The customer service was above average. They were concerned about our comfort and demonstrated that by replacing our room with a free upgrade and refunding a portion of the hotel fee. We had a loud continuous dripping sound coming from the air conditioning unit above us. The hotel's décor was very nice and felt elegant as you walked in. There was also a fitness and business center available. Unfortunately the hotel's pool was not open due to a malfunctioning water pump. To compensate us, they waived the $10 per night parking fee (but to be honest- they should not be charging the parking fee for a lot that is neither covered or under surveillance). The treadmills in the fitness center were not functioning. They have nice Sleep Number beds but some of them did not work :( Overall they still have some work to do to get the hotel up to par with what it could be, but it was a nice stay!
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- Also Known As:
- Radisson Hotel Norfolk