I was there for a meeting and we had long days... got back to my room at 11:30 to discover that the thumping bass from the nightclub resonated up to the fifth floor with a dull throb, kind of like someone using a pneumatic drill down the block. Tried to pass out anyway, finally at 1:00 a.m. had to ask to be moved to the opposite side of the building. At least they sent someone up with a new room key .

They told me that nobody else complained... they were either very hard-of-hearing, very tired, or still at the party.

Rooms themselves were nice enough. Never ate there so I can't rate the food.

Parking options were Valet for $22/night or park in a public garage a half block away for $12/night. Both exorbitant.
Wifi in-room $12.
The weirdest part of my stay was in the morning, about 7:30 I heard maids scrubbing the halls. At about 8am they started scrubbing the outside of my door, then scrubbed it again about 8:45. Finally there was a knock on my door at about 9:15. I didn't open it but said "yes?", the maid asked "when are you leaving?" I told her I'd be leaving about 11:30. She said ok and the hall scrubbing seemed to cease at that point. I found the maid's question odd and rude. And wonder if there were only a few guests in the hotel and the maids were camping outside my door until I left, and finally grew impatient.

I stayed at the Sheraton Norfolk Waterside hotel again for business in December 2012 was very pleased with the service I received. The location of the hotel is ideal and the cleanliness of the rooms and public areas were great. The hotel staff were friendly and helpful, with the exception of the front desk staff. They still need training in customer service and accuracy. When we arrived at the hotel (after a long trip) at 10:00 pm, my colleague was given a key to a room that was already occupied (the same situation occurred to another one of my colleagues 3 months ago), then the replacement room’s key did not work. It took over 30 minutes to get checked in and settled in our rooms. Otherwise, we had a wonderful stay and enjoyed a delicious breakfast buffet at the City Dock restaurant (in the hotel lobby) each morning. The servers and chefs were very friendly and welcoming each morning; they truly seemed to enjoy being there and always had a smile on their faces (it was a great way to start the day every morning!). I recommend this hotel for business and/or pleasure, and will stay here again.

We stayed 2 nights and had a great room overlooking the harbour, you can easily walk downtown to restaurants and the Nautilus attraction. While the hotel is a little dated, rooms were comfortable and well appointed