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“3.5 stars for noisy rooms” 4 of 5 stars
Review of Hampton Inn & Suites Norfolk-Airport

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Hampton Inn & Suites Norfolk-Airport
2.5 of 5 Hotel   |   1511 USAA Drive, Norfolk, VA 23502   |  
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Ranked #3 of 39 Hotels in Norfolk
GreenLeadersBronze level
Marlyland, USA
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“3.5 stars for noisy rooms”
4 of 5 stars Reviewed December 1, 2012

Convenient to I64 and airport. Rude night check in clerk, but all other staff I met were very friendly. Even numbered rooms face a very busy street. I'm not a light sleeper, and it still woke me up several times and morning traffic was busy and fast even on saturday morning. Try to get an odd numbered room if this is a concern.

Room Tip: Odd numbered rooms should be quieter.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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189 reviews from our community

Traveler rating
    91
    63
    22
    5
    8
See reviews for
59
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72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • Japanese first
  • Spanish first
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English first
Cleveland
Top Contributor
51 reviews 51 reviews
47 hotel reviews
Reviews in 31 cities Reviews in 31 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed November 22, 2012

This really is somewhere between 3 and 4 "Circle" hotel. But this Hampton Inn does enough of the little stuff right to warrant a Very Good rating.
The bedding is very nice, and a placard says that the duvet covers and sheets are washed before every stay, which - I admit - I appreciated: I sometimes wonder about that. The mattress was very comfortable, and the room was...roomy. Everything was clean.
The staff was very friendly, especially the woman tending the morning breakfast bar, which is included for free. The breakfast was better than the usual free breakfasts I have had at other places. Check in was fast and efficient on Thanksgiving Eve. The shuttle from the airport was quick. Internet was complimentary.
Two things to nit-pick: First, the room was definitely on the older side. There was a gouge in the wall, and the ugly gold wallpaper in the bathroom showed its age. In addition, the king bed FACED the window, so you have to really work to shut the drapes to keep the bright VA morning sunshine out of your eyes.
Overall, I was satisfied. My aunt used her Hilton points to book me this room for $56, which is a very good deal.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chelsea, MI
1 review
4 of 5 stars Reviewed November 19, 2012

We always sleep well at Hampton Inns and appreciate the size of the bedroom and bathroom.

We always enjoy the complimentary breakfast as well - but this time it fell short of the usual quality. I think that the staff working in the breakfast area was not really focused on keeping it stocked and picked up. They had friends eating in the area and weren't really being professional about attending to their job. The oatmeal bins were low or out. One of the coffee pots was empty. The coffee trash was overflowing.

The other Norfolk Hampton Inn also had staff that seemed to act like it was their personal hangout rather than attending to their job duties. There were friends of staff hanging out in the lobby and on the computer.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Charleston, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2012

I alway try to stay here when doing business. The location is perfect, close to the airport and the main freeways, makes it easy to get around quickly. The staff has always been professional and the breakfast is excellent. The rooms are clean and the internet service is alway working and stable. I would recommend this to anyone doing business.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Monaca, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 22, 2012

Everyone was very friendly and helpful from the front desk to the housekeeping staff. Would definitely stay again if in the area. Room was very clean and comfortable. We were attending the Norfolk Admirals hockey games downtown at the Scope - everything was easily accessible from this location.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sioux Falls, South Dakota
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 15, 2012

This hotel was comfortable, clean and friendly. Everything seemed very new and in good repair. We would have liked to stay longer than just overnight. Good breakfast assortment with the breakfast area being large....not an afterthought without room to move. Could have slept in and enjoyed the area a bit longer but we were headed to the beach!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Richmond, Virginia
1 review
4 of 5 stars Reviewed October 2, 2012

This Hampton Inn was quiet, clean, and pleasant. The employees were attentive.

This Hampton Inn is located in an attractively landscaped office park. The quiet streets and sidewalks provided a very pleasant setting for my daily walk. The office park’s neighborhood appeared to be very safe, and the adjacent Norfolk police station added extra assurance. Dining is available at the Max and Erma’s restaurant in the adjacent Hilton Inn, as well as the dining room of Holiday Inn next door to that. Access to downtown Norfolk, about 8 miles away, is easy via expressway or local streets.

My complaints: (1) The bottom of the bath tub was higher than the floor, requiring me to step up when entering the tub/shower, and step down when leaving the tub/shower. I view this as a hazard. However, a sturdy grab rail was installed in the shower. (2) The beds in my room weren’t as terribly soft as some hotels but, still my bed gave me a bit of a sore back. I am used to a very firm mattress at home. (3) The omelets at breakfast contained green and red peppers. Plain omelets should have also been available for those who, like me, don’t like peppers. Otherwise, the breakfast was excellent. (4) I arrived on the last day of the month (and on a Sunday night) and the HBO guide in my room had already been replaced with that of the next month. I checked at the front desk and no current HBO guide was available.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Norfolk-Airport

Address: 1511 USAA Drive, Norfolk, VA 23502
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Norfolk
#1 Family Hotel in Norfolk
#4 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Norfolk-Airport 2.5*
Number of rooms: 88
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Also Known As:
Hampton Inn And Suites Norfolk-Airport
Hampton Inn & Suites Norfolk-Airport Hotel Norfolk
Hampton Inn Norfolk
Norfolk Hampton Inn

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