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“SpringHill Suites Stay” 4 of 5 stars
Review of SpringHill Suites Norfolk Old Dominion University

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SpringHill Suites Norfolk Old Dominion University
3.0 of 5 Hotel   |   4500 Hampton Boulevard, Norfolk, VA 23508   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #15 of 39 Hotels in Norfolk
Norfolk
1 review
“SpringHill Suites Stay”
4 of 5 stars Reviewed August 14, 2013

The hotel's location was very convenient for me because it was next to the meeting place. The room was spacious and reasonably equipped. The breakfast was awesome! The hotel staff were excellent; helpful and courteous.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

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88 reviews from our community

Traveler rating
    27
    29
    28
    3
    1
See reviews for
42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
San Antonio, Texas
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 11, 2013

Being greeted by Hunter at the front desk was great. She was bright and cheerful and very helpful. Got a nice room. Breakfast was free and very nice. Hotel itself was right across campus and close to everything one may want to look at. Shower was hot and the soaps were awesome. We even lucked out With the guest laundry right around the corner. A little noisy outside with a very loud Bridal Party....but no big deal.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Marlboro,MD
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2013

Nice hotel. Very clean. Friendly staff. Free breakfast has a great selection of foods. Large indoor pool. Nice restaurant with room service. The restaurant also has a bar and is open late. Nice area one block behind the hotel for shopping and other restaurants. The hotel is right at the university campus

Room Tip: Rooms facing Hampton Ave have a nicer view but you can here the traffic during the day.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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1 review
1 of 5 stars Reviewed July 19, 2013 via mobile

If you are looking for a suite, this is not the place for you. Their rooms are not suites. It's simply a hotel room with a sofa instead of the normal chairs. No bath tub. Only a shower. Rude rude staff. Had to wait over an hour past check in time to get in our room bc they were fully booked the night before and weren't able to clean the room in time. Horrible hotel. Poor location. Poor service. Small small pool.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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BBLHosp, General Manager at SpringHill Suites Norfolk Old Dominion University, responded to this review, July 23, 2013
Thank you for taking the time to review your stay with us. We're disappointed to see that you were not 100% satisfied with your stay. Please feel free to contact me directly at the hotel at your earliest convenience so we can figure out exactly what went wrong, and how we can avoid issues like this in the future.

Sincerely,
Lindsey Janssen, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg, Virginia
Top Contributor
101 reviews 101 reviews
23 hotel reviews
Reviews in 39 cities Reviews in 39 cities
204 helpful votes 204 helpful votes
4 of 5 stars Reviewed July 19, 2013

This is the second time my team made it to tennis districts and stayed at this hotel. It costs more than the recommended hotel that is farther away. However, it is less than 2 miles from the tennis courts which is great for early matches.

There is a sitting area in the room with a fold out couch. There is also a fridge and breakfast is included. Many of the teammates complained that their rooms did not have hot water in the showers and maintenance was addressing it. I did not have this problem. There is a sports bar downstairs which is great for a beer or a quick snack if you don't feel like searching for food. A couple of blocks away there is a tropical smoothie and a few other restaurants.

You pay $5 for parking during your stay and it is a gated parking. One strange thing is you have to use your key card to get to your floor. This is for every floor. I know nothing about the area but this makes me wonder about area surrounding our hotel?

One of my teammates' eyes kept watering during the weekend and thought it could be related to the cleaning products in the hotel. I did not have this issue.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Harleysville, Pennsylvania
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 18, 2013

I booked this hotel for a one-night break for our long drive down to the Outer Banks in N.C. The lobby and room in the hotel were very clean and comfortable! Free breakfast in the a.m. had lots of variety from waffles, eggs, sausage, yogurt, bagels, cereal,etc. Our clerk upon check in(sorry, cannot remember her name, but she had only worked in this particular hotel for a week was outstanding)! She was super friendly to everyone that walked by or checked in( I was waiting for my husband to park our car in the adjacent garage). We wandered into this area near the hotel where there were lots of nice shops and restaurants. There was even an outdoor concert nearby-fun! Only negatives were the indoor pool was very small and crowded, and although we appreciated the security, you had to scan your room key to go up and down the elevator. Our magnetic strip had to be reloaded twice for a one night's stay. Kids were jumping on the elevators and playing going up and down (waiting for guests to scan their key). Where are parents these days? Overall nice stay.

Room Tip: Don't get a suite near the elevator
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed July 12, 2013 via mobile

The good
It was clean. The staff was nice. The location was awesome for ODU. We liked the kitchen area. Lots of food choices w/in one block behind the hotel.

The real problem that needs fixing..
The cleaner they use is really strong. I got a terrible migrane from it (I asked they not to clean my room the next three days and had no further issues). Marriott is supposed to be hypoallergenic, but I am starting to wonder if this is slipping..

The picky..
Breakfast was EXACTLY the same for four days straight which is unusual and boring (no bacon..ugh..I have a kid who only eats bacon). We got two shampoos instead of any conditioner. We had to really beg to get a King room even though I had the email from my conference organizer promising kings. The bill didn't seem correct until I went to the desk, but they fixed it immediately. The breakfast room was small for the hotel size.

The door to our room didn't autolock at times, so check your door. And some of the card readers don't read at times.

Oh, and the internet was slow and down sporadically.

And the pool was out of service for two out of four days (but they did hunt us down to tell us it was fixed)

The shower curtain was too short often causing a flooded bathroom.

$5 for parking seems petty.

Bottomline..
If I had a conference at odu I would stay there again, but, if not, I would go elsewhere.. and might even if I had odu conference because of the cleaning fluid smell in the rooms (I am very sensitive though bc of allergies, no one else seemed bothered by it).

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about SpringHill Suites Norfolk Old Dominion University

Address: 4500 Hampton Boulevard, Norfolk, VA 23508
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Norfolk Old Dominion University 3*
Official Description (provided by the hotel):
SpringHill Suites at Old Dominion University. ... more   less 
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Also Known As:
Springhill Suites Norfolk Old Dominion University Hotel Norfolk

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