My wife and I received an email offer from Virginia Opera concerning a promotion for its production of Carousel stating a rate of $89.00 per night, including breakfast, at the Sheraton Norfolk Waterside. When I called the hotel directly I was transferred to the Starwood central reservation system and they were totally unaware of this promotion. After spending the better part of an afternoon calling the opera's office and the hotel I finally received a call from the sales department at the hotel and we were able to secure a room at the advertised rate. After the performance my wife verified that we were entitled to breakfast. However the next morning the receptionist in the restaurant was unable to do so. Finally, I went to the front desk and they were able to confirm that we were so entitled and handed us two coupons.
On the positive side, we did receive the waterfront room I had been promised and the people at the front desk were helpful
- Official Description (provided by the hotel):
- Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Norfolk
- Norfolk Sheraton