Although we upgraded to all inclusive on the day we arrived , we found that when we arrived at the evening buffet (10pm if you can find it as they draw the curtains and turn most of the lights off so it looks closed) we found no member of staff ever there to assist. By chance, a member of staff ( we later found out it was the maitre de ) happened to walk out of the kitchen to leave the restaurant, we asked him if he knew where we could find the butter, to which he replied " No I don't, I am not working" and carried on walking, when we said " excuse me " he just ignored us and carried on and walked out of the door. You are given a table in the restaurant and you have to sit there all the time. We never saw the rep until we were literally waiting in reception to leave, we had not been given a welcome pack despite telling the rep on the coach, and she apparently thought we were staying at another hotel. We had been turning up all week at the specified times but she was never there, even at reception they said they didn't know where to find her. Generally speaking I don't think they could have cared less for the English guests. This hotel is 95% geared to the Germans. There are loads of TV channels but only one English one BBC1. Bar staff were also indifferent and to be honest, although this hotel is beautifully situated and the food was lovely, the staff leave a lot to be desired!
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- Also Known As:
- Sumba Hotel Cala Millor
- Sumba Cala Millor
- Hotel Globales Sumba Cala Millor, Majorca