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“Off putting smell” 4 of 5 stars
Review of Hampton Inn & Suites Norfolk-Airport

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Hampton Inn & Suites Norfolk-Airport
2.5 of 5 Hotel   |   1511 USAA Drive, Norfolk, VA 23502   |  
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Ranked #3 of 39 Hotels in Norfolk
GreenLeadersBronze level
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Off putting smell”
4 of 5 stars Reviewed August 5, 2014

The staff was nice, breakfast was good, everything looked clean, but in the lobby and our room there was a very, very strong scent. Like a mixture of baby powder and men's color. Not necessarily bad, just overwhelming. We figured it's a cleaning agent of sorts, or air freshener.

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review, September 5, 2014
The odor was a cleaning agent that is scented it can be strong after recent use but quickly dissipates. I do want to thank for noticing our staff our wonderful team and hotel. We do do our best at all time and will talk to our housekeeping department about the cleaner. We do work hard to make sure our rooms are clean and a pleasant experience so your feedback is welcome d and appreciated.
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189 reviews from our community

Traveler rating
    91
    63
    22
    5
    8
See reviews for
59
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Black Mountain, North Carolina
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 3, 2014

We loved our room, #209, a suite-like room. The place was quiet, clean, updated and conveniently located for our families that live in Virginia Beach and Norfolk. We actually liked the smaller Hampton Inn better than the next door Doubletree.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review, September 5, 2014
Thank you for your kind and thoughtful comments.... We are a smaller hotel which is part of our charm and quality. We are very proud of our big sister next store but love to be able to offer a quieter and slower pace for people to enjoy and relax. I am happy you found us to be that option for you and hope you will continue to come see us when you’re in the area.
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Alexandria, Virginia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 31, 2014

Only stayed here one night while doing some work at the Naval base, but enjoyed my stay very much. Typical amenities and style of a new Hampton Inn -- internet, large comfy bed, quality morning breakfast. Plenty of parking and only a few miles from the base. I would stay here again.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review, August 15, 2014
You said it all. It's what make us a standout and the Hampton Brand so popular with so many loyal customers. It is so good your now part of the Hamptonality. All kidding aside Hampton Brand Hotels part of the Hilton family hotels have a great tradition of innovation comfort and hospitality that make us a sure thing. Thank you and remember "We love having you here".
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Elizabeth City, North Carolina
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 29, 2014

We spent last weekend at the Hampton Inn for my husband's Annual Family gathering. A block of rooms were reserved and were ready as promised. Check-in was easy and quick. When we arrived in our room , I noticed there was a BIG black mark on the bathtub. (That was not good) Before I could alert the manager, the housekeeper that was passing my room heard me, came to my room, washed the bathtub on her hands and knees to ensure it was clean to my specifications. I was extremely thankful that management gives their employees the latitude to go above and beyond the call of duty to satisfy their customers. I advised the front desk that my husband required additional pillows because he was recovering from hip replacement surgery. They rushed additional pillows up to our room IMMEDIATELY. Our Hampton experience was extremely pleasant. Not only was the bed comfortable and clean but the hotel was quiet even though there were at lease 2 other family reunion families registered there. Although the Wi-Fi was free, it was not reliable at all. It took us almost 30 minutes to get on line and every 15-20 minutes it would go off.

Room Tip: Be sure to ask for room on the 1st floor next to the south entrance, It was extremely quiet on our w...
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review, August 15, 2014
We have such a great team here they make my job so easy. We encourage our team to be the solution if they can immediately and be proactive like the circumstance you mentioned. I am so happy you enjoyed your stay and had some quality time with your family. I tell the team here be proud of where you work and treat people like they are family. I know I appreciate on travel and I know you did, I hope we will see you soon..
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new jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 28, 2014

Pros:
This location is very convenient from I-64 (1 mile from exit). The desk staff and rest of hotel crew were awesome. We enjoyed the pool but were disappointed to see there was no hot tub. Rooms were very clean and comfortable.
Cons:
Breakfast was not the usual Hampton offering and quality. Also, make sure your room is not facing the road...quite busy.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review, August 15, 2014
Awesome !!! It’s great that you enjoyed yourself here with us and you had such nice things to say, We hope you can come see us again and we are making changes to improve the breakfast for everyone. Have a wonderful Summer.
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1 review
5 of 5 stars Reviewed July 21, 2014

Staff was so helpful with dinner and sight seeing recommendations. The complimentary breakfast was very good. There was so many choices. The room accommodations were clean, smelled clean and very comfortable.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review, August 15, 2014
Thank you so much !!! Your comments mean so much to me and the team here it is our energizer. We work hard here and to be validated by the customers we work so hard to provide the best stay we can means so much to us. I want to thank you and resolve to give everyone the experience you had with us. Thank you again!!!
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McKinleyville, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 18, 2014

Quiet and comfortable bed, but nothing special and could not turn off the air conditioning, not worth price we paid (close to $200) for one night. Need to lower the price or up their game. Close to Norfolk airport is a plus. Probably won't stay there again. Not up to Hilton standards. Price should be closer to $100 per night for this type of hotel. Can do better than this. Many other options available. Do your research. Would not recommend to a friend.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this review, August 15, 2014
I am sorry you did not feel you received you best value for your dollar. Our Hotel is comparable to all the hotels with similar amenities in the area. We are ranked here as the number 5 hotel out of 39. We do our best to bring you the quality and value you deserve and will work even harder to become the value and service leader in the Norfolk area.
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Additional Information about Hampton Inn & Suites Norfolk-Airport

Address: 1511 USAA Drive, Norfolk, VA 23502
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Norfolk
#1 Family Hotel in Norfolk
#4 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Norfolk-Airport 2.5*
Number of rooms: 88
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Also Known As:
Hampton Inn And Suites Norfolk-Airport
Hampton Inn & Suites Norfolk-Airport Hotel Norfolk
Hampton Inn Norfolk
Norfolk Hampton Inn

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