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“Great Business Stop” 5 of 5 stars
Review of Residence Inn Norfolk Airport

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Residence Inn Norfolk Airport
3.0 of 5 Hotel   |   1590 North Military Highway, Norfolk, VA 23502   |  
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Ranked #1 of 39 Hotels in Norfolk
Certificate of Excellence
Washington DC, District of Columbia
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
“Great Business Stop”
5 of 5 stars Reviewed March 7, 2013

Hotel staff was very friendly and helpful. Decent fitness center. Room was clean and comforatable with free wifi. Good free breakfast. Hotel exit not so friendly - requires you to drive down the road half a mile an u-turn to return to downtown area.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review, March 11, 2013
Dear Rick D:

Thank you very much for posting a review about the Residence Inn Norfolk Airport! We are pleased you received friendly and helpful service during your stay with us. I have printed off your comments and will read them in our morning meeting and post them so everyone on staff can be aware of what great comments you have shared.

We hope the next time you are in our area, you chose to come home to the Residence Inn Norfolk Airport!

at your service,

Christi Moran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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227 reviews from our community

Traveler rating
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    14
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Any
English first
Culpeper, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2013

Loved this hotel - great location and very comfortable! Denzel at the front desk was wonderful and helped us with some special requests! We will definitely stay again! Plenty of room for everyone to relax

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review, March 7, 2013
Dear Terri W:

Thank you very much for taking the time to write such a wonderful review for the Residence Inn Norfolk Airport. I have taken the time to share your comments with our entire staff. It is very impressive that you mentioned one of our associates by name. I am pleased that Denzel's service inspired you. He is an amazing asset to our team. Besides the wonderful praise from your review, he will be receiving lunch on me!

Thank you very much for your business. We hope the next you are in our area, you choose to come back home to the Residence Inn Norfolk Airport!

At your service,

Christi Moran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
56 reviews 56 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 19, 2013

While visiting Norfolk, we usually book at the nearby Hilton hotel. Due to bad reviews and their forfeiture of my rewards points, I decided that we will no longer book at any Hilton hotel anymore. So we decided to change and came across this hotel online. The positive reviews and my experience with Marriott made me decide to give this chain a try. We were not mistaken. The hotel was nice-the lobby and the reception was very cordial, the room we were assigned to was spacious and well kept. Except for the bed,which was smaller and a bit stiff, everything else was really good. It was a great place to stay and would highly recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review, February 21, 2013
Dear JOGLEN10:

Your willingness to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would love the opportunity again to provide you the level of service you deserve from the Residence Inn Norfolk Airport and Marriott Hotels.

On top of the great service, we are improving our product for you, our valued guest!

We are very excited with all of the fresh new furnishings, carpet, and concepts that we are currently putting in place. Please do not hesitate to contact me directly when you find yourself back in our area, and I would love to make your next reservation!

Thank you very much for your business and your review!

at your service,

Christi Moran
General Manager
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Kitty Hawk
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 11, 2013

The most quiet hotel we've been to. I've tried the other hotels in the area as we usually overnight before our early flights out the next morning. One was too hot, one was too loud, This one was just right! Very quiet, very clean with an A/C that responded to your adjustments. It had a mini kitchen that we didn't use but could see where others, who stay longer, would enjoy it. Only downside was the complimentary breakfast doesn't open until around 7am; way after we were gone. The night manager did offer me a banana, though :)

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review, February 12, 2013
Dear Belizeinit:

Thank you very much for the wonderful review you posted for the Residence Inn Norfolk Airport! Your willingness to share your experience is genuinely appreciated. On top of the quiet surroundings and the responsive AC, we are in the heart of our renovations to improve the product to keep up with our great service! We would love you to come and experience our new look! Please do not hesitate to contact me when it comes to to secure your next reservation. It would be my pleasure to assist! This way, we can also set aside something tasty in your refridgerator for breakfast for your early flight!

Thank you for your loyalty to the Residence Inn Norfolk Airport,

Christi Moran
General Manager
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Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2013

I travel for my job and have stayed at many hotel chains this is one of the best.The staff has gone out off there way to make sure my stay is good and i have every thing that i need. I would highly recommend this hotel to all business travelers. Nice work station with wired connection as well as WI-FI

Room Tip: The staff has always helped pick the perfect room for me.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi M, Manager at Residence Inn Norfolk Airport, responded to this review, February 5, 2013
Dear dale8dawn:

Thank you very much for taking the time to review our hotel! We appreciate your wonderful comments regarding our customer service and internet service available to our guests to allow them to stay connected during their stay with us.

On top of the great services, we are improving our product!

We are excited to pass on to our travelers that we have started renovations!

Guest rooms to include; new carpet, new paint, new wallpaper, new furniture, new artwork, new lighting solutions, and new bedding package!

Our lobby, dining area, fitness center, and all public spaces will receive the following; new carpet, new wallpaper, new furniture, new dining room concept and furniture, and new fitness center equipment!

We hope that the next time you are in our area, you choose to come back home to the Residence Inn Norfolk Airport!

Thank you very much for your business and loyalty,

Christi Moran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Etters, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 2, 2013

After 2 days at the La Quinta DOG KENNEL down the street our 5 day road trip was saved by the staff at this wonderful place.EXCELLENT hotel,staff and amenities.If your in Norfolk this is the place !!!!!

Room Tip: Stay off the airport side !!!
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi M, Manager at Residence Inn Norfolk Airport, responded to this review, February 5, 2013
Dear Trader-Scott:

We are very excited we could be your LIFE-SAVER! We are pleased that you enjoyed the service and amenities that we have to offer at our hotel. I greatly appreciate your business and the time you took out of your day to review our hotel so that other travelers can see what our guests say about their experience with us!

Next time you are in our area, please do not hesitate to contact me directly and I will personally take care of your next reservation.

Sincerely,

Christi Moran
General Manager
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Baltimore, Maryland
Top Contributor
72 reviews 72 reviews
72 hotel reviews
304 helpful votes 304 helpful votes
3 of 5 stars Reviewed November 9, 2012 via mobile

Standard, functional Residence Inn (RI) set in lovely corporate/ office park off North Military Highway. Good/ adequate 5-story RI (130 suites) -- not high-end, not low-end -- right in middle.


1-Bedroom Suite (Queen Bed)
-----------------------
• Roomy for 1, comfortable for 2, cozy for 3.

• Aging/ wearing furnishings & décor, but comfortable/ functional. Also, older TVs (if remembering correctly) -- not LCDs.

• Separate kitchenette table & desk for working. Free internet/ WiFi.

• Occasionally, faintly heard a plane from nearby airport -- non-issue from my room, which was not facing airport. (Request quieter area of hotel if noise is concern.)


Niceties
-----------
• Business Center room to sit comfortably at computers (2) & printer to print documents & boarding passes.

• Exercise room with older working equipment. Also, guest laundry. (Can exercise between wash/ dry cycles.)

• Free on-site self-parking.

• Not side-walk friendly area, but you can safely stroll after dinner/ work in nearby pleasant corporate/ office park.

• Convenient access to many work sites/ roadways I-64 (Hampton Roads Beltway), I-264 (Norfolk Virginia Beach Expy).


Economical Meals
-------------------------
• Standard (free) RI hot & cold breakfast (scrambled eggs, meats, cereals, breads, yoghurts...) & evening meals. (Chefs/ cooks make exceptionally flavourful breakfast potatoes.) 

• Always hope for additional healthy options such as: plain Greek yoghurt, whole grain breads, variety of in-season fruits, etc. Always hope for & appreciate more food *rotation* & *variety* such as: breakfast wraps, egg sandwiches on whole grain English muffins, sausage hash, etc. -- particularly if you're a repeat or long-stay visitor.

• Evening meals (3 nights) are tastier than many other RIs. (Skilled cooks --- with same ingredients as other RIs -- make surprisingly flavourful meals: strips of seasoned meat with onions/ veg.) Always appreciate salads, too. If your routine, daily sustenance is hotel food, you’ll appreciate chef's efforts.)

• If you’ve time/ inclination, food shop & prepare your own meals in furnished kitchenette. A 5- to 10-minute drive away (each approx. 2 miles (3.2 km) on N. Military Highway) is WalMart & Target for groceries.

• If not on tight budget (or time-constraints), many eateries in downtown Norfolk (approx. 15-20 min. drive). (Downtown/ waterfront (ships) interesting areas to explore on foot, as well -- especially in nice weather.)


Approximate Drive Times -- Depending on Traffic
----------------------------------
• 20 min. (7 mi./ 11 km) to Downtown Norfolk & Waterfront.

• 30 min. (17 mi./ 27 km) to Virginia Beach.

• 10 min. (2 mi./ 3.2 km) to Norfolk International Airport (ORF). (Call RI for *free* Airport Shuttle.)

• 45 min. (28 mi./ 45 km) to Newport News/ Williamsburg International Airport (PHF). (No free RI shuttle to/ from PHF.)

(Depending where you're going & time of day, Norfolk traffic can be painful. Map out your commute before booking hotel to ensure you've a reasonable commute. Allow yourself extra travel time initially until you become familiar with route & traffic patterns/ congestion. GPS helps if you get stuck in traffic & need an alternative route pronto.)

Functional RI for short- or long-stay whether traveling with family, as a couple, or alone on business.

(Not to be confused with Residence Inn Norfolk *Downtown*, a modern, upscale RI that charges $18 parking & has restaurants within walking distance.)

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi M, General Manager at Residence Inn Norfolk Airport, responded to this review, December 7, 2012
Dear gnomemoss,

Thank you very much for taking the time to write such a detailed review of our hotel. We especially appreciate the comment where you stated our evening meals are tastier than other Residence Inn's! We take great pride in all of the services we offer and we are glad you enjoyed it! It was my pleasure to share your comments with our team members in our daily huddle.

You will be very excited to know that we have already begun our reonvations! We will be updated with the modern upscale furnishings that Marriott hotels are known for. When it is all said and done we will be offering all new products of the following:
mattresses desk chairs pull out sofa-beds lighting packages art work
wallpaper and carpeting throughout the building including guest rooms
Updated fitness center with addition of elliptical machines and free weights
New lobby and dining concepts

We thank you very much for your business. We hope that the next time you find yourself in our area you choose to come back home to the Residence Inn Norfolk Airport.

at your service,

Christi Moran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Norfolk Airport

Address: 1590 North Military Highway, Norfolk, VA 23502
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Norfolk
#2 Family Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Airport 3*
Number of rooms: 130
Official Description (provided by the hotel):
Residence Inn, an extended stay hotel that is pet friendly and provides complimentary airport shuttle to and from the Norfolk International Airport (ORF). We have weekly social receptions to mingle with other guests or have a leisurely one on one basketball game on our court. We are only a few miles from the Virginia Beach Oceanfront family friendly activities, Farm Bureau Amphitheater, and downtown Norfolk's corporate district. Spacious suites with fully equipped kitchenettes and separate bedrooms. ... more   less 
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Also Known As:
Residence Inn Norfolk Airport Hotel Norfolk
Norfolk Residence Inn

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