I stayed at the Sheraton Norfolk Waterside hotel again for business in December 2012 was very pleased with the service I received. The location of the hotel is ideal and the cleanliness of the rooms and public areas were great. The hotel staff were friendly and helpful, with the exception of the front desk staff. They still need training in customer service and accuracy. When we arrived at the hotel (after a long trip) at 10:00 pm, my colleague was given a key to a room that was already occupied (the same situation occurred to another one of my colleagues 3 months ago), then the replacement room’s key did not work. It took over 30 minutes to get checked in and settled in our rooms. Otherwise, we had a wonderful stay and enjoyed a delicious breakfast buffet at the City Dock restaurant (in the hotel lobby) each morning. The servers and chefs were very friendly and welcoming each morning; they truly seemed to enjoy being there and always had a smile on their faces (it was a great way to start the day every morning!). I recommend this hotel for business and/or pleasure, and will stay here again.
- Official Description (provided by the hotel):
- Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more less
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- Also Known As:
- Sheraton Norfolk
- Norfolk Sheraton