Had to wait 15min at the reception and no one showed up. Had to go by myself and find the night receptionist (a chubby man) that was at the bar. Wow.
The bathroom was not cleaned when we arrived, there was feaces under the toilet seat!!! Yes, you read it! The receptionist DID CLEAN IT WITH our bathroom towel and sprayed something on top of it! Yes, you read it again! He said he couldn't do more because he wasn't a cleaning lady and that the next morning the manager would talk to us first thing with a solution for us and we were never contacted!!! The cleaning ladies did not refill the bathroom with shampoo, soap nor shower gel. The first 3 days the room was not cleaned at all. Just changed the towels. When we asked the morning receptionist (impolite elder lady) for shower gel and shampoo she only gave us ONE (1) shower gel and said there were no more. After arguing with her we were given a pack of five each to our room in 5 minutes and we were asked "is it good now?"...
What a nightmare!!!
The rooms have absolutely no isolation whatsoever. And I
The Hotel is filled with low class suburban impolite Germans that will make everything to pass in front of you in the self-service queue.
We were given a paper in the first days to give our opinion basically about everything in the hotel and we showed our dissatisfaction and said any further information would be given to the manager. We received no answer so we have to understand the manager is not interested in our concerns. And in my humble opinion those are BIG concerns for a Hotel.
- Official Description (provided by the hotel):
- The Ferrer Janeiro is located in the zone of Son Baulo, one of the most peaceful parts of Ca´n Picafort. Only 80 m away from its fine sand beach. It disposes of 211 rooms distributed in 5 floors and 22 apartments, in a one-storey building right in the neighbourhood of the hotel. All rooms and apartments are equipped with air-conditioning / heating, bathroom, satellite TV, direct outward dialling phone, safety deposit box and balcony. ... more less
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- Also Known As:
- Hotel And Spa Ferrer Janeiro
- Ferrer Janeiro Hotel Appartements
- Hotel & Spa Ferrer Janeiro Ca'n Picafort, Majorca