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“5 * ? Average 3 * hotel” 3 of 5 stars
Review of Hotel Solverde Spa & Wellness Center

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Hotel Solverde Spa & Wellness Center
5.0 of 5 Hotel   |   Avenida da Liberdade, 212 | São Félix da Marinha, Vila Nova de Gaia 4410-154, Portugal   |  
Hotel amenities
Ranked #6 of 14 Hotels in Vila Nova de Gaia
Northern Ireland
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
“5 * ? Average 3 * hotel”
3 of 5 stars Reviewed April 20, 2013

We have stayed at this hotel on 2 previous trips to the area, which is why we returned. It is situated in a lovely location, on the beach, with miles of walks available. The hotel staff were lovely, very friendly. The foyer is inviting, with fresh flowers. Bar area was very nice too.
However, the hotel is a bit tired! Our room needed maintenance, needed re-furnished. The outside pool area needed maintenance also.
The restaurant meal, dinner, was average, quite expensive. Wifi was only available in the foyer, by sitting on a certain sofa, as explained by receptionist!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSolverde, Guest Relations Manager at Hotel Solverde Spa & Wellness Center, responded to this review, May 13, 2013
Dear Sir,

About the opinions based on the experience of your stay, we have taken notice and we will give special attention to them with the objective of improving our services.

We hope to continue counting on you as a client of the Hotel Solverde.


Sincerely,

Solverde, Costumer Service
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206 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Mons, Belgium
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 25, 2013

The reason for booking this hotel was for the 5 star rating. The hotel at most was probably 3 stars. And that's being generous. The room was a decent size but expected better quality bed and bathroom. TV was a 27" CRT from the mid 90's. I expected a flat panel but that's just me. I usually like a huge TV in my hotel rooms. The mini bar fridge was tiny and out dated. On the outside it states that the fridge is exclusively for hotel drinks. Basically saying not to put your own stuff in there. Not that we didn't but... come on now. If your a 5 star hotel why do you care what we do with the mini bar fridge?

Our room was cleaned after the first night. The rest of the trip we had to use the same towel and bedding. Not sure why they stopped cleaning our room after the first night. It wasn't even during busy season. So not like the staff were preoccupied.

We ordered room service the first night and the food was pretty bad so the next day we went across the street to Lidl to grab a few things to make our own sandwiches. I asked if they could bring us a fork, knife and some mayo packets. When the guy arrived at the door with the stuff he handed me a bill for 3 euros. For utensils and some sauce packets??? Come on now. The swimming pool was nice... there's no hot tub though. Unless you pay extra. The sauna areas are not co-ed so if you go with your gf or wife,be prepared to relax on your own. Oh and to swim in the pool,even to just lounge, you must wear a swim cap. And if you don't bring your own, then you have to buy one for 4 euros each. Come on now.

The day before leaving we decided to try lunch at the hotel restaurant. Do not get the penne. I couldn't finish it. The pasta was wayyyy too salty. All in all... pretty disappointed in the exerience I had here.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSolverde, Gerente de relações com clientes at Hotel Solverde Spa & Wellness Center, responded to this review, February 27, 2013
Dear "Jay P",

We are trully dessapointed to hear that you had a bed experience in our hotel.
We recognise that the TV are old fashion and we are already evaluating that situation.
Regarding the cleaning of the rooms we may assure that all rooms are cleaned and all the towels and bed sheets are daily changed, unless the guest takes the "Save our Planet" procedure (available in all rooms) in wich if they keep the towels hanged they wont be changed and if they let them in the floor (or inside the bathtube) they're changed. Probably thats waht happened but it could have been clarified with the front desk during the stay at any moment.

Nevertheless we do hope to welcome again and we are sure that you'll change your opinion about our hotel and staff.

Solverde, Costumer client.
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Lisbon, Portugal
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 6, 2013

I spent a week in Espinho on a business trip. The hotel is right on the beach and I loved everything about it. The rooms and bathrooms are spacious and comfortable. Nice amenities. I had a fantastic sea view. The food at the restaurant is excellent and I was particularly impressed with the professionalism and attention to detail of the waiters. By day two, they already knew what kind of coffee or tea we liked to have at the end of dinner. The spa is pristine and the indoor pool and gym are excellent. Well worth a stay.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSolverde, Gerente de relações com clientes at Hotel Solverde Spa & Wellness Center, responded to this review, February 27, 2013
Dear "Alwaystravelling3",

This is the main reason for our daily effort. Reviews like this one let us know that we are on the right path.
Thank you so much for your kind words.
The Solverde staff hopes to welcome you soon again.

Solverde, Costumer service.
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Leicester, United Kingdom
Top Contributor
101 reviews 101 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed December 14, 2012

Visiting this hotel in December and in its full Christmas decor was simply amazing. Although I did not ask it looked like some of the staff had been given the opportunity for some creative flair and it worked.

This beach front location combined with spa and wellness facilities is just a short journey form the amazing city of Porto. Rooms are sea facing, comfortable and clean with balconies and outside sea water pools are heated of course.

The hotels restaurant is very capable of delivering the ultimate dining experience and to be honest on my travels I rarely take dinner in the hotel. This is one time I am pleased to have eaten certainly some of the best presented and tasting food for a long time.

Occupancy levels vary and this is a popular hotel so early booking is to be considered.

Room Tip: ask when booking for higher floors
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSolverde, Gerente de relações com clientes at Hotel Solverde Spa & Wellness Center, responded to this review, February 27, 2013
Dear Mr. "WhickerSmith",

The hotel staff and specially the restaurant staff were delighted with your review.
We hope to welcome back again soon.

Solverde, Costumer service.
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New Delhi, India
Top Contributor
113 reviews 113 reviews
54 hotel reviews
Reviews in 42 cities Reviews in 42 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 12, 2012

If you want to be in Porto and yet near the sea, this hotel has excellent location-with a beautiful sea-view. Nice lobby as you enter. Room was fairly comfortable. Balcony was ordinary and not clean. The pool and spa were adequate; the spa could have a more prominent signage for men/women- comprehensible to non-Portuguese people too. Use of cap by men spoiled the fun of swimming. Reasonably close to a spate of seaside restaurants and a casino to boot.Does not feel like a 5-star property though.When I was chatting with the taxi driver on way to the airport and told him about the Yeatment being a much better 5 start hotel, he said ,'how can you compare a Fiat with a Mercedese?' That pretty much says it all for the hotel. But lobby, dining room are quite nice and the breakfast quite satisfactory. Service very warm and staff helpful.

Room Tip: Try for a sea-facing room at higher floor for a gorgeaous view
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSolverde, Gerente de relações com clientes at Hotel Solverde Spa & Wellness Center, responded to this review, February 27, 2013
Dear Mr. "wineguyindia",

We are pleased with your comment. We will revise the signage used in the Spa area in order to improve the comunication with our guests. As for the use of the cap thats not the hotel legislation but the portuguese legislation aplied to all indoor swimming pools. We only "follow the rules".
We are happy with your comment and we expect to welcome you again soon.
The taxi driver opinion is as valid as any other opinion and we are very happy to have many good hotels in the Oporto area. The Yeatman is unquestionably one of the best in the world but the Fiat / Mercedes question seems a bit exaggerated.
We keep on doing our best as we do for the last 20 years always thinking in our guests.

Thank you so much for the comments

Solverde, Costumer Service.
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Dublin
Top Contributor
79 reviews 79 reviews
61 hotel reviews
Reviews in 61 cities Reviews in 61 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed August 28, 2012

I was very suprised they called this a 5 star hotel as nothing was 5 star about it.

The pools were run down and dirty. The tiles on the hotel were missing from the grounds and need to be replaced.

Breakfast was very standard and not 5 star calibre. Rooms were outdated and old. TVs were ancient , about 10 years old id say.

needs a good scrub and clean up, as the pathway to the beacj was also dirty and walls needed a lick of paint.

I wouldnt stay here again and was disappointed but staff were nice so at least 1 plus.

They also need to clean the balcony windows, they were filthy

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grupo S, Gerente de relações com clientes at Hotel Solverde Spa & Wellness Center, responded to this review, October 15, 2012
Dear Mr. Colin Morrissey,

We are aware that some changes are indeed essential for the wellbeing of our guest and therefore we are already planing some intervention on the main building (for the tiles issue) and also in the beach access area.
We will also renovate the TVs and some furniture as well.
So the Staff of the hotel will be more than happy to welcome you back again to testify the changes performed.

Your comments are very important for us as they help us improve our quality.


Solverde, Costumer Service.
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coimbra
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 28, 2012

On first view this hotel looked fine, staff showed us our room and on a quick glimpse all looked good but once in we found the bedrooms were very uncomfortable, the pillows were very unsuitable and worn, towels were hard, no extractor fan in bathroom, new mattresses needed. Balcony doors/windows unclean.
The pool area, we found was rather bad and had areas roped off where tiles were falling from the walls. The showers around the pool were unclean and had algae growing, the entrance to the beach and boardwalk had looked like it had never been cleaned.

All of these things could and should be easily rectified and would bring it up to the 5 star rating that it is advertising itself at the moment.

On a better note if its just the spa you want then that is lovely, also we found the staff great.

My 2 day stay in this hotel was not a relaxing 5 star experience, more like a very expensive 3 star experience.

Room Tip: No tips to give regarding rooms, but most balconies are very small.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grupo S, Gerente de relações com clientes at Hotel Solverde Spa & Wellness Center, responded to this review, October 15, 2012
Dear Sir,

We are so disapointed that we werent't able to make your two days journey into a 5 star experience as you mention.
We will analyze carefully your coments and we will perform the changes that we stabilsh as required.
We truly hope to have you back soon so that you can change your prespective about the hotel.

Thank you for your sincere coment and for the opportunity for us to improve your services.

Solverde, Costumer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Solverde Spa & Wellness Center

Address: Avenida da Liberdade, 212 | São Félix da Marinha, Vila Nova de Gaia 4410-154, Portugal
Location: Portugal > Northern Portugal > Porto District > Vila Nova de Gaia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Vila Nova de Gaia
#4 Business Hotel in Vila Nova de Gaia
#5 Family Hotel in Vila Nova de Gaia
#5 Luxury Hotel in Vila Nova de Gaia
#6 Romantic Hotel in Vila Nova de Gaia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Solverde Spa & Wellness Center 5*
Number of rooms: 174
Official Description (provided by the hotel):
The Hotel Solverde Spa & Wellness Center is one of the most attractive hotels of greater Porto. With a privileged location, 2 minutes from the city of Espinho and only 15 minutes from Porto, it stands on modern infrastructures providing a service of excellence and bringing together the ideal conditions for leisure and business tourism in the North of Portugal. Inside a 20,000 m2 complex and with direct access to the beach, it offers a pleasant atmosphere of relaxation enriched with the aroma of the salt spray, the magnificent view of the sea and the surrounding landscape. The cuisine is also one of the points of attraction of the first Solverde Hotel, offering a rich and varied range of the tastiest Northern delicacies. The Spa & Wellness Center is one of the most complete and modern in the country, providing the perfect symbiosis between body and mind and featuring exclusive treatments associated to the Thalgo and Terrake brands. ... more   less 
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Also Known As:
Solverde Hotel
Hotel Solverde Spa & Wellness Center Portugal/Vila Nova De Gaia

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