This hotel is run down, very poorly managed and has terrible customer service. My room was dusty and shabby. It was inconsistently stocked by the housekeeping staff from day to day as I had to daily request some routine amenity like coffee for the coffeemaker, shampoo or room newspaper.
The internet service did not work; repeated requests for repair fell on deaf ears and met with indifference. There were continual plumbing and air conditioning issues as well. The restaurant was expensive and the food quality completely underwhelming; eat elsewhere.
The location was good, but with other hotel options in the vicinity, I would certainly recommend seeking them out. This hotel gives Sheraton a bad name.
- Official Description (provided by the hotel):
- Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Norfolk
- Norfolk Sheraton