Booked a 3-night AI stay with my wife as a quick and cheap getaway. Based on the reviews we looked at we weren’t expecting luxury but having stayed there our overall view of the hotel was that the 3 star rating seems high and they could do better, even though it was toward the end of the season.
Arrived in Palma and we had the expected 1.5 hour transfer with other drop-offs on the way. It would probably be only a 45 min transfer if you got a taxi direct. Reception staff at the hotel were efficient and helpful and checked us in very quickly.
Having got to the 8th floor we found we needed to rent a TV remote and a key for the safe so had to go back down to reception. Wouldn’t have bothered with the TV remote if I had known we could only get BBC World Service in English. Plenty of other channels, though, if you speak German and Spanish.
Lifts are small and slow and could be improved but weren’t that bad. The wait may seem longer to some people who want to find a fault.
The room and bathroom were clean and tidy and made up every day to a high standard. View from the balcony was great. Nice shower but the bath was really small. Walls appear to be very thin as we could hear much of the conversation next door (granted they were clearly raised voices most of the time) – not good at midnight and again at 7 a.m.
Restaurant was serving typical AI food – stuff they can cook/prepare in bulk and dish up quickly – as you should expect from a 14-floor large hotel. Lots of variety of food on offer and the quality wasn’t bad so you could swap and change what you ate but the whole offering seemed to be the same each day.
Breakfast was cereals, toast/pastries, cheese and meat, full English cooked, yoghurt, juice and tea/coffee.
Dinner was salads, pasta, paella, chips, burgers, cooked vegetables and meats (turkey, pork, etc. on different days), bread, fresh fruit, cakes, ice cream, cold drinks.
Restaurant and bar staff did seem to be a little grumpy but then they were serving some pretty obnoxious and ungrateful parents and kids all day (mostly British I am ashamed to say). The biggest problem I could see was that there weren’t enough staff for the number of guests so the staff were hassled and had no one to talk to most of the time. The policy of 2 plastic cups per person per order I found a little strange and no bottled water was available as an option. Evenings got a bit better although we made ourselves scarce when the kids started getting a bit too loud and unchecked for our liking (bless ‘em).
Can Picafort is a lovely resort with a nice beach. If you want to get away from the crowds and don’t mind a walk, head up the beach toward Alcudia. The further away from the hotels you go, the fewer people there are. Watch out for the occasional au naturelle bather, though.
About 200 meters along the road is a small supermarket (in the Lidl/Aldi style) where the locals shop. If you are going out and want bottles of drink, they are much cheaper here and it is worth the walk. Between the hotel and the beach you can spend your tourist Euros on any type of tat you can imagine – and probably some you never thought of. All the shopkeepers, though, are friendly and you can eat in some lovely restaurants and bars along the inviting promenade – good food at reasonable prices with friendly service (we did lunch).
Overall, I suppose the price and the previous reviews attracted us and you tend to get what you pay for. Unfortunately, the low price also attracts others who are intent on taking advantage of the AI element and the management are struggling to cope with that.
The hotel itself (rooms, restaurant, pools, gardens, etc.) is nice and the stay could have been nicer with a little more management attention to standards.
High floor for the views
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.