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“EXCELLENT PLACE TO STAY - BUT” 4 of 5 stars
Review of Residence Inn Norfolk Airport

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Residence Inn Norfolk Airport
3.0 of 5 Hotel   |   1590 North Military Highway, Norfolk, VA 23502   |  
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Ranked #1 of 39 Hotels in Norfolk
Bealeton, Virginia
Top Contributor
174 reviews 174 reviews
41 hotel reviews
Reviews in 62 cities Reviews in 62 cities
66 helpful votes 66 helpful votes
“EXCELLENT PLACE TO STAY - BUT”
4 of 5 stars Reviewed April 22, 2012

this is not my first stay here, it is always a pleasure. the rooms are excellent - air / heat work great and the rooms are all well stocked. the housekeeping staff is very attentive and friendly. breakfast is the same at all residence inns and coffee is available all night. My advice to you is do not stay on the fifth floor - they have very little water pressure... stayed in one room and moved only to find out that both had poor water pressure. talked to staff and it didn't change so i think they don't have any kind of pressure regulation like most hotels do that have more than four floors.

Room Tip: very close to airport but the noise didn't seem bad at all, they even have a shuttle to/from the...
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, April 28, 2012
Thank you for your continued business with Marriott Hotels but most especially with the Residence Inn Norfolk Airport. We do appreciate your comments and definitely want to know if we fail to meet your expectations. I apologize for the low water pressure you've experienced during your stay. I have asked my chief engineer to check our booster pump and ensure it is operating accordingly. I assure you that this is an isolated situation and we will correct immediately.

We hope that you will keep us in mind on your next visit to the Norfolk area.

At your service,

Louie Glenn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    135
    52
    12
    5
    3
See reviews for
74
23
6
71
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Any
English first
Arlington, Virginia
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 9, 2012

Stayed here recently while visiting a college. The lady at the front desk was friendly and efficient. We were comfortable. I was especially pleased with how quiet the breakfast area was in the morning. It was a relaxing way to start the day.

Stayed March 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, April 28, 2012
We thank you for your recent review of the Residence Inn by Marriott in Norfolk Airport. The comforts of our guests is our priority and we are glad we met your expectations by delivering the "Hospitality" every guests deserves.

Please keep us in mind in your future travels to the Norfolk area and make the Residence Inn by Marriott Norfolk Airport your "Home Away From Home."

At your service,

Louie Glenn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia SC
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 5, 2012

We used some points for a two night stay here. The staff were very friendly. The room was clean and comfortable. The breakfast was very good and the hotel seems to have a lot of nice amenities.

The only drawback is that it is an airport hotel and as such is close to the approach path of the airplanes. But the noise was not too bad and didn't keep me awake, even though I am a light sleeper.

Room Tip: Probably best to be on the side away from the airport.
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, April 28, 2012
We thank you for your recent review of the Residence Inn by Marriott in Norfolk Airport. The comforts of our guests is our priority and we are glad you enjoyed your stay. Unfortunately the noise from airplanes is difficult to overcome being an airport property, however, we do provide ear plugs at the front desk to help with the noise. I hope the airport noise does not keep you from staying with us in the future.

Please keep us in mind next time you are in the Norfolk area and make the Residence Inn by Marriott Norfolk Airport your "Home Away From Home."

Sincerely,

Louie Glenn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 1, 2012

Stayed here the week of March 5th. Staff was friendly, clean and quiet room on the 5th floor. Good breakfast and so so manager's reception on selected evenings. Took advantage of the free shuttle service for the 5:30 AM departure. Just let front desk know ahead of time and they'll put your name on a sign up sheet so they can coordinate shuttle schedule. Just need to call front desk 15 min before departure to get updated status. When I got down to the lobby at 5:30 AM there was even coffee and muffins ready in the dining area.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, April 28, 2012
Thank you for taking the time to give us a wonderful review. We are glad that you enjoyed your stay at the Residence Inn Norfolk Airport and the amenities we have to offer. It is such a great feeling to hear feedback from our guests knowing somehow we have provided you with the Residence Inn's way of "Home Away from Home" experience.

We hope that you will always keep us in mind on your future travels to the Norfolk area.

At your service,


Louie Glenn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobourg, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 28, 2012

The staff were great. Hotel was clean. It was a bit confusing to get to but really a good location. The really only issues were that the pool was on the cool side and you could hear the planes above.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, April 28, 2012
We thank you for your recent review of the Residence Inn by Marriott in Norfolk Airport. The comforts of our guests is our priority and we are glad you enjoyed your stay. Unfortunately the noise from airplanes is difficult to overcome being an airport property, however, we do provide ear plugs at the front desk to help with the noise. I hope the airport noise does not keep you from staying with us in the future.

Please keep us in mind next time you are in the Norfolk area and make the Residence Inn by Marriott Norfolk Airport your "Home Away From Home."

Sincerely,

Louie Marcelo-Glenn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 6, 2012

This hotel is excellent! We stayed three nights. By the second morning, the staff knew our names and the purpose for our visit. They kept asking us how things were going and if there was anything they could do to further accommodate us. They felt like friends rather than employees. Cheryl, the night manager, even joined us in karaoke when she wasn't busy. That was a real treat for us.

Breakfast was wonderful - not cold bagels, boiled eggs and dry cereal like some other hotels. I had a begian waffle one day and an omlette the next. The rooms are spacious, clean, comfortable, and modern. One of the previous travelers made mention of the plane noise but we never heard any of it. I guess it depends on what side of the building you are on. We never had to ask twice for anything. The hotel staff even rearranged the furniture for us to better accommodate our particular needs for the sitting room.

If I could add one suggestion, it would be to serve cookies at night. I no longer stay at the Hilton due to several bad experiences we have had, but that is one thing they have on you guys. Every night they would have a fresh batch of cookies in the lobby. There's nothing like a chocolate fix in the evening.

Thanks so much for all you do. Your staff is ABSOLUTELY to be commended for the way they handle travelers. You have a beautiful facility, and we will definitely visit you again.

Room Tip: Ask for ear plugs at the desk if you think the airplane traffic will bother you, but to be honest, w...
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, March 6, 2012
Thank you for taking the time to give us such a wonderful review. I could not have written a better description of our hotel especially on your compliment to the staff & the service they provided. Thank you so much for selecting the Residence Inn by Marriott Norfolk Airport and we do hope your travels bring you back to the Norfolk area. I will look into incorporating your "cookie" suggestion on the nights we do not have social event. It is our mission to give a "Home Away from Home" experience to each of our guests and you can count on us in delivering that experience in all of your stays with us. Delivering "service so memorable" makes our guests tell stories about us ... we hope your entire party/family had that memorable experience.

We hope that you will keep us in mind on your next visit to the Norfolk area.

At your service,

Louie Glenn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 3, 2012

If you're looking for a hotel with reasonable rates and with out having to pay for any amenities near the Norfolk Airport, look no further. Free internet, free parking, free hot breakfast, free 24 hour shuttle service, superb customer service, and a friendly atmosphere is what I consider any mid to upscale hotel should be for any traveler, business or leisure. Hilton hotels should take notes on how a hotel should be run and properly staffed. The staff went out of their way to ensure our stay was pleasurable, entertaining, and stress free. My family and I stayed here end of February to celebrate a surprise 50th birthday party for my Sister. I cannot thank the staff enough for all their help to ensure we had a great time. This hotel is clean and well appointed. The suites are nice as well. I will definately stay here again.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, March 14, 2012
Thank you for taking the time to give us a wonderful review. We are glad that you enjoyed your stay at the Residence Inn Norfolk Airport and the amenities we have to offer. It is such a great feeling to hear heartfelt comments from our guests knowing somehow we have provided you with the Residence Inn's way of "Home Away from Home" experience.

I have shared your comment to our entire staff to inspire them more in giving great customer service. We are all appreciative of your compliments and grateful for guests like you.

We hope that you will always keep us in mind on your future travels to the Norfolk area.

At your service,


Louie Glenn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Norfolk Airport

Address: 1590 North Military Highway, Norfolk, VA 23502
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Norfolk
#2 Family Hotel in Norfolk
#3 Best Value Hotel in Norfolk
#8 Romantic Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Airport 3*
Number of rooms: 130
Official Description (provided by the hotel):
Residence Inn, an extended stay hotel that is pet friendly and provides complimentary airport shuttle to and from the Norfolk International Airport (ORF). We have weekly social receptions to mingle with other guests or have a leisurely one on one basketball game on our court. We are only a few miles from the Virginia Beach Oceanfront family friendly activities, Farm Bureau Amphitheater, and downtown Norfolk's corporate district. Spacious suites with fully equipped kitchenettes and separate bedrooms. ... more   less 
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Also Known As:
Residence Inn Norfolk Airport Hotel Norfolk
Norfolk Residence Inn

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