this hotel has to be the worst establishment that i have ever in my life rested my head in. First of all the staff is very unprofessional, management more so than front desk. The desk clerks seemed as if it was a burden to assist me each time i approached the desk, from check in to check out and every time in between. The lobby was poorly maintained, the elevator was down the first 3 days of my 7 night stay. It started working again for 2 days, then went back out for the remaining 2 days. The room was standard for the most part until we went to turn back the sheets and there was seemed to be a dry yellowish stain on the flat sheet. Asked the front desk if they had any new sheets and she that she had some in the dryer and that i needed to bring my dirty sheets down. NO PROBLEM... 4 hours later still no sheets. Long story short, i finally received my sheets from the NIGHT ATTENDANT at almost midnight.
Notified management the next morning of the situation (Tequila was her name i believe) she nonchalantly apologized for my inconvenience and assured me that new linen would be prepared for my room.
Later that night we had just come in from a family outing and walked into the room turned on the lights and 3 roaches went scattering.
Needed new towels and once again it took forever to finally receive them. ...Horrible week!
- Official Description (provided by the hotel):
- Savannah Suites Extended Stay Hotel in Norfolk is conveniently located at the intersection of Military Highway and Lowery Road less than 1.5 mile I–64 and 1 mile from I-264.Our hotel is furnished with Full Kitchens, a Fitness Room, a 24 Hour Guest Laundry Room, Free High Speed Internet and many other amenities. ... more less
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