We decided to stay over and upgraded to a room described as The Managers Suite because the motel could not accommodate us in the Double Queen we were in. The room really should not be booked. It is a 600 sq ft 2 bedroom apartment that has no air condition or heating system in the Kitchen, Dining room, second bedroom and bathroom. The rooms are only cooled by overflow from the living area unit and the one located in the larger bedroom. We ran both units wide open all night and could not sleep due to the heat .We wanted to stay the weekend and had told the night clerk we wanted to stay and would let him know. After the experience we decided to check out as early as possible and move to another hotel. At check-out I expressed my concerns and was told they were working on possibly a upgraded systems. I suggested that they place a window unit in the bedroom and bath that does not have any heating and air condition systems. I was told Best Western does not allow window units. One would think a room without ducts or system to properly cool or heat a room would not be allowed by Best Western. I have seen nicer fold out sofas sitting on the side of the road. It is simply in horrible condition. In conclusion, the room could be very nice and comfortable with little effort. The housekeeping staff, pool attendants and everyone on the night desk are top notch! I think we could have felt better at check-out had we been given any kind of consideration. I am a Business Manager and truly understand that the last person a consumer is in contact with can create the lasting impression, good or bad, despite the efforts of many wonderful employees that are trying very hard to please the guests. So little could have made this a really wonderful experience.
- Also Known As:
- Best Western Holiday Sands Hotel
- Best Western Holiday Sands Hotel Norfolk
- Best Western Norfolk
- Norfolk Best Western
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Priceline, Booking.com, Travelocity, Tingo, Cheap Tickets, Otel, Best Western, Expedia, Venere and Agoda so you can book your BEST WESTERN PLUS Holiday Sands Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.