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“Great hotel - great location” 4 of 5 stars
Review of SpringHill Suites Norfolk Old Dominion University

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SpringHill Suites Norfolk Old Dominion University
3.0 of 5 Hotel   |   4500 Hampton Boulevard, Norfolk, VA 23508   |  
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Ranked #15 of 39 Hotels in Norfolk
Baldwin, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great hotel - great location”
4 of 5 stars Reviewed May 9, 2013

We arrived earlier than anticipated after a 5 hour drive and fully expected to have to wait for a while until check in time. Fortunately, our room was ready and we checked in early. We were attending an event on the ODU campus which was right across the street, parking was very inexpensive and the garage was adjacent to the hotel. The place was spotless and the front desk staff was very friendly. The breakfast buffet the next morning was fantastic! The only problem we encountered was the use of the room key card in the elevator. You needed the card to access any of the upper floors (great security feature), however sometimes one key worked, the other didn't, sometime neither worked. We rode upstairs with other guests who had similar problems. Other than that minor detail - great stay!!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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96 reviews from our community

Traveler rating
    29
    31
    31
    4
    1
See reviews for
46
12
4
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Chesapeake, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 23, 2013

Bottom line up front, “A Great Hotel”. Very new and clean rooms and the common areas are well maintained. The front side of the hotel - where I was offered nice views of Old Dominion University, but up until about 9:00 P.M. it’s very noisy. I’m a city boy by nature so it didn’t bother me, but for people that want quite, you should ask for a room facing away from Hampton BLVD. The check in process was very simple, and parking was $5.25 per day, which is worth to park in the very well lit garage. I would certainly book this hotel again and suggest other do as well. Close to Naval Station Norfolk, and downtown Norfolk, and the Ghent section of the city.

Room Tip: Be ok with street & city noise during the day, this hotel is right off a major roadway.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 7, 2013

Very clean throughout the property. Pleasant staff who were eager to please. The suites with double bed are a little tight but roomy enough for sleeping, The sitting area was comfortable enough to relax and visit with friends. Very nice continental breakfast. Breakfast area was very busy between 9:30 and 10;00 am , go down early if you want quiet.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bensalem
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 26, 2013

Customer service problems from check-in thru check-out. I was never sent the confirmation e-mail as promised, but wrote the number down. After standing at the desk for ten minutes, my reservation was only found under my rewards number. At 6:15 AM the next morning, I was woken up with an automated wake-up call from the hotel, one I never asked for. I complained to the manager, who didn't care. I'm spending good money to stay and expect a good nights sleep, not to be woken up 2 1/2 hours earlier then I needed, to do what? Watch the sun come up?. All I got was "Oh well, I guess it was from the person that was in your room before you". Upon arriving home, I have checked my credit card on line and see that I was charged higher then I should be and have spent hours on the phone with this company trying to get it resolved. I wish I stayed some where else, not at a Marriott chain nor this hotel in particular. If looking for a hotel in the area?, stay along the waterfront. The hotels are plentiful and cheaper.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Downingtown, Pennsylvania
Top Contributor
103 reviews 103 reviews
26 hotel reviews
Reviews in 53 cities Reviews in 53 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 17, 2013 via mobile

The place is clean, staff is exceptionally friendly. Great location for ODU baseball games. Queen sized beds could be more comfortable.
Stay in room away from Hampton Blvd but not against stairwell, can hear door banging every time someone goes through it.
We plan to stay here again.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 16, 2012 via mobile

Friendly staff and well maintained rooms but nothing special at this property. Stay knowing that the proximity to ODU can't be beat. We stayed for one night after a graduation and found the rooms to be fine, with a comfortable bed. There were a few relatively minor downsides: the shower had very little water pressure, the heating / cooling unit was loud and inconsistent, and you could easily hear any and every noise in the hallway. With that said, it's completely acceptable for a couple nights. Staff at check-in were friendly and very helpful in making sure we received a feather-free room due to allergies. Parking is $5 per day.

Stayed December 2012, traveled with family
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Norfolk, Virginia
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 26, 2012

visit for just a lil-me time before I go off to FedEx field...it was just a very plain room nothing wow me at all,it must be one of the older hotels because the room was not up to date as the other springhills i have stayed at,& smaller.breakfast area to prepare your food was very small but they had plenty of food what I had was very tasty.the only trouble I had was the pool area was very cold as well as the pool! hot tub was prefect just hated to get out.and a plus to your employees even the cowboy fan.....

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Norfolk Old Dominion University

Address: 4500 Hampton Boulevard, Norfolk, VA 23508
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 39 Hotels in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Norfolk Old Dominion University 3*
Number of rooms: 114
Official Description (provided by the hotel):
SpringHill Suites at Old Dominion University. ... more   less 
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Also Known As:
Springhill Suites Norfolk Old Dominion University Hotel Norfolk

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