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“Great, as usual.” 5 of 5 stars
Review of Quality Suites at Lake Wright

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Quality Suites at Lake Wright
3.0 of 5 Hotel   |   6280 Northhampton Blvd., Norfolk, VA 23502   |  
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Ranked #20 of 39 Hotels in Norfolk
Morganfield, Kentucky
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
“Great, as usual.”
5 of 5 stars Reviewed January 29, 2014

My son is stationed at Norfolk, and every time we visit we stay here. The service and accommodations are always top notch. It is convenient to the interstate and to various places of interest. This time, we had trouble entering the property due to road construction, but this problem will be gone when the road department finishes. Great food, and my granddaughters love the pool. I can't understand any reviews regarding this place. The worst that has ever happened to us was finding a sweater hanging in the closet when we checked in.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy C, General Manager at Quality Suites at Lake Wright, responded to this review, January 31, 2014
Thank you for your comments and most importantly thank you for your continued support and patronage. Experiences like yours are what we strive for. We are glad we succeeded. We look forward to seeing you again.
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96 reviews from our community

Traveler rating
    33
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    13
    5
    12
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39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Sunbury, Pennsylvania
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 13, 2013

We used this hotel as "home base" for sightseeing in Norfolk, Virginia Beach, & surrounding area--very busy with lot of traffic plus local coastal flooding but used GPS to get around town, lot to see especially @ waterfront, nice drive over to Lighthouse in Virginia Beach area. Hotel pet friendly but had to walk through large lobby every time our dog needed to go out, didn't find a side door on first floor as many pet friendly hotels have, hard to find hotel first time d/t detour through parking lot for all 3 days we stayed there. Hotel clean, had king-size bed, no smoking, best part was the hotel restaurant--very good meals & service even later evening & breakfast buffet the best! Young children running & shrieking through hall for awhile one night--wish parents were more responsible in these situations. Our dog was quiet, seemed comfortable, staff friendly, beautiful courtyard but that area was not pet friendly. We had good time despite the heavy traffic & lot of driving to get to local points of interest.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy C, General Manager at Quality Suites at Lake Wright, responded to this review, November 17, 2013
Thanks for staying with us and thank you for your comments. We strive to provide a quality experience for our guest and are pleased we made your visit was successful. The entry to the hotel is a little difficult now because of road construction but that will clear up soon. We thank you for visiting us and we hope to see you again soon.
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Harrison, Arkansas
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2013

I was very hesitant regarding my upcoming stay at this hotel after reading some of the very negative reviews. This place was absolutely wonderful!! The staff was great...especially Natasha at the front desk along with many of the housekeeping personel, from whom I didn't get names. It is NOT a new property. It does need a little updating. But as far as cleanliness, safety, comfort, food and all other aspects...it is an absolute gem! The beds are great, breakfast is amazing-- the rooms have seperate living areas, 2 tvs, mico and fridge. The pool is perfect for kids..shallow on both ends. (not heated) I was there for 8 nights and hated to leave. Book early and get a great deal. Perfect for any sensible adult. Great for families on a budget. Women traveling alone will feel safe---I know because I did.

Room Tip: They do have some smoking rooms, which is harder and harder to find.
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy C, General Manager at Quality Suites at Lake Wright, responded to this review, October 21, 2013
Thanks so much for your comments. This is what we work towards and we are glad to see that you noticed. We don't always meet our guests expectations but we try. We are so glad you enjoyed your stay with us and shared your thoughts. Hope to see you again.
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Herndon, VA
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 14, 2013

I have stayed at this hotel multiple times now as my son is a student at Virginia Wesleyan College just down the street from this convenient hotel. While I have not written a TripAdvisor review each time I stay, I have have written before.

In my opinion, my hotel room has been very clean each visit. This visit, however, I must comment on more than a few maintenance issues (and a couple of housekeeping ones) that needed tending to. One can hope but not expect any hotel to be 100% perfect in every aspect and these TripAdvisor reviews are written by people who, while hopefully writing accurate postings, the personal viewpoint of the writer does undoubtedly play in the review.

Items needing tending to in our second floor room area:
*Food vending machine on the 2nd floor did not want to take money at all; two $1 bills inserted; it asked for 'exact change'; pushed button for money return; it returned 8 quarters; inserted $1.25 in quarters; asked for exact change. WHAT??? Left without the chocolate I was craving and too tired to go down to the lobby to the well-stocked gift shop. I noticed the machine was stocked very well, leading me to believe no one else probably got anything from the machine before either.
*2 of 3 phones were not working in the room and phone in bathroom was hanging off the wall upon arrival; husband re-attached phone
*Closet door missing (I know there should be a closet door from previous visits)
*Bathroom fan ran extremely noisy for a couple of minutes each time it was turned on; quieted down after a few minutes but sounded very 'scarey'
*Stain on mini bed covering placed near foot of bed
*Sink faucet dripped and would not turn off
*Wallpaper by bathtub was peeling quite a bit
* Bedside clock was not set correctly
*DO NOT DISTURB sign was placed on the outside door when we went out to dinner; upon return 'someone' had put one clean washcloth on the door handle. Why? Did someone go into our room? Made me nervous.
*Only were given one bar of soap; all previous visits we were given 2 bars of soap so we had to take the sink soap to the shower (sink is located outside of the toilet/shower area within the room)
*Some signs of aging within the room: peeling veneer on furniture and the chair leg in the bedroom area was pretty wobbly.

A couple of the above comments are housekeeping issues, but most were maintenance issues. I do believe that probably the room is not checked by maintenance regularly. None of the above mentioned items were bothersome enough to us to request a new room. I did report about 6 of the above items in writing, including the room number, to the staff upon checkout. I waited to see if the staff would ask, 'How was everything?', and that was not done; it was then that I gave the clerk the list and she said she would pass it on to maintenance; I hope that was done!!!! I also believe that it would be helpful to any hotel that if a guest notices a problem, and it is not a major issue that would affect your stay, it would be kind to report it to the front desk so they can address the issue.

Other comments regarding this visit, totally 'my opinion' comments:
*The A/C system in the rooms are noisy, making it difficult for me to sleep when it kicks on.
*Bed was OK, but not super comfortable and pillows were a bit lumpy for me on this visit.

The complementary breakfast is very nice! There are many items available to choose from, both hot and cold. Make-your-own waffles available each visit and then a rotation of hot items that typically include bacon, sausage, eggs, grits, pancakes; bagels, pastry, apples, bananas, two cereals (Raisin Bran and Froot Loops I think they were), various milk cartons, coffees, apple juice, orange juice, etc. The staff working the breakfast area is awesome and is very good at keeping up with the demand. The lines, however, can be long and often the seating is slim. I wasn't sure if I was supposed to wait on the long line again to get seconds or if I could just 'cut in' to pick up another little something.

I have not used the pool, workout room or business center on any visit so I cannot comment on them. Know that they do serve dinner in the 'breakfast area'; I did eat there once for dinner and it was pretty nice! They need to advertise better that dinner is available, as if you are a tired traveler, it would be nice to know. Know, too, that while this hotel is pretty close to I64 and Northhampton Blvd, I never, ever have noticed traffic noise issues. Know, too, that there is not any stores or restaurants within easy walking distance of the hotel, but are readily, readily available a short drive away.

Room Tip: The 'suite' rooms include a fridge and I don't think the regular rooms do. The freezer...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy C, General Manager at Quality Suites at Lake Wright, responded to this review, October 16, 2013
Thank you for your comments and for staying with us once again. Many of the issues you pointed out could have and should have been found before your arrival, I am sorry we did not do that, That being said most of those issues could have been fixed almost immediately and we would have gladly done so had we been given the opportunity. Again, I am sorry we did not meet your expectations and as usual we learn from you how to do our job better.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed August 27, 2013 via mobile

The pictures gives this place justice! The flower beds have weeds everywhere, the lobby has over half of the lights out. The front desk staff were friendly. Both of the elevators had tiles missing on the floors and one of them had no lights!!!! Our room had tooth paste up the side of the wall, the bed was leaning, there was a hole in the couch. Plastic and pieces of paper all over the floor. The bathroom lighting was very dim! We went to the front desk and asked for another room. After we saw it we decided to leave it was in no better condition. You can tell this hotel used to be very nice but it isn't anymore!! We found a room at a Holiday Inn, it was perfect!!!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy C, General Manager at Quality Suites at Lake Wright, responded to this review, August 30, 2013
You caught us at our worst. We are so sorry we could not meet your expectations. No excuses, we failed to do our job here. As you may notice the vast majority of our guests are quite happy with their stay. that is what our guests expect and what we try to deliver. Sorry we failed this time and you had to visit the HI, which is a great place but we should not have chased you away.
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Frederick, Maryland
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 14, 2013

We chose this hotel because it was a very reasonable price, and it's only 20 minutes to Virginia Beach. It's right off the highway so it wasn't complicated to go back and forth. The room was nice, with a separate sitting room/TV as the bedroom. It is right next to a golf course. It is actually part of another hotel on the same premises (Sleep Inn maybe?). It was at full capacity, as we brought along friends and they were unable to get a room for that night. There was a lot of parking available but where I had to park while making a late evening stop was not well-lit and was a little scary since I had my infant daughter with me but other than that we really liked this place. It's perfect if you just want to visit VA Beach without paying VA Beach prices. The pool was nice and big enough and the free breakfast was a plus, although there was a long line to get through to the buffet. We waited about 15 minutes in line to get breakfast. All in all, this place was clean, comfortable and easily accessible. We would definitely stay here again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy C, General Manager at Quality Suites at Lake Wright, responded to this review, August 19, 2013
Thank you for comments we are glad you enjoyed your stay. Sorry for the wait on breakfast, it is very popular and we can always accommodate everyone at once. Thanks for stay with us we do hope to see you again.
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Dahlgren, Virginia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed July 22, 2013

BEDBUGS! Even if I could stay at this hotel for free I wouldn't stay here ever again! I heard of bedbugs on TV but I never imagined it would happen to my family! Buyer beware.We only stayed for one night, thank heavens. From our house, to the car, to the hotel room (no airplanes or any other place we could have encountered these bloodsuckers). The WORST

Stayed July 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy C, General Manager at Quality Suites at Lake Wright, responded to this review, July 24, 2013
Every time someone gets a bite on a trip it is blamed on bed bugs at a hotel. 99% of the time it is from something else. If you were bit at our hotel, why didn't you report it and allow us to do something about it? We have a trained staff and a professional pest control company that knows how to inspect and treat these issues. Our hotel does not and has not had a bed bug problem. To say so is slanderous and just plain wrong.
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Additional Information about Quality Suites at Lake Wright

Address: 6280 Northhampton Blvd., Norfolk, VA 23502
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 39 Hotels in Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Suites at Lake Wright 3*
Number of rooms: 149
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Also Known As:
Quality Suites At Lake Wright Hotel Norfolk
Quality Inn Norfolk
Quality Hotel Norfolk

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