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“Enjoyable stay with very little problems” 4 of 5 stars
Review of Holiday Inn Norfolk Airport

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Holiday Inn Norfolk Airport
3.0 of 5 Hotel   |   1570 North Military Highway, Norfolk, VA 23502 (Formerly Holiday Inn Select)   |  
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Ranked #11 of 39 Hotels in Norfolk
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Enjoyable stay with very little problems”
4 of 5 stars Reviewed August 25, 2013 via mobile

During my vacation to go to Virginia Beach we stayed here. As far as it's location it was very convenient there was plenty of food and shops in the area and the beach was at most 20 minutes away. They rooms were very well updated and clean as well as the hotel itself. The only issue I had with the hotel was the bed was a little uncomfortable but other than that I enjoyed my stay.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chrissy B, General Manager at Holiday Inn Norfolk Airport, responded to this review, February 22, 2014
Thank you for choosing the Holiday Inn Norfolk. We were happy that you find the hotel a great value and up to date. We continue to look for ways to keep our guests happy and satisfied. We are definitely looking into options of bedding for the upcoming years, we will keep you updated on that change, so you can come back and check them out.
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122 reviews from our community

Traveler rating
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    31
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36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Philadelphia, PA
Top Contributor
63 reviews 63 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 20, 2013

We arrived after midnight and left at 8am but our arrival and check in was smooth, our room was clean and beds were comfortable. We would stay here again in a heartbeat. Staff was smiley too! Thank you!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pa
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 9, 2013

My family and I stayed here en route to a quick VA Beach getaway. Very clean and quick check in. would recommend to someone staying in the area. I didn't visit the pool/spa personally but my wife and kids said it needed cleaned. Not much more to say, which is good.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 24, 2013 via mobile

We had a late check in and still experienced excellent customer service upon arrival. Room was very clean and bed was comfortable. The only reason I did not rate service as excellent is that they do not offer a complimentary breakfast to guests.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chrissy B, Front Office Manager at Holiday Inn Norfolk Airport, responded to this review, February 22, 2014
Thank you for rating our hotel. We understand the importance of value and will continue to run promotions and such to include breakfast to our very valued guests. Please keep us in mind for your next stay and see about the breakfast included in some of the rates. We would love to see that perfect score and make your stay the best!!
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GLEN BURNIE
2 reviews
5 of 5 stars Reviewed July 7, 2013

I travel weekly for my job, coming to Holiday Inn Norfolk is like coming home. Once a month I travel to this area and stay here because of the friendly faces, warm greetings by Joyce and Sierra and a home cooked breakfast by Ms. Laura and her crew. I appreciate their hospitality.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chrissy B, General Manager at Holiday Inn Norfolk Airport, responded to this review, February 22, 2014
Thank you for taking the time to provide feedback on your stay. We are so happy that you were able to enjoy all of our amenities, from the fitness center to the restaurant.
Your comment on feels like home, is exactly the type of service we want to provide.
thank you again for letting us know how we are doing and we look forward to your next stay with us.
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Honolulu, Hawaii
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 28, 2013

I have found that spending the night at a hotel near the airport, prior to an earlier morning flight departure, makes it easier to make that early morning flight.

The Holiday Inn at the Norfolk Airport is very comfortable, with a very helpful and friendly staff.

The hotel is a 3 minute drive from the rental car return, which is a 2 minute walk from the terminal.

The restaurant in the hotel is cozy and the food is great with very reasonable prices.

The sleep quality is great and the rooms are quiet. The exercise room has all the equipment you need for a good work-out, with the pool right next to the exercise room.

From check in to check out, my stay at the Norfolk Airport Holiday Inn was a very pleasant experience.

Room Tip: Ask to be placed on a upper floor in the back.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chrissy B, General Manager at Holiday Inn Norfolk Airport, responded to this review, February 22, 2014
Thank you for a wonderful review. It is very true that staying close to the airport makes for a great night sleep and a pleasant travel experience. We are so happy that we were able to accommodate you and we look forward to seeing you at the hotel, for your next trip!!
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Rocky Mount, Virginia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed May 20, 2013

The first night we booked through Holiday Inn (it was added close to the time of our trip). When I booked on the phone, the lady said I could get a king bed with a pull out sofa. When we got there the lady at the front desk said I couldn't, I had to get 2 doubles, so my wife and I couldn't sleep together. The second night was booked through Hotels.com and there were no issues with that night.
The front desk staff wasn't so nice when checking in, the elevator was SUPER slow. I am not sure what the problem was with it. Room service didn't come the second day to bring clean towels. Luckily there were some at the pool we could use. The pool was okay, it was your standard indoor pool and hot tub. The food was WAY overpriced at the hotel. They wanted to serve 2 star meals at 5 star prices.
The TVs are HORRIBLE. Both TVs in our room literally took over 10 minutes to turn on once you pressed power, no exaggerating. Then once you turn them on, it's on some hotel channel and it takes another 10 minutes to figure out how to get it off of that channel onto regular tv. I am an IT guy so I am pretty smart when it comes to technology, and it even took me a while to figure out how to navigate to the regular TV. Then on the guide when you turn it on, it's VERY EASY for kids to go to the adult channels. There are previews for the adult shows, and my 9 year old very easily went to them. Not cool.
The good thing, was the hotel was close to everything. I don't think we drove more than 15 minutes to go to anywhere we wanted to in Norfolk.
If you're looking for a hotel on a budget, this is a good hotel. No more than 'good' though.

Room Tip: Get your room through a third party such as hotels.com, expedia, etc. That way you won't have to...
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSCSGM, General Manager at Holiday Inn Norfolk Airport, responded to this review, May 28, 2013
teknoge3k,

Thak you for leaving a review about your recent stay with us here at Holiday Inn Norfolk Airport. We apologize for the issues that you endured during your time with us. This is definately not normal practice and as you can see by most of our reviews here our staff is one of our biggest assets at the hotel. Rest assured all the concerns you brought up will be addressed with the proper person for correction. We hope when you travel to the area again and chose to stay with us so you can see the other side of our commitment to serve guests. In the next few weeks our menu will be changed as well. If you would like to speak further about anything during your stay please do not hesitate to contact us. Thanks!
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Additional Information about Holiday Inn Norfolk Airport

Address: 1570 North Military Highway, Norfolk, VA 23502 (Formerly Holiday Inn Select)
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 39 Hotels in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Norfolk Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
Take a video tour. The Holiday Inn Select Norfolk Airport, Virginia is easily located only two miles from Norfolk International Airport and central to every city in Hampton Roads including Norfolk, Virginia Beach, Suffolk, Hampton, Norfolk Downtown. The prime location is near several office and industrial parks, including Lake Wright Executive Park, Norfolk Commerce Park and Norfolk Industrial Park. Local companies include: Boeing Norfolk, Northrup Grumman, Booz Allen Hamilton, CMA CGM, HDR Engineering, USAA, Zim Shipping and Nextel. Nearby government facilities comprise of Little Creek Amphibious Base, NAS Oceana, Fort Story Naval Station and the Norfolk Naval Station and Shipyard. Other local attractions within close proximity of the hotel are Nauticus, Norfolk Cruise Port, MacArthur Center, Norfolk Botanical Gardens and Virginia Wesleyan College. The hotel feature s 5,000 square feet of flexible meeting space and banquet accommodations for up to 400 people. ... more   less 
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Also Known As:
Holiday Inn Norfolk Airport Hotel Norfolk
Norfolk Holiday Inn

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