I stayed in room 631 on two separate occasions, just one month apart. The first time was very good, and there were no issues with the room or the hotel. The second time, I was surprised to get the same room, and even more surprised at the condition of the room and the hotel. The room was not ready by 4:00 pm. I found a dirty towel hanging on the back of the bathroom door, and the bathroom floor was so dirty I used my foot to wipe it with a wet hand towel. The toilet was not sealed tightly to the floor and moved when sat on. There were food crumbs on the desk and desk chair. One of the lamp shades was torn open. The battery in the remote control was dead. The hotel seemed surprised when I told them that one of the elevator doors would not open at all on the six floor. I was trapped in that elevator on the six floor, had to go back down to the fifth floor, wait for the other elevator to take me back up to 6. There are no stairs available to use unless you want to set off the fire alarm. For 24 hours that elevator was still not working on the sixth floor, and no sign was posted. Upon leaving the hotel room I spent 15 minutes playing with the elevator buttons to get the working elevator to come up to 6. I was really frustrated.
- Official Description (provided by the hotel):
- Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Norfolk Airport Hotel Norfolk
- Hilton Hotel Norfolk Airport
- Norfolk Hilton