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“Spacious rooms but a litte dated” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Norfolk Airport

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DoubleTree by Hilton Hotel Norfolk Airport
3.5 of 5 Hotel   |   1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)   |  
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Ranked #12 of 39 Hotels in Norfolk
VA
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
“Spacious rooms but a litte dated”
4 of 5 stars Reviewed 2 days ago NEW

Beautiful warm welcoming lobby with easy check in. Went up to rooms, and that's when things looked a little dated. The room was spacious, plenty for a family of 4. Bathroom tiny with no separate area, so get ready time in the morning was very tight!
Max and Erma restaurant conveniently located in the back of the lobby on the first floor. They accommodated a large party at 930 at night without reservations. Food was typical bar food (was fine!) and they had local craft beer. Would definitively return!

Room Tip: not on first floor, too much going on in hotel!
See more room tips
  • Stayed January 2015, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
    49
    54
    37
    24
    8
See reviews for
44
26
8
74
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Norfolk, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 weeks ago

We spent New Year's eve here the past two years. A great value!! The staff was very welcoming when we checked in, especially the greeter with a New Year's hug :) Room was very comfortable, plenty of towels and we spent time in the pool (chilly) and hot tub. Food was very good. I would recommend this hotel.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 2 weeks ago
We are delighted that you enjoyed the NYE Gala this year; we look forward to seeing you again at the end of 2015!

E. Dellinger
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Chesapeake, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Dance floor too small. Have spent the past 3 New Year's Eve at this hotel. This year was a little different. The food was OK, stations were a little confusing. The directions being given by staff was also confusing.

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeS680, General Manager at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 3 weeks ago
Thank you very much for your comments!! We did mix things up a little this year with the different culinary stations of ethnic backgrounds. I was amazed that the dance floor was packed the entire time, I will ensure that it is larger next year. Please contact me directly for next year and I will make sure that I personally go through the nights details with you!

Thank you for bringing in the new year with us!

Lee Severino
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Edenton, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We were looking for some thing to do for new years eve. We found it here. This was the best bang for the buck that could be found in area. The room while worn from use was very clean and nice. We are picky about pillows, but considering our after party condition they were OK. We would go here for new years eve again, and have already told friends that say this was a really good deal.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 3 weeks ago
We are delighted that you enjoy our New Year's Eve Party and felt that it was a good value. We look forward to having you attend the event next year! Happy New Year!

E. Dellinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahwah, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The DoubleTree in Norfolk is a well maintained, functional hotel. We were in Norfolk for a short vacation and used the hotel shuttle service to drop us off and pick us up from the light rail. The rooms were comfortable, roomy and clean. One of the female hotel staff members (did not catch her name) was very helpful and friendly both at check-in and in orienting us around the Norfolk area.

Since we were traveling during off season, it wasn't surprising that the restaurant service was mixed. There were 2 servers who were absolutely attentive and friendly but at other times, it was slow and confused. The restaurant is middle of the road, with standard fare, but very reasonably priced for the selection.

There was one slight annoyance where we contacted the hotel for the shuttle driver to pick us up from the light rail link. It took over 50 minutes for the driver to finally reach us because one of the hotel staff did not know about the rail link and rather than get correct location from me, provided the driver incorrect information. When I called the 3rd time to inquire about the shuttle, she claimed she had no idea what or where of the light rail link.

However, we would return to this hotel if back in the Norfolk area.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 3 weeks ago
Thank you for taking time to review our hotel, we appreciate your input regarding the light rail confusion and will ensure that our shuttle drivers are fully apprised of the area, so that future guests are not inconvenienced. We look forward to the opportunity to be of service in the future.

Sincerely,

E. Dellinger
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New York, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotels location makes it an ideal location in the center of everywhere I wanted to go while in the area. Downtown Norfolk, VA Beach Oceanfront, Hampton and Ocean View Norfolk are all easily available.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 3 weeks ago
We appreciate you taking time out of your day to review your recent stay at our hotel. We hope to see you again in the near future.

Sincerely,

E. Dellinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mattituck, New York
Top Contributor
110 reviews 110 reviews
11 hotel reviews
Reviews in 67 cities Reviews in 67 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

it was an excellent stay at an excellent price except for the attitude of the desk agent at check in (Misty). She was totally impersonal with the intention of getting the transaction over as quickly as possible. I had to ask about wifi and the access code, about the location of elevators and about breakfast hours. All answers were given mechanically "by script".

The overall experience was great including the excellent treatment by housekeeping (Portia) who found and safeguarded my wallet until I returned to get it.

Stayed December 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 3 weeks ago
Thank you for taking time out of your day to reveiw our hotel. Your comments regarding our Front Desk Team Member will be used to improve our guest service. We hope should you find yourself traveling to our area in the future that you will afford us another opportunity to be of service.

Sincerely,

E. Dellinger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 39 Hotels in Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton

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