We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nightmare.” 1 of 5 stars
Review of Hotel & Spa Ferrer Janeiro

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hotel & Spa Ferrer Janeiro to your Saves list
Hotel & Spa Ferrer Janeiro
3.5 of 5 Hotel   |   Avenida Diagonal 41, 07458 Ca'n Picafort, Majorca, Spain   |  
Hotel amenities
Ranked #5 of 38 Hotels in Ca'n Picafort
Aveiro, Portugal
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Nightmare.”
1 of 5 stars Reviewed August 14, 2013

Had to wait 15min at the reception and no one showed up. Had to go by myself and find the night receptionist (a chubby man) that was at the bar. Wow.
The bathroom was not cleaned when we arrived, there was feaces under the toilet seat!!! Yes, you read it! The receptionist DID CLEAN IT WITH our bathroom towel and sprayed something on top of it! Yes, you read it again! He said he couldn't do more because he wasn't a cleaning lady and that the next morning the manager would talk to us first thing with a solution for us and we were never contacted!!! The cleaning ladies did not refill the bathroom with shampoo, soap nor shower gel. The first 3 days the room was not cleaned at all. Just changed the towels. When we asked the morning receptionist (impolite elder lady) for shower gel and shampoo she only gave us ONE (1) shower gel and said there were no more. After arguing with her we were given a pack of five each to our room in 5 minutes and we were asked "is it good now?"...
What a nightmare!!!
The rooms have absolutely no isolation whatsoever. And I
The Hotel is filled with low class suburban impolite Germans that will make everything to pass in front of you in the self-service queue.
We were given a paper in the first days to give our opinion basically about everything in the hotel and we showed our dissatisfaction and said any further information would be given to the manager. We received no answer so we have to understand the manager is not interested in our concerns. And in my humble opinion those are BIG concerns for a Hotel.
NEVER AGAIN!!!

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Manager at Hotel & Spa Ferrer Janeiro, responded to this review, August 30, 2013
Hy
Thanks for your comment that help us to get better all the time
I am the Manager that you were looking during your holiday
In the time you were here unfortunately I was not in the hotel for personal problems
I am realy sorry that you have so much trouble
All my staff is very helpful with the clients and I am shore they will find a solution for all the clients request
About what happen I don’t wonna find excuse the bathroom was not clean and the day after the responsible of cleaning lady talk with girl that did your room and your room was clean again
The Chubby receptionist I think You mean the guy with glasses working in the night shift , was in the bar because has to lock all the door for gest safety, and he try to clean as best as he can your toilette.
The girl attend you work for us since 35 years and is one of our top point of the hotel, I am sorry maybe she has stress day

The paper you filled out is done from external company when I saw the results you were already gone but I am realy happy to answer now and I invite you to came to visit us again I will personally attend you and make your holiday perfect.

Best Regards
Christian Olive
Gäste Manager
colive@ferrerhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

201 reviews from our community

Traveler rating
    78
    81
    28
    10
    4
See reviews for
46
85
5
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
York
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 21, 2013 via mobile

Already written a review and could not upload photos so lets see if i can do it now. I would also like to say that avoid booking the shuttle bus for £18 as you visit every hotel in the north and our hotel was the last drop after 3 hours!! I would advise you pay double and be guaranteed arrival at the resort within 75 mins!!! We spent more time on the bus than we did on the plane.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Director de Relaciones con Clientes at Hotel & Spa Ferrer Janeiro, responded to this review, November 29, 2013
Dear client

Thank you for your valuation on this webpage.

Kind regards
Christian Olive
Guestmanager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 20, 2013

Fantastic hotel and more a 4 star than a 3 but beware there are not many English in the hotel so the entertainment is focused on the Germans. We stayed in a Superior room at no extra cost as there was a mix up with an email but the room was lovely. The Spa is fantastic and we went everyday at no extra cost. The food is typical all inclusive ie nothing is wasted!!!! Pancakes with honey was my treat for breakfast and the fresh fruit was fab. The bar staff can't do enough for you and they even have pint glasses!!!! The beach is very close to the hotel and the sea is lovely and safe as not very deep and a lifeguard is on watch most of the time. We has a lovely time but I would not come back to this hotel because of the lack of English speaking people.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Manager at Hotel & Spa Ferrer Janeiro, responded to this review, August 30, 2013
Hy
thanks a lots for your comment
i am happy that You had a nice stay, i am sorry but our hotel is majority german gest, in month like june even more because of the german holiday.
Normaly in july and august are more english speaking gest.
i am happy that you had nice time and i invite you if came back to mallorca even not in our Hotel to pass bye for a coffe will be a pleasure to ivite you
A very big thank for your comment also from the all staff of Ferrer Hotel

Best Regards

Christian Olive
Gäste Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 16, 2013

I cannot praise this hotel enough!! We stayed at this hotel for 4 days.We were supposed to be staying at another hotel, but ended up getting transferred to this hotel due to problems with our room and I am so happy that we did!

The hotel itself is very well kept. It is very clean, the rooms are lovely and the pools and surrounding areas get cleaned every day. The maids are also very lovely and they always make sure to smile and greet you anytime they see you.

As I was all inclusive, the range and quality of food was fantastic. Also things like chicken and steak were cooked in front of you on a grill, which I like as I'm picky with food not being cooked right. We actually looked forward to getting something to eat from the
hotel.

The location itself was very quiet, there is not much night life, but if you are looking for a relaxing stay with a few bars in the area then this is perfect for you. The bar across the street was very good and the bar staff there were absolutely lovely.

The staff in the hotel were very very helpful and friendly. Every time you caught their eye they would smile or make sure you were ok. We did have a mix up with getting booked out of the hotel too early though and one of the reception staff was slightly rude and stubborn which didn't help the situation at all. We didn't even receive an apology from her. That was however the only negative thing I could say about this hotel.

I highly recommend to stay in this hotel.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Manager at Hotel & Spa Ferrer Janeiro, responded to this review, August 31, 2013
Hy
thanks for write a comment about our Hotel
that always good to improve our self
I am realy happy you stay in our hotel due tto problem in yours
we are always ready to get people and give them a nice holiday,also now you know us and if you wanna came back you have a new hotel to book.
I aso wannna apolagise for the recepcionist didnt know about that i will ask same explenacion than is not gonna happen again
i wish you a good time and hope he can see us again in the hotel

Best Regard
Christian olive
¨Guest Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Argentina
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed April 9, 2013

We liked the hotel in general and would have given it a higher rating but for the following concerns. The room was 4 star level, but !

The lack of a bidet to be able to conduct an hygenic wash takes away from the high standard of the accommodation provided. This also applies to the absense of essential none slip surfaces to the shower base and the step off area for drying ones body..

The buffer style breakfast and evening meal were of a high standard. Food quality, variety, table clean up service and drink waiter service were excellent.

Room Tip: A poodside view is best
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Guest Relations Manager at Hotel & Spa Ferrer Janeiro, responded to this review, April 26, 2013
Hola
Thanks for write your reviews
is going to help us to improve ourself.
In the shower we already put a non-slip mat and we get priority to the size of the shower and we didnt put a bide'
in the rennovated room the shower is without step and our gest can use as bide' too.
hope we can see you again in our hotel

Best Regards

Christian Olive
Guest Manager Janeiro Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 9, 2012

Hotel clean and comfortable. Food plentiful and excellent variety to choose from, extremely well cooked and presented beautifully.
Facilities 1st class, staff all very welcoming and helpful.
The hotel is situated in a perfect location, quiet peaceful area yet within walking distance of more bustling shops and bars if required.
Entertainment team were fantastic when we were there, Kyle, Beau and Ricker, but I understand that they do not always have the same team every season.
We are an English couple aged sixty and we had our young 5 year old grand daughter with us.
The clientele at this hotel is mainly German, but neither we or our grand daughter had any problem at all fitting in with everyone staying at the hotel
Most enjoyable stay and would highly recommended this hotel.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Director de Relaciones Públicas at Hotel & Spa Ferrer Janeiro, responded to this review, November 19, 2012
Dear client

Thank you very much for you recomendation on this side.
We are happy that you had a nice stay in our establishment.

Kind regards
Ferrer Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harlow, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2012

We stayed here for a 2 weeks cycling holiday. Hotel is situated at the quiet south eastern end of Can Picafort. The hotel was great with 2 swimming pools and a spa with free WiFi available in lounge area. Rooms were more than adequate and were clean with regular replacement of towels & bed linen & 2 English channels on TV, Dining was very good with a good selection of fresh fruits, along with the Spanish version of a tradition English breakfast and a decent range of evening meals. Only down side was that our room was on the main road which posed no problems excepting the taxis on the adjacent rank who had phone calls from quite early in mornings! Secure bike storage is provided nearby making this an ideal hotel for a cycling holiday.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Director de Relaciones Públicas at Hotel & Spa Ferrer Janeiro, responded to this review, November 19, 2012
Dear client
thank you for you recomendation.
we are happy that you had a nice stay in our hotel.

Regarding the roomsituation we recomend you to reserve the Poolview or Seaview rooms wich are to the garden side.

Kind regards
Ferrer Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel & Spa Ferrer Janeiro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel & Spa Ferrer Janeiro

Address: Avenida Diagonal 41, 07458 Ca'n Picafort, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Ca'n Picafort
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Ca'n Picafort
#6 Romantic Hotel in Ca'n Picafort
#7 Family Hotel in Ca'n Picafort
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel & Spa Ferrer Janeiro 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
The Ferrer Janeiro is located in the zone of Son Baulo, one of the most peaceful parts of Ca´n Picafort. Only 80 m away from its fine sand beach. It disposes of 211 rooms distributed in 5 floors and 22 apartments, in a one-storey building right in the neighbourhood of the hotel. All rooms and apartments are equipped with air-conditioning / heating, bathroom, satellite TV, direct outward dialling phone, safety deposit box and balcony. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Orbitz, Despegar.com, Odigeo and Hotels.com so you can book your Hotel & Spa Ferrer Janeiro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel And Spa Ferrer Janeiro
Ferrer Janeiro Hotel Appartements
Hotel & Spa Ferrer Janeiro Ca'n Picafort, Majorca

Owners: What's your side of the story?

If you own or manage Hotel & Spa Ferrer Janeiro, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.