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“convenient by airport-great service- very good rooms” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Norfolk Airport

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DoubleTree by Hilton Hotel Norfolk Airport
3.5 of 5 Hotel   |   1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)   |  
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Ranked #12 of 39 Hotels in Norfolk
Coral Gables, Florida
Top Contributor
326 reviews 326 reviews
78 hotel reviews
Reviews in 140 cities Reviews in 140 cities
106 helpful votes 106 helpful votes
“convenient by airport-great service- very good rooms”
4 of 5 stars Reviewed 6 days ago NEW

very nice hotel close to the airport.
and close to the expressway.
the hospitality and service was great, from the moment to check in to the moment you leave. the staff and manager were very professional and very friendly.
great team!
great to have a Max & Ermas restaurant inside the hotel.
great buffett and breakfast.
the rooms are big, comfortable and very clean.
it looks like renovated (very nice) rooms.
it has a small refrigerator.
the hotel has a very nice shop with beautiful souvenirs.
and of course , you cannot complaint abou getting a great warm chocolate cookie when you checked in.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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207 reviews from our community

Traveler rating
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    63
    41
    30
    12
See reviews for
47
26
10
99
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Danville, Pennsylvania
Top Contributor
104 reviews 104 reviews
31 hotel reviews
Reviews in 45 cities Reviews in 45 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

I was very surprised at check in when the staff was more than accommodating and allowed me to check in nearly an hour early by finding an available room for me. Unfortunately, my room was very warm. I went to the front desk around dinner and let them know, but no one ever showed up to check on the A/C for the rest of the evening. I found out the next morning that the maintenance staff signed off on it, but never actually checked. I received a phone call the next day that the A/C was broken and the carpet was wet in the corner, so I would need to move. The next room I moved to, the A/C wouldn't even turn on at all. The third room was comfortable and everything worked as it was supposed to. They gave me some free appetizer coupons to make up for the trouble.

The hotel itself isn't too amazing. It appears to be well used and they don't really offer anything for HHonors members. No executive lounge, and they only provide continental breakfast for gold and diamond members. Anything hot is an additional 5 dollars. The rooms are larger than average size, water pressure was good, hot water was fast, and the beds are comfortable. The amount of light coming from the hallway under the door was sort of annoying. The fitness center had some very nice cardio equipment, free weights, and was decent size, but it was incredibly humid.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan City, United States
1 review
5 of 5 stars Reviewed 1 week ago

One of the first hotels I have ever stayed at that offered you a warm cookie upon check-in. In my opinion, the service definitely matched the warmth of the cookie. Would definitely stay at Double Tree again.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 1 week ago
We appreciate you taking the time to review our hotel! We thank you for your business and hope to have you as a guest in the near future. We will have a warm "DoubleTree chocolate chip and walnut cookie" with your name on it!!

Sincerely,

E. Dellinger
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Pine Bush, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We were impress with the helpfulness of the staff, Elizabeth (Guest Services) Meggy (server) and I can’t remember the bar tenders name. They were all extremely helpful and anytime they saw us always engaged in conversation to make it a very personal and comfortable.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 1 week ago
We appreciate you taking the time to tell everyone about your stay. Our Team Members truly enjoy conversing with our guests and making them feel at home! We were delighted to share your comments with the team members mentioned, they were very excited to have their names mentioned. Thank you for your business and hope to see you again soon!

Sincerely,

E. Dellinger
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Southern Shores, North Carolina
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a friendly, easy to reach hotel with a great restaurant attached! Stay here before your departure and they let you park your car here and ride the shuttle to and from Norfolk Airport. Easy exit for a trip as we always find we are well rested as we catch the shuttle to the airport... Saves the rush of getting ready at the last minute and provides a good place to leave your car. Great cookies on arrival and really top notch restaurant attached

Stayed April 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 1 week ago
Thank you for sharing your recent experience. Many of our guests enjoy the "Park and Fly" experience. We hope to have you as a guest in the near future! And we'll have a warm "DoubleTree chocolate chip and walnut cookie" waiting for you.

Sincerely,

E. Dellinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

clean and comfortable hotel. Make sure to beg for the continental breakfast...it will be free if you are successful. King size bed was my choice and was comfortable. Bar is not bad...get there for happy hour. Enjoy the wings if you are hungry for a snack.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 1 week ago
Thank you for the nice comments we are delighted that your stay was a good one. Regarding breakfast, Hilton does offer a rate that includes breakfast, check it out next time. And if you are a Hilton HHonors Gold or Diamond Member breakfast is an option you may choose! We thank you for your business and hope to have you as a guest soon!

Sincerely,

E. Dellinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gettysburg
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Very nice property five minutes from ORF. Staff very attentive, great restaurant, indoor/outdoor pool, gym, lots of parking. Airport shuttle. Hilton Honors floor. Multiple conference rooms available for events.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 1 week ago
We are so happy that you enjoyed your stay! We appreciate your business and hope you will return soon.

Sincerely,

E. Dellinger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 39 Hotels in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton

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