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“Great Staff” 5 of 5 stars
Review of Candlewood Suites Norfolk Airport

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Candlewood Suites Norfolk Airport
2.0 of 5 Hotel   |   5600 Lowery Road, Norfolk, VA 23502   |  
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Ranked #14 of 39 Hotels in Norfolk
Norfolk, Virginia
1 review
“Great Staff”
5 of 5 stars Reviewed September 3, 2013

Staff at this hotel makes you feel like family - They greet you as you walk in by name and really do everything possible to make you feel at home. Elsie and staff really go out of their way to accommodate all needs of travelers. Drew and the front desk are always pleasant and willing to help- They have great amenities as well - Full laundry , full size fridge in room as well as oven top and microwave. Again Home away from home at great value

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
    36
    14
    7
    3
    10
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Patuxent River, Maryland, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 19, 2013

A pleasant and comfortable stay as expected from a Candlewood Suites. Love the pantry options, the large (clean!) suites, and the comforts of home. Everyone here is friendly and professional. My only gripe is that the shower curtain was actually too short for the shower (not long enough to tuck inside the tub), so water went everywhere. But for a one-night stay with a friend, it did the job very nicely. Recommended!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 21, 2013

Very comfortable room and beds. Not really a suite, but had a kitchenette. Close to some shopping and restaurants. Good service. No pool so there are limited options for kids. Hotel felt safe. Backs to an industrial area but hotel was nice.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review, August 20, 2013
We are so glad that you enjoyed your stay with us at the Candlewood Suites Norfolk Airport.
The staff here pride themselves in providing the best for our guests. We hope to see you again.
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Orlando, Florida
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed July 17, 2013

After just staying at a Candlewood Suites in Winchester, VA for two nights, this Candlewood Suites was just plain poor. The staff were fine--friendly and helpful. The room and the hotel need help. The room smelled, the air conditioning was not working correctly, however, it was cool enough not to really need it, and the room was missing silverware, tissues, papertowels, etc. The carpet was not clean and I could feel crumbs and dirt when walking around in my socks. The cupboard did not have much in the way of selection and it was pricey for the items they had. The hotel (I think is somewhat new) needs more care and better up keep. The hotel is close to the airport and there are plenty of restuarants and shops near the hotel.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review, August 1, 2013
Dear HannahRattigan,

Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in many aspects. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 16, 2013

I was VERY happy with this Candlewood Suites location. The staff was very friendly and helpful, the hotel was quiet despite being filled to capacity, the room was spotless, and the bed was comfortable. I loved that they had a small store in the lobby that had a small selection of food--including frozen foods--and other necessities. They were slightly more expensive than they would be in a store; however, they weren't a total ripoff as one might expect, and the small markup was well worth the convenience of not having having to run out to a store when we found ourselves starving after an evening trip to the beach. This hotel is a fantastic deal and we will absolutely stay here the next time we are in town!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review, August 20, 2013
Thank you for leaving a review about the Candlewood Suites Norfolk Airport. The convenience of our Candlewood Cupboard is wonderful to hear. The cupboard is open 24 hours and is there for all to use. We are happy to hear that you were pleased with the conditions of our rooms.
We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 12, 2013

Great experience..staff was very friendly, the room was clean and very modern, great work out facility and convient to retailers and places to eat. We were only 20 minutes from the beach. We came in 4th of July after midnight and told the staff we needed more silverware...within 15 minutes they had brought it to our room. We heard the dog kennel across the street when we arrived. I asked for a room away from the kennel when we checked in and the staff was accommodating. We didn't hear a thing. I would stay again.

Room Tip: Just request away from the kennel
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review, August 20, 2013
I am happy to hear how your needs where met right away by the staff here at the Candlewood Suites Norfolk Airport. Next time you are in the area and decide that Candlewood Suites Norfolk Airport is the stop for you please ask the Front Desk Agent for one of our White Noise Machines.
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Manassas, Virginia
2 reviews
2 of 5 stars Reviewed July 7, 2013

We came for vacation and needed 2 rooms. Check in was at 3pm. We arrived at 4:35p and our rooms weren't ready. We had to beg to get rooms at least on the same floor. After a lot of begging and me being down right disgusted, the lady checking us in finally took pity and 'magically' found us rooms on the same floor. Our room smelled like dirty gym socks! But I didn't think asking for a different room would do any good since I had to wait for a room in the first place. The front desk staff explained 25 people checked out, (side note- room service isn't everyday) and there's 6 people cleaning rooms it takes them a long time and 3 hours isn't enough to do that. I was a little shocked at this answer. The room has no insulation, and you can hear people above and around you. THERE'S NO POOL! The beach is 20 minutes away. It was okay, not so sure I'd recommend it and probably would not waste my time at this location again.
*Also, BE ADVISED- there's a dog kennel/boarding place and the dogs wake you up around 7:30am.

Room Tip: This is not the hotel if your hoping for close to VA Beach Ocean front.
See more room tips
  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review, July 23, 2013
Dear LindsLuLu007,

Thank you for your recent stay with us and reviewing our property. We would like to apologize for the issues you had at check-in and the room accommodations you received did not live up to your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Rest assured that your comments will be reviewed by our team and take actions accordingly. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Norfolk Airport

Address: 5600 Lowery Road, Norfolk, VA 23502
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Norfolk
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Norfolk Airport 2*
Number of rooms: 120
Official Description (provided by the hotel):
Candlewood Suites Hotel Norfolk Airport (ORF) - Hampton Roads, VA. The Candlewood Suites Norfolk - Airport is a member of the IHG family brands of hotels including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express and Staybridge Suites Hotels. The Candlewood Suites is the perfect hotel for the long term government travelers, project teams, training, relocation, temporary & corporate housing needs. The Candlewood Suites - Norfolk Airport Hotel is centrally located 2 miles from the Norfolk (ORF) Airport on Military Highway between I-64 & I 264; minutes from VA Beach, Chesapeake, Suffolk, Portsmouth. Our hotel is close to Northrop Grumman, Lockheed Martin, USAA, Portfolio Recovery, Keane Inc., General Dynamics, Naval Station Norfolk, Naval Amphibious Base Little Creek, Naval Air Station Oceana & Norfolk Naval Shipyard. The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to meet your extended stay or short term hotel needs. Our pet friendly hotel (fee applies) offers studio and one bedroom suites featuring fully-equipped kitchens, spacious living & work areas, Flat screen TVs with DVD players, free wired & wireless Internet. Other features include 24-hour business center, free laundry facilities, fitness center, courtyard with grills & our signature Candlewood Cupboard convenience store. ... more   less 
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Also Known As:
Candlewood Suites Norfolk Airport Hotel Norfolk

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