After traveling for nearly 3 weeks for work it was time to take a family break. The warm reception I received by the front desk staff was refreshing after a nearly 10 hour drive. I need to name two MVP's at the front desk, Cheryl and Tara made it happen for me despite my last minute request to be on the same floor as my children (the hotel was nearly at capacity). When we did get our room in this smoke free property it was clear that the persons who had recently stayed didn't adhere to this policy. I was really annoyed to say the least. Why do people do that? I don't think the $250.00 fine is worth it. The response once again from both Cheryl and Tara was professional and customer driven. I don't believe their response was because of my Platinum status but genuine care for guest.
My family and I had a great time, and the breakfast menu had variety in the two days we stayed. The dog friendly property didn't faze us either,no barking was heard.The rooms need to be updated, with the most recent look. The beds were great and my family was happy.I must admit the airplane were somewhat annoying in the early morning, but it is the Residence Norfolk Airport.