I stayed at the Sheraton Norfolk Waterside hotel again for business in December 2012 was very pleased with the service I received. The location of the hotel is ideal and the cleanliness of the rooms and public areas were great. The hotel staff were friendly and helpful, with the exception of the front desk staff. They still need training in customer service and accuracy. When we arrived at the hotel (after a long trip) at 10:00 pm, my colleague was given a key to a room that was already occupied (the same situation occurred to another one of my colleagues 3 months ago), then the replacement room’s key did not work. It took over 30 minutes to get checked in and settled in our rooms. Otherwise, we had a wonderful stay and enjoyed a delicious breakfast buffet at the City Dock restaurant (in the hotel lobby) each morning. The servers and chefs were very friendly and welcoming each morning; they truly seemed to enjoy being there and always had a smile on their faces (it was a great way to start the day every morning!). I recommend this hotel for business and/or pleasure, and will stay here again.
Be sure to use valet parking... the parking garage is very inconvenient and almost a block away (not...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 29, 2013
As a return guest, thank you for taking the time to share your review. While we deeply regret any inconveniences or difficulties that you encountered during your visit, your feedback is more than appreciated. We’re delighted that you’ve shared your experience at our City Dock Restaurant and we’re looking forward to passing your kind comments along to our restaurant staff. We’re always proud to learn when a guest’s experience has inspired a return visit. Whether staying for business or leisure, we hope to welcome you back soon to the Sheraton Norfolk Waterside Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.