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“A cup of tea - with afters!” 5 of 5 stars
Review of The Yeatman

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The Yeatman
5.0 of 5 Hotel   |   Rua do Choupelo (Sta. Marinha), Vila Nova de Gaia 4400-088, Portugal   |  
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Ranked #1 of 14 Hotels in Vila Nova de Gaia
London
Top Contributor
72 reviews 72 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
57 helpful votes 57 helpful votes
“A cup of tea - with afters!”
5 of 5 stars Reviewed October 26, 2012

We popped into The Yeatman for a cup of tea - and ended up having afternoon tea, a massage, a facial and a gastronomic meal. The full works!

We were staying across the river in Porto in a delightful B&B but had previously read about The Yeatman and were determined to take a look. So, on our final day in Porto, after a long walk in the morning, we caught the hop on hop off bus over to Gaia and walked down to The Yeatman.

It's not in the most salubrious of areas, well, the route we took to it wasn't....but once you're in the hotel environs, it's an absolute pleasure.

Despite being wet and somewhat bedraggled, the receptionist didn't bat an eyelid and we walked to the lounge where we ordered afternoon tea. For the first time in a week, we were given tea in the good old-fashioned English way. Cold milk, teapot, tea, beautiful crockery. For some reason, despite the Anglo-Portuguese relationship which has lasted well over 300 years, most places in Porto seem to serve tea with hot milk and have no idea what you're talking about when you ask for ordinary breakfast tea and everybody ends up getting totally confused. Luckily The Yeatman knew what we were after. Oh we Brits and our bloody tea!

Anyway, enough of tea!

The hotel is beautifully designed, fabulous interior decoration and, for a hotel, has one of the best city views I've ever seen. It's on the opposite side of the river to Porto and looks over the entire city. On a hot day, I'm sure it would be absolutely fantastic to drink a port cocktail on the terrace, watching the lights of the city slowly come on in the evening. Alas, it was raining while we were there so we missed this opportunity. To me, it's very much a summer hotel, very light, fresh decor and I suspect that during the grey winter months, it may well feel a little chilly, in both temperature and decor but I could be wrong.

Our afternoon tea was very pleasant, with plenty of little cakes and warm scones, with local tomato jam and other conserves. We then decided to treat ourselves further and booked a massage and facial respectively - to be followed by dinner.

The Caudalie Spa was a real treat although the treatments were a slightly more expensive than I would normally spend....approximately £105euros per treatment. From what I can gather, if you have a treatment, then you're entitled to use the spa facilities. Unfortunately we didn't have swimming costumes so we weren't able to make use of the gorgeous indoor pool - with yet another spectacular view of the city. The treatments, we both agreed, were fabulous, lovely heated beds, excellent therapists and clean and well-equipped changing rooms. The only thing they should change are the stools in the changing rooms - they're far too low and you can just about see the top of your head in the mirror!

After the treatments, we chilled out in the relaxation area and then, after getting dressed, moved back upstairs and sat in the library.

Dinner was an absolute sensation. You have to read the menu properly though. You can choose from a couple of tasting menus (well over 100euros) or choose 2 or 3 courses instead (approx 60+ euros) - which is what we chose but not what we ended up getting! Inbetween courses, we were offered little 'greetings', otherwise known as amuse bouches - and they were fantastic. There was far too much to describe to you but everything was beautifully presented and tasted absolutely amazing. Sea urchin, lobster, duck. You name it, we had it - frequently in an entirely unrecogniseable form - but all of it, a sensation. The waiters were very sweet and even though we were being relative cheapskates, were very kind and treated us beautifully. It did, at times, feel like you were eating in a library because they spoke very quietly which meant the guests were quiet too - but once the restaurant started to fill up, it started to get a bit of atmosphere and things improved. By the way, I'd forgotten my glasses so couldn't read the small print in the menu.....but this wasn't a problem, the head waiter presented me with....a pair of glasses! Now that's good service!

Finally after our gastronic experience, we rolled out of the hotel and into a taxi. I would have preferred to have walked off the meal but we weren't sure about the area, both in terms of distance and safety, so took the easy option instead.

All in all, it was a fab experience and I'm sure that if we'd stayed at the hotel, we would have enjoyed the entire experience. I guess the only thing against it is that it's not in Porto itself so you can't just pop out to the shops or down to The Ribeira by the river. It also looks like it's a fairly steep climb up to the hotel and I suspect that you'd have to get a taxi on a regular basis - but I could be wrong. I reckon it's a perfect 'retreat' hotel, somewhere to stay to relax entirely and enjoy the spa.

The other thing I would kill would be the 'muzak' - the usual 'lift' music that's added to rooms to add atmosphere. No need for it. Kill it please!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GR_The_Yeatman, Guest Relations Manager at The Yeatman, responded to this review, December 6, 2012
Dear chaucer10,

We are delighted to read how a well-served Afternoon Tea at Dick’s Bar became the starting point for a memorable treating yourself day, passing by The Caudalie Vinothérapie® Spa at The Yeatman and closing with a gastronomic experience in The Restaurant.
It is also gratifying to read that our staff provides a warm atmosphere making you feel welcome.

We would be pleased in welcoming you back to The Yeatman on your next visit to Porto. Please let us know if we can be of any assistance prior to your visit.

Kind regards,

The Yeatman
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702 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Ipswich
Top Contributor
69 reviews 69 reviews
16 hotel reviews
Reviews in 39 cities Reviews in 39 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 26, 2012

What a beautiful hotel this is. The rooms are superb, each with it's own terrace overlooking Porto just across the Douro river. Spacious, interestingly decorated, with excellent beds, enough light to read by and an outstanding bathroom with bath and shower, with a shutter opening up between the bedroom and bathroom, allowing a view of Porto, one felt immediately lapped in luxury. The rest of the hotel was also outstanding, the indoor pool must certainly merit a mention. An infinity pool with a curved side following the floor-to-ceiling windows, one could swim and enjoy the fabulous view. Those of our party who ate in the restaurant raved about their dinner. The breakfast was also excellent, with a very good buffet. And throughout the hotel, the service was superb. I cannot recommend this lovely hotel highly enough. Well done to all concerned.

Room Tip: I think all the rooms are equally wonderful.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GR_The_Yeatman, Guest Relations Manager at The Yeatman, responded to this review, December 7, 2012
Dear Black_Doris36,

Thank you for sharing your kind recommendation of The Yeatman.
We are delighted to read that you enjoyed the different facilities that we have available for our guests.
The rest of the team will be very pleased to hear your compliments since the quality of our service and guests’ satisfaction is of utmost importance to us.

We hope to welcome you back to The Yeatman again in the future.

Kind regards,

The Yeatman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Candiac
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 25, 2012

We stayed there for 3 nights while visiting the port caves nearby, great location, impeccable service. The Hotel is very well maintained and rooms are super and the views on the city of Porto is excellent. If you get a chance visit their wine cellar

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GR_The_Yeatman, Guest Relations Manager at The Yeatman, responded to this review, December 11, 2012
Dear Pierre163,

Thank you for sharing your kind recommendation of The Yeatman. I will be very pleased to share your kind comments with the rest of the team.
I am pleased to read you had the opportunity of a guided visit to our Wine Cellar in one of our private tours organized exclusively for our guests.

We hope to welcome you back to The Yeatman again in the future!

Kind regards,

The Yeatman
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Lisbon, Portugal
Top Contributor
167 reviews 167 reviews
28 hotel reviews
Reviews in 56 cities Reviews in 56 cities
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed October 22, 2012

OUR experience of The Yeatman was super! Ditto to all the wonderful things said about the hotel in the large number of reviews which rate this hotel as "excellent": giant balconies to every room, breathtaking panoramic view of Porto and the river, amazing indoor swimming "panoramic infinity" pool, (and the best-smelling hand soap in our "superior" bathroom that I have ever encountered in any hotel anywhere!!) , etc. etc. etc.

To all of these superlatives I can add that the staff treated US to THE most wonderful service ever!! For instance, we left our car and much luggage at the hotel when we went upriver into the Douro Valley for a night. Having already settled our bill and paid for the extra day's parking before leaving, we found that when we returned the next day at the appointed time, they had already loaded our luggage into the car and brought it round for us while giving my husband perfect driving directions from the hotel to the road for Lisboa. At their superb buffet breakfast (I cannot imagine WHY anyone would WANT an extra boiled egg or an omelette---the scrambled eggs included the buffet were creamy, buttery and delicious!--- the enormous variety of food offerred was of the HIGHEST QUALITY and actually TASTED as good as it looked!! Having made other arrangements for dinners and lunches during our three nights here, we did not need the restaurant, so I cannot address criticisms made about the restaurant in other reviews on this site. One other great bonus of this hotel is that, not only is smoking made easy for us lepers on the fantastic gigantic balconies, but there is also an indoor (hence, dry and warm, elegantly comfortable, well-ventilated and civilized!!) "smokers' library" in which drinks, food and coffee can be taken while perusing a quite interesting and extensive range of books!! So one can still unashamedly enjoy a brandy and a cigar in saloubrious surroundings!!

AND, as my sciatically-challenged and degenerating spinal column and lower back enjoyed THE best three nights' sleep had during the past three years, so did I!!

Room Tip: Email the hotel beforehand with any detailed and specific requirements you may have and they will do...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GR_The_Yeatman, Guest Relations Manager at The Yeatman, responded to this review, December 11, 2012
Dear barbararitchie,

Thank you for sharing your very kind comments about your stay at The Yeatman.

I am delighted to read you had a pleasant experience in our Hotel and I will be delighted to share your feedback with the rest of the team.

We look forward to assist you again next time your travels bring you to The Yeatman!

Kind regards,

The Yeatman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 29, 2012

Just a wonderful experience. The location couldn't be better, particularly if you're looking to visit port lodges (well, it's a steep, if short, walk back uphill but worth the walk), and the views out over the Douro from the bar, the restaurant, the pool and each room are gorgeous. The hotel is designed with amazing views from each level and also to create a number of different public spaces so that you can hang out, read, enjoy a glass of wine or just gaze at the view without feeling crowded.

The rooms are nice and spacious and the private terraces amazing. I've stayed at hundreds of hotels on five continents and this ranks among the very best. Comments below about the service do have some justification - we found the service to be very welcoming and enthusiastic but occasionally lacking in central organization (it did take some time to get coffee at breakfast, for example, and we never did hear back about a request to visit the wine cellar but it turned out we were enjoying the Ramos Pinto lodge too much anyway) but I think that polish will come with time and it didn't get in the way of a truly enjoyable experience. We booked on a prepaid special and thus the price was quite reasonable; add in ridiculously cheap wine experiences (at least compared to tastings in the U.S.) and we found Portugal quite a bargain.

We enjoyed the restaurant a lot (see my separate review) and it must be noted that the food at the bar was both reasonably priced and surprisingly good - a simple veal and tuna sandwich doesn't sound like much but was fantastic... sitting beneath the sunny sky gazing at a gorgeous view while enjoying that fresh and tasty sandwich and an inexpensive but high-quality glass of Portuguese wine is a favorite memory from a wonderful stay in Portugal.

I can't recommend the Yeatman highly enough. We stayed for two days, went to the Douro for another and came back to the Yeatman before heading south. I wish we'd had more time both at the Yeatman and in the Douro and are already planning for our next trip back. My hunch is next time, the service will be a bit more polished and "corporate", which won't be a bad thing but I hope doesn't lose some of the infectious enthusiasm and truly welcoming spirit from the staff that made the visit so enjoyable.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GR_The_Yeatman, Guest Relations Manager at The Yeatman, responded to this review, December 18, 2012
Dear GrintiFiBar,

Thank you for your kind feedback on your stay at The Yeatman and for recommending our Hotel. We are pleased you enjoyed your stay with us whilst taking the best of our location surrounded by the Port Wine Lodges, The Restaurant, the pool and your room. We aim to provide an attentive and warm atmosphere to our guests always looking to keep the highest standard of service. I am delighted to pass your kind compliments to our team!
We would be pleased in welcoming you back to The Yeatman on your next visit to Porto.

Kind regards,

The Yeatman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
115 reviews 115 reviews
48 hotel reviews
Reviews in 69 cities Reviews in 69 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed September 28, 2012

We loved our far too short stay at the Yeatman.

We loved the:

- Room size and amazing view.
- Michelin starred restaurant (lunch for Eur38 is a wonderful bargain and wine dinner each Thursday looked fantastic) and the breakfast.
- Indoor pool with lovely view.
- Warmth and knowledge of the staff.
- Wine list - range and great value (incl an 1855 port for Eur100 - so wish I could have gone for that!)

A couple of minor points we noted that we suggest:

- The hotel is hard to get to from the metro. It would be helpful if that was emphasised on their website.
- No hair conditioner in the bathrooms.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GR_The_Yeatman, Guest Relations Manager at The Yeatman, responded to this review, December 17, 2012
Dear GroundedKiwi,

It is a delight to read your comments about The Yeatman and thank you for taking the time to share valuable feedback about your stay.
Please rest assured that we have taken good note of your kind comments and valuable recommendations.

We look forward to welcoming you soon again.

Kind regards,

The Yeatman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 27, 2012

We stayed in The Yeatman on the first night of our honeymoon in August. We let them know the reason for our trip in advance and booked to have their tasting menu on the terrace of our room. However, the day before we arrived they called us to say the weather was terrible and they could no longer accommodate that. Disappointing, but obviously not their fault - although the weather when we arrived was perfect!
The hotel's location is the main draw - the views are absolutely stunning, and they make the most of that - you overlook the river and Porto from all the bedrooms, the pool, and the bar and restaurant. The rooms were spacious and clean, although for the price we expected a bit more water than one small bottle between two, and if I'm being really picky, the location of the taps in the bath made it very difficult to get comfortable! The books scattered around the room about wine were a nice touch.
The tasting menu we eventually ate in the restaurant was good, not great - but with all the extras between courses that they brought we were absolutely stuffed.
You had to pay extra for breakfast (around 17 euros each I think) and a further 10 euro each if you wanted an egg, which seemed a bit stingy given the price of the room. When we discovered this and were offered drinks by the pool later, we declined on the basis it would be extortionately expensive.
We only stayed one night as a special treat at the beginning of our honeymoon, and for the room, breakfast and dinner ended up paying well over 600 euros. We enjoyed the hotel and especially the views, but it wasn't worth that price. We also expected, if not a free drink/upgrade for our honeymoon, at least someone to say congratulations to us! But despite the fact my husband had made sure they knew why we were there, it was never acknowledged which we thought was a shame.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GR_The_Yeatman, Guest Relations Manager at The Yeatman, responded to this review, December 17, 2012
Dear misspingu,

Thank you for taking the time to share your feedback regarding The Yeatman.

I am happy to read that although the atmosphere wasn’t to your liking, you found some aspects of our Hotel memorable. We do appreciate hearing all our guests’ feedback and will certainly take yours into account for immediate action looking to improve our service.

We would be pleased in welcoming you back to The Yeatman on your next visit to Porto. Please let us know if we can be of any assistance prior to your visit.

Kind regards,

The Yeatman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Yeatman

Address: Rua do Choupelo (Sta. Marinha), Vila Nova de Gaia 4400-088, Portugal
Phone Number:
Location: Portugal > Northern Portugal > Porto District > Vila Nova de Gaia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Vila Nova de Gaia
#1 Business Hotel in Vila Nova de Gaia
#1 Romantic Hotel in Vila Nova de Gaia
#1 Family Hotel in Vila Nova de Gaia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Yeatman 5*
Number of rooms: 82
Official Description (provided by the hotel):
The Yeatman is a 5* luxury wine hotel on the clifftop to the Historic Port Wine Cellars District, opening in June 2010. Featuring 14 suites and 68 rooms, all including a terrace and a private garden with panoramic views over the Douro River and the Unesco World Heritage Site of Ribeira in Porto. It boasts a Enogastronomic restaurant, a Port wine bar, 11 meeting and event rooms, a Wine Spa, outdoor and indoor panoramic swimming pools, gymnasium, kid’s club and gardens. ... more   less 
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Also Known As:
The Yeatman Hotel Vila Nova De Gaia
The Yeatman Portugal/Vila Nova De Gaia

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