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“amazing” 5 of 5 stars
Review of Grupotel Gran Vista & Spa

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Grupotel Gran Vista & Spa
4.0 of 5 Hotel   |   Crta Arta-Pto Alcudia, Km 21.5, 07458 Ca'n Picafort, Majorca, Spain   |  
Hotel amenities
Ranked #2 of 37 Hotels in Ca'n Picafort
nottingham
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“amazing”
5 of 5 stars Reviewed August 16, 2013

just returned from a brilliant holiday with my wife and two teenage daughters, i must say i read the reviews and thought it cant be that good, well how wrong, the staff were amazing special mention to Jose the man is amazing setting up and cleaning up the pool areas every day and always took the time to speak, David and Pepe two great guys in the bars again who work tremendously hard ,the entertainment team (to many names to mention) but Ruben as now a place on my friends list ,yes the place is mainly German but my children made some great friends and they all was there to wave us of at 7.30am, sun beds were plenty and some days at mid day there were beds still stacked even though the odd person seemed it would be fine to stick towels on i am afraid this was mainly Brits,the food was 1st class both breakfast and dinner,the roof top bar is amazing the sunset is something not to be missed,the rooms were cleaned every day with fresh towels again the cleaners working hard, the only thing i would say is i like to get up and have a cup of tea in the morning ,so it would be nice to have that facility in your room, but that would not put me off booking again , so see you next year,

Room Tip: rooms facing the pool any floor
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, August 19, 2013
Dear guests,

Thank you very much for your feedback!!!!!
See you next year!!!

GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2013 via mobile

I stayed here for a week this summer and had an amazing time. It's right next to the beach and main area of the town but has everything you need in the hotel grounds. It's perfect for families and couples. All of the staff were friendly and all spoke excellent English. I would definitely return!!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, August 19, 2013
Dear guests,

Thank you very much for your feedback and taking the time to write your impressions of our hotel.
Please visit us soon again on your next trip to Mallorca.

GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 14, 2013

Most of what I said is repeating what's been said before. A nice, clean hotel. We had a room for 3 and managed fine, but we had a 2 year old and I can imagine with an older child space being a bit tight. Our room looked over the hotel and had a view out to see which meant you could see the sun rise over the sea. No problems with sunbeds, whatever the time of day which I thought was excellent given it was peak season. My daughter loved all the pools. Service in the restaurant was good and the waiters were all friendly and worked extremely hard, but I would say while there was lots of choice at dinner time it was often quite bland so we ate out twice in resort and the food here was much better.

The resort itself is very typical with your mix of beach shops, supermarkets and cafe/bars, nothing really to write home about. We went through Thomson and the service was poor. We only found out about the welcome meeting by accident, we went on two excursions - Marineland which was great and was fair value for money; the Orange Blossom Trail - unless you are a transport enthusiast stay away from this. It's extremely expensive 70+ euros per person, you spend 3 hours in total on a coach going through mountains, half an hour on a tram and 45 mins on a train. The places you stop off are okay, but nothing particularly special. The rep in the hotel was perfectly amenable, but again no rep on wither transport and on the way from the airport the bus stopped and no announcement was made, you just had to know this was your stop.

Overall, the hotel was nice enough and I would stay in a Grupotel again, just not in this resort.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, August 15, 2013
Dear guests,

Thank you very much for your feedback and taking the time to write your impressions of our hotel. Next time we will find to have everithing in order to your comments. Thank you for help us!

GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 13, 2013

We booked this break as a week to chill out and we certainly did and thoroughly enjoyed ourselves in this lovely hotel and location was perfect for us. Loved the beach (although busy) - waves were fab!

Positives:

Location, excellent warm pools and bistro restaurant was very good, roof top bar great, air conditioning in our room was excellent (important to us!), staff were friendly everywhere in the hotel and worked so hard, always a smile and hello and nothing was too much trouble. Spotlessly clean. Abundance of sunbeds plenty of space all around. Our room was available for late check out (until past midnight) for 30 euros. Free mini golf. English TV (handy with a 8 year old!)

Negatives:

Smallest room I have ever stayed in for the three of us. Little noisy as could hear next doors child waking up every night.
Water in our room from the shower was luke warm/cold! Reported this twice, maintenance arrived on two separate occasions but did not seem to agree with me! Water from sink very hot - gave up trying to get a conclusion and washed my 8 year old son's hair with water from the sink!
Food - ok but not very exciting to be honest. Ate breakfast out three times.
Usual gripe of having to pay for a safe and Wi-Fi!! 15 euros each but a lot of hotels charge.
Entertainment - mmm not too impressed with Elvis myself but our 8 year old enjoyed it!
Don't bother booking through Thomson as there is hardly a presence there and the girl who helped me on one occasion re luke warm water was in shorts and trainers and looked as though she really couldn't care less! No rep on either coach transfer. No welcome meeting offered other than through hotel management.

All in all we would return but would definitely choose an apartment and self catering.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, August 14, 2013
Dear Guest,

Thank you very much to take time writting your feed-back with us. It is very important to improve our services day to day.

We hope see you again in the future amongst us.

GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
3 of 5 stars Reviewed August 11, 2013

good points - sparkling clean. the staff are all lovely. pools are clean. plenty of sun beds. shaded areas available, rooms are lovely, all air conditioned. the entertainment staff were amazing, worked really hard with the kids in both english and german (the majority in the hotel are german) my son and husband used the spa and gym which was also brilliant. be aware that the germans like to get their kit off in the spa.

points for improvement - the food was dull dull dull and eating in the evening was a works canteen experience rather than a pleasure. we ate out 4 times as we could not face it every evening. there was never an evening meal that i really enjoyed. breakfast was great though they literally cater for all. On a sunday there is even cava and smoked salmon
- free wifi!! - for goodness sake, this is 2013
- there should be water available aound the pools. we paid a lot of money for the holiday, why have to buy water?
- the resort is not very nice - but it does not really matter as you have everything y9ou need within the hotel
- they gave us no information about the local area - markets etc which you normally get on holiday. its *almost* as if they don't want you to leave and spend money elsewhere :-)

overall - a good place to say with small children or young teenagers. it felt safe. i would say that for a single parent it would be ideal.

Room Tip: if you want quiet stay away from the pool side of the hotel. if you ask for a room near the top flo...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, August 12, 2013
Dear Guest,

I regret some of your comments because we always try to do all our best for all of our clients. We would like to show you some day that we can change and improve our services.

If decide to come back again do not hesistate to contact me.

Sincerely,
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 9, 2013

We had a fantastic week here in July such a lovely hotel and staff so friendly, no complaints at all.We had a nice room on the 4th floor overlooking the pools and views towards the sea in the distant, room was exceptionally clean our maid Carmen did a great job.Lovely bathroom with massive shower and good hairdryer. Food was delicious both breakfast and dinner with so much choice.Restaurant manager always there making sure all was well and all the staff couldnt do enough for you.Eating outside under the awning was lovely at breakfast and we usually ate in one of the 3 dining areas inside the reastaurant in the evenings.On our last morning we left at 6.30am for the airport the hotel laid on cold breakfast choices from 3am until 7am which was nice too as airport food is expensive and breakfast didnt start until 7.45. The hotel management including the 2 directors, arranged a cocktail evening in the Panorama bar on the hotel roof for the British guests to meet each other and were genuinely interested in feedback and spoke to everyone individually. We enjoyed the roof terrace Panorama bar most evenings especially the Mojitos at sunset that we read about on here, entertainment some evenings up there too including a chill out night with beds!Views over C'an Picafort from there were fantastic too.The entertainment in the bar down by the pool was popular with families we only went in once but we did watch the Michael Jackson tribute at the pool party outside, think it was a shame they didnt have the entertainment outside more often as it was very hot while we were there and we enjoy being outside so often went walking along the lovely promenade in the evening as well as the shops as open late then either a drink in the Panorama bar at the end of the night or just a relaxing drink on our lovely balcony. The beach was lovely too in the day only a short walk down the street full of little shops, 2 beds and sun umbrella 10 euros but you could just sit on towels etc if you wanted to plenty of space.There was always a nice cooling breeze down there and waves in the sea so great fun on a lilo! As we had such big breakfasts lunch was a walk to the Jamaican bar on the promenade for a Sangria it was more like a large fruit salad, delicious! We also enjoyed all of the pools at the hotel, very picturesque setting,none of them were ever too busy with hundreds of sunbeds always some available what ever time of day, with plenty of grassy areas to put them too,so no need to get up early, although a few British guests did reserve them with towels while we were there but have no idea why! On the one drizzly morning we had 2 indoor pools to choose from, the spa was free to hotel guests and aswell as the pool had a jaccuzzi, plunge pool, steam room,ice room,turkish bath and numerous other gadgets, never busy so bliss!It was also nice to visit the spa to cool off when it got too hot outside in the afternoons.Treatments such as massages could be booked, a back massage was 24 euros. Crazy golf was free,we had fun playing and it was in good condition not like some we have had in other places.
I could go on forever praising this hotel, we loved it and so glad we chose the Gran Vista will hopefully return in the future and would definatly recomend it.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, August 12, 2013
Dear guests,

Thank you very much for your feedback and taking the time to write your impressions of our hotel.
We hope meet with you and your family again next year.

Sincerely,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2013

This is a lovely, spacious, clean hotel. We had a one bedroom apt. which had plenty of room for a family of 4. The pools & gardens are well maintained with ample sunbeds even in high season. The food was excellent, although at busy times it was a bit chaotic in the buffet area. The resort is mainly geared for German holidaymakers, but we knew that and it meant everything was of a good standard but we found the hotel entertainment poor - however, many guests seemed to enjoy it and I guess if the majority like it then the hotel has no need to cater for the minority. The roof top bar was a joy for a few cheeky cocktails and a wonderful view. The spa was a lovely break from the heat of the sun. The beach was lovely although very busy, we did venture to their sister hotel in the natural park and found Playa del Muro to be a much quieter beach. We hired a car and visited some lovely places, Alcudia old town, Palma and the port of Andraxt were my favourites!
Finally, the staff were pleasant and hardworking, but a special mention must go to Valeria in the restaurant and Pepe in the Salon Bar who were fantastic - always ready with a smile and were so friendly, our children wanted to bring them home with us & we miss them already!

Room Tip: 1 bed apts are quieter, spacious with the benefit of a kitchen, fridge, microwave and kettle and lar...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gvista, Director General at Grupotel Gran Vista & Spa, responded to this review, August 12, 2013
Dear guests,

Thank you very much for your feedback and compliments to the staff. We will pass them.
We hope see you again next year!!!!

GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grupotel Gran Vista & Spa

Address: Crta Arta-Pto Alcudia, Km 21.5, 07458 Ca'n Picafort, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Ca'n Picafort
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Ca'n Picafort
#1 Spa Hotel in Ca'n Picafort
#2 Family Hotel in Ca'n Picafort
#2 Luxury Hotel in Ca'n Picafort
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grupotel Gran Vista & Spa 4*
Number of rooms: 440
Official Description (provided by the hotel):
400 m away from the Can Picafort beach. Wellness & fitness Spa. Attractive relax and health programmes. Rooms & Apartments: air-conditioning. Sat-TV. Minibar. Terrace. Apartments: Living room with sleeping-couch and kitchen. Sport & Leisure: swimming pools. Children's pools. Swimming lessons. Bicycle Center. tennis courts. Minigolf. Miniclub. Evening shows. Gastronomy: Theme buffets. Show Cooking. Pool-Bistro. Panorama & Lounge bar with terrace. Special Services: Discounts on green fees at several golf clubs in Mallorca. Car rental. Internet. ... more   less 
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Also Known As:
Grupotel Gran Vista Hotel Ca`n Picafort
Grupotel Gran Vista & Spa Ca'n Picafort, Majorca

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