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“Nice location - not close to eateries” 4 of 5 stars
Review of Hampton Inn & Suites Norfolk-Airport

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Hampton Inn & Suites Norfolk-Airport
2.5 of 5 Hotel   |   1511 USAA Drive, Norfolk, VA 23502   |  
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Ranked #3 of 39 Hotels in Norfolk
GreenLeadersBronze level
Watkins Glen, New York
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
59 helpful votes 59 helpful votes
“Nice location - not close to eateries”
4 of 5 stars Reviewed October 27, 2013

Staff were friendly enough for sure. Rooms and food in the morning was good as well. Typical Hampton Inn - which is just fine. We were directed where to eat at the Hilton (I think that is right) where service was tremendously slow. We stayed here pre-cruise and this is definitely not a town that runs on cruise traffic - no one knew how much a cab was to the cruise port or if there were any alternate ways to the cruise port. It was ok - we finally found out - roughly $25 from the hotel to cruise port and $27 from cruise port back to the airport.

Again, things typical Hampton - which is not bad at all - that is why we choose them - but nothing over the top special either. Not really close to anything - shops, restaurants or convenience stores - so if these things are important - I would select a different hotel location. If you need clean, comfy place to stay with free breakfast - this is for you.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, November 4, 2013
I am sorry we seem to have disappointed you and for that I am truly sorry. We do get some cruise passengers but as you deducted not a lot of traffic in that area. We will work on getting more information so we are better prepared for cruise passengers who may be staying with us. Our location is very convenient for most locations but without a vehicle it can be a little difficult on foot because of the traffic in the area. I do not recommend it because of the limited sidewalks and fast moving traffic. Next time inquire about our shuttle. Again sorry we did not make your stay the best but we will work to correct the shortcomings you mentioned.
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189 reviews from our community

Traveler rating
    91
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    22
    5
    8
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59
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Akron, United States
1 review
5 of 5 stars Reviewed October 16, 2013

This Hampton is a really nice hotel. Great service and great rooms. The front desk team was awesome and very helpful. The breakfast and lobby area's are very nice too. Would definitely stay there again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 26, 2013
Thank you so much I hope your trip home was uneventful. I know you such a long drive ahead of you. It was such a pleasure having you and your family here with us. I am glad were able to provide such great service, I am glad you mentioned the front desk team here they work so hard to make sure everyone has everything they need and their expectations are meet and exceeded. I hope your well and we see you gain!!!
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Roswell, Georgia
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 15, 2013

I am a Hampton Rewards member and usually try to book a Hilton hotel when traveling. This Hampton was very comfortable and very convenient. The rooms are usually consistent. Comfortable beds, big bathroom, and very clean. There is always breakfast service from 6am to 10am for family travelers and or business. This is something that I appreciate because of its convenience. There is always some type of eggs, protein, waffle, cereal, oatmeal, etc. The Hampton also provides a daily paper which is another nice detail. This Hampton was quiet and very accommodating. I recommend it when in Norfolk.

Room Tip: There is an internal pool so I would not reccomend staying near it if possible. One side of the hot...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 26, 2013
Thank you so much for your kind thoughts and for staying with us. We truly appreciate your comments it helps stay on track to meet and exceed our guests expectations. We pride ourselves on making a commitment to our guests to give them the best we can at all times. The Hampton brand is truly a sure bet when you travel with family or on business and we take a tremendous amount of pride in the brand and our hotel. I will pass your thoughts on to our team here and I hope we see you soon.
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Key West, FL
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 11, 2013

The staff here was really great...very accommodating and helpful. The breakfast was pretty routine and didn't experience much "interaction" from host/ess like I have at other locations. I must also say that it was one of the "plainer" locations in terms of the exterior and landscaping...and was surprised that as focused on the customer INSIDE, how unkempt the exterior was. The exterior could use a good power washing to remove dirt and numerous spider webs, but most annoying was the partial bag of mulch shoved in the corner just to the right of the entry way....oh and the traffic cone there as well....not big items, but many do judge a book by its cover!

Room Tip: even numbered rooms are on the "busy" street side...I'd suggest and odd numbered room
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 13, 2013
Thank you for taking the time to make comments on our hotel. We take these reviews very seriously and we are working on the items you mentioned. Thank you for mentioning our customer service which is our “WOW” factor here at the Hampton Inn and Suites Norfolk airport. The traffic cones are used by the Norfolk police to control traffic and we will work to see with them if we can find a more discreet location for them. Our sincere thanks for your comments to help us become the best we can be, I hope we will see you soon.
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North Port, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 8, 2013

Attending a wedding at the Botanical Gardens, this hotel was extremely convenient. Breakfast item selection was better than many other Hampton's we have visited. Only problem is internet service - if you are on the perimeter of the hotel it is so weak as to be nonfunctional.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 13, 2013
Congratulations!!! I hope the wedding was beautiful the Botanical is a lovely location and we are less than 5 minutes from it, so we do get quite a few wedding parties here. Thank you for making us your choice for such a special occasion. We will investigate the internet issue and see what we can do with our technical provider to resolve those issues. Thank you so much and again congrats on your blessed event.
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A TripAdvisor Member
5 of 5 stars Reviewed October 6, 2013

Very nice hotel in open pretty area just off the highway. Clean and efficient. Felt safe as a single female traveler. Good variety of fresh food for breakfast. Delicious complimentary cookies at check-in. Friendly staff.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 13, 2013
Thank you so much. We are so pleased you had a nice visit with us and we were able to give you a wonderful and safe experience. Hampton hotels are built and all the amenities you mentioned and more. We try to make people feel at home in a clean comfortable room with the best appointments. The real key to our success is the people here giving their best and taking pride in our wonderful hotel. Thanks, we are here and waiting for your next visit see you soon.
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Upper Marlboro, United States
1 review
5 of 5 stars Reviewed October 4, 2013

Excellent hotel. Quiet, relaxing and clean. We could not have been more satisfied. I would rate it as high as some five star luxury hotels. We will recommend this hotel to friends and family and will definitely be coming back again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 13, 2013
Fantastic!!! We are so grateful for you and your family staying with us, and to take the time to share your experience with everyone here at TripAdvisor is such a bonus for us. I am so happy that we were able to give you such a great experience and give you the quality and service you deserve. We will continue to provide the best experience to our guests now and in the future. Thank you and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Norfolk-Airport

Address: 1511 USAA Drive, Norfolk, VA 23502
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Norfolk
#1 Family Hotel in Norfolk
#4 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Norfolk-Airport 2.5*
Number of rooms: 88
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Also Known As:
Hampton Inn And Suites Norfolk-Airport
Hampton Inn & Suites Norfolk-Airport Hotel Norfolk
Hampton Inn Norfolk
Norfolk Hampton Inn

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