get a drink in one of the many outside bars while enjoying the holiday atmosphere. That said, the entertainment at the Alicia was good and Chris does a fantastic job trying to please all of the people, all of the time - he seems to be on the go all day and stays cheerful and friendly throughout! Bar prices are very reasonable - similar to neighbouring bars and cafes and much cheaper than normal hotel bar prices.
Guests at the Alicia were mainly English when we stayed, I think Thomson are their sole tour company. We found Cala Bona had mainly English visitors, where as Cala Millor seemed dominated by lots of German holiday makers. We found fellow guests at the Alicia were friendly and good company.
There is plenty to do around Cala Bona/Cala Millor, bicycle hire is plentiful & cheap and local transport easily accessible. Thomsons run several excursions too, including the very popular (and free) 'Blanket Tour' which is good for a taste of Palma. The Thomson rep, Emma, was present at the hotel on most days and was very friendly & helpful.
All in all we had a lovely, relaxing holiday, a perfect week in perfect weather and we will definitely return to the Alicia for more of the same.

Room Tip: We stayed in room 318 - sea view facing and a beautiful view. Sunny on the balcony until just after...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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655 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Hull
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 21, 2013

My husband and myself stayed at this lovely hotel from 13th - 20th April. We went for a relaxing break and that is what we got. Check In was very quick and smooth even though nearly a full coach arrived at once. Our room was a Select room with the larger balcony, a lovely big room with a stunning view. The food was good and plentiful, Sergio and his Staff work flat out both Breakfast and Evening Meal to make sure you have everything, Antonia our waitress everynight was very pleasant, thank you. Plenty of Sunbeds around the spacious pool and grass area, plus a Solarium sun bathing area with a Jaccuzi, perfect. The weather was beautiful every day, lovely walks along the front into Cala Millor or Cala Bona. Out front entrance of hotel turn left and past Stanleys Tea Rooms to the Spa Supermarket for the most delicious sandwiches, Eileen and Pedro are the most friendliest couple ever, Pedro has some funny stories to tell. I would definately recommend this hotel and will definately be returning. My only negative is could do to have the Free WiFi in each room not just in the lounge. A big thank you to all the staff for making our holiday perfect.

Room Tip: Select Rooms are just perfect
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 19, 2013

We visited the Alicia from 6th April to 13th, we had a great week. the rooms are very clean and ours was also very big, we stayed in room 331 fantastic views over looking the sea, but no sun on the balcony after lunch I would say very nice in the summer months but a little cool in April. The pool area is very clean with plenty of sun beds. Breakfast had everything you wanted the only moan was coffee from a machine not so good, but overall really enjoyable with the staff working very hard and friendly nothing too much trouble. Dinner also had everything not a massive choice but never found it difficult to find tasty food. Entertainment was excellent enjoyed every night. Lovely walks along the sea front walk to cala millor could not think of anything missing from this short break, visit a little bar called Forty lovely food and a very friendly Scottish couple who really have got it right! Defiantly not to be missed. So would we return, yes we would no hesitation at all we had a great week!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 18, 2013

I was at the Alicia for a half-board week (Tuesday to Tuesday) for a "honeymoon holiday" with my new wife and my three Stepchildren (aged 16, 9 and 7) and had, altogether, a really great week. The rooms were clean, roomy and the ones with sea views really do have the wow factor. The majority of staff at reception were pleasant and helpful, the entertainment was fun, but a little too cheesy sometimes and the food a little hit and miss. The breakfasts were much the same every morning, but there was plenty of choice. The evening meal option ranged from excellent (the fresh fish, for example, was often spectacular) to horrible, but there was, again, plenty of choice so you could always find something you liked a lot and have a truly good meal. The dining room staff, however, were fantastic, so friendly and welcoming. The indoor swimming pool was small, but clean and had a nice atmosphere.

What stops this being a five star review?

1. Having to hire a fridge. 20 Euros per week for something that should be (and is in many hotels) free. It's a little stingy.

2. My 16 year old Stepson had to pay adult prices to be there (well, I paid for him, but still) but they wouldn't let him use the gym on his own, as they didn't class him as an adult. Seems like double standards to me.

3. The tea, coffee and juice at breakfast were simply dreadful. The juice, especially, was way too strong and only tasted OK once it had been 1:1 diluted with water.

4. The bed sheets really should have been changed at least halfway through our stay. It was warm, we perspired, and by the end of our stay, the bed sheets felt a little unclean. The hotel has a "green" policy which I respect, but it shouldn't override customer comfort.

5. The air conditioning unit in our room simply didn't seem to work. It pumped out hot air regardless of what the temperature gauge was set to. Sleeping with the balcony door open was the only way we could keep cool at night. Luckily we were only there in April - I'd hate to have been there without working air conditioning in July or August!

6. Our Thomson rep, Emma, was largely good and was very friendly, but at our departure meeting gave us the wrong departure time for our coach (0745), an hour later than the coach we should have been on (0645, according to the pinned-up schedule). This led to a very stressful coach trip and a hurried passage through Palma airport. We got our plane, but it wasn't exactly comfortable and I was unable to relax the whole way to the airport in fear of missing the check-in deadline.

Gripes over, we really liked the overall feel of the hotel, loved Cala Bona and the surrounding area (even though it was a little too "British" in places), had a fantastic boat trip to Porto Cristo from a catamaran departing at Cala Bona harbour, hired a big family bike and cycled down to Cala Millor, went on a coach trip to do the Orange Blossom Trail and thoroughly enjoyed our time on Mallorca. The outside pool area was very pleasant indeed, the bar was reasonably priced for a hotel, the staff friendly (although a little overstretched during the evening) and the cocktails delicious - although a little weak, alcohol-wise. They will make them stronger for you, though, don't be afraid to ask!

Whilst I can't say that our week at the Alicia was completely perfect, we had a wonderful time and the hotel has much more going for it than against it. Much more.

Room Tip: All of the sea view rooms have a lovely view.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ayr
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2013

We used the Protur Alicia as a base for cycling around Mallorca. Easy to cycle to Petra etc but quite possible to go over to Pollensa or Palma for a day. Recommend Sta Margalida, Maria, Petra etc. Air transfers just £30 c/o Thomson and resort transfers included - good value. Basement secure storage racks for 140 bikes in the hotel with service table and cleaning facilities.
We went half board. Food was very good with a wide variety any night. You could have a few different kinds of fish most nights of the week (barbecued or poached). Various kinds of meat and veg. Hotel very clean and very close to the sea with great views. Pleasant strolls down the sea front to the nature reserve. Entertainment basic. Beds were quite hard and not especially comfortable. Pillows fine.
Weather was excellent: one day of extremely violent downpour but even that was exciting from inside a restaurant; otherwise pretty much wall to wall sunshine. Wind was often quite strong so you'd have to plan long cycle rides accordingly.
Hotel staff were all excellent with very good English but happy to help you improve your Spanish. Noise was not a problem - heard no music from surrounding bars - just the sound of the waves breaking at night.
Would certainly recommend this hotel very strongly (but if they can sort out softer matresses it would be ideal!)

Room Tip: East side (sea) rooms great for sea view and morning sun but lose sun at 3 pm. 1st floor rooms had v...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 18, 2013

this i s a very nice hotel with good food, the entertainment not bad could be better,in a good location with sea views from every room, but if you up grade which i dont think you need to. Be aware that the upgrade includes, a wood patio alone and nothing else, you will then have to pay extra for sunbeds at a cost of 7euros a day and if you need the sun shade this also comes at a cost,all of which is not needed as the rooms all have coffee tables and 2 chairs as well as the sea view, the resturant is quite busy and i would imagine in the summer months would be pandermodum,as we went in early april 2013 and were being hussled about,staff all very friendly, not muchfor the younger kids to do had a small play area near by for 2 to 3 year olds, lovely harbour to eat and drink close bye. hotel has a gym and small indoor pool.

Room Tip: all have sea views upgrade is not what you think just a small decked area not very private any way,t...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 16, 2013

Everything about our recent stay at the Alicia Hotel was ok, pleasant, alright, reasonable and just... ok. It was the beginning of the season and things just seemed to be getting going, however, as we just booked last minute and wanted some spring sunshine, I can't be overly critical. I won't repeat what other reviewers said, although in truth I agree with everything sunshine girl_1970 said and I couldn't really put it better myself. Cala Bona is a nice place to spend a couple of days and there is plenty to do during your time there. The Alicia Hotel is clean and the staff are very affable. Food-wise, think carefully about what time you go to the dining room as I got the impression that the 'regulars' got in early so they could get their usual seat for the 'entertainment'. If you do happen to get caught up in the scrum and have to wait for a table to be cleared, or anything else you might reasonable expect (they did seem VERY short staffed at times!), then do consider leaving it a little later. All in all, if 'all the (average) food you can eat', old-school entertainment-style holiday is your cup of Tetleys, then you'll like it here, but three ok nights was just about enough for me.

Room Tip: All rooms seem to have a decent aspect.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protur Alicia Hotel

Address: C/ Na Llambies 26, 07559 Cala Bona, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Cala Bona
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Cala Bona
#4 Romantic Hotel in Cala Bona
Hotel Class:3 star — Protur Alicia Hotel 3*
Number of rooms: 173
Reservation Options:
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Also Known As:
Hotel Protur Alicia
Protur Alicia Cala Bona
Hotel Alicia Cala Bona
Protur Alicia Hotel Cala Bona, Majorca

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