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“disappointed” 1 of 5 stars
Review of DoubleTree by Hilton Hotel Norfolk Airport

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DoubleTree by Hilton Hotel Norfolk Airport
3.5 of 5 Hotel   |   1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)   |  
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Ranked #14 of 39 hotels in Norfolk
richmond, United States
1 review
“disappointed”
1 of 5 stars Reviewed yesterday NEW

hotel was very full, which is fine but early in the evening the people in the next room were very noisy and we asked to be moved and were told there was nothing that could be done. then all night we had to listen to shouting in the hall way and next door. call the front desk several times and they said they would call the room and complain but thing changed. when we made the reservation on line it indicated breakfast included and then it was not. THIS hotel does NOT have breakfast included. I had booked two rooms and we ended up on different ends of the hotel. Overall I felt like I paid a fortune for what I thought would be a nice hotel and it turned out to be nothing but frustrating.

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Punta Gorda Florida, United States
1 review
2 of 5 stars Reviewed yesterday NEW

Arrived late at night and was assigned a ground floor non-smoking (per request) room which smelled highly of cigarette smoke. The switch to another room down the hall provided the same problem but not as bad. The temperature in the room was 65 degrees upon arrival. It was damp, the floors sticky with moisture and upon waking in the morning all my belongings were wet. There was a lampshade broken and hanging crooked, the bedskirts were hanging unevenly.

  • Stayed August 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Rooms were very dirty; tables had a blanket of dust as if they had not being cleaned in weeks. The ceiling on restroom was cracking and the calking around the tub had a lot of mold. All the metal in the restroom were rusted.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Orange, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 5 days ago NEW

Hotel rooms and restaurant/bar staff is excellent. Check in personnel was indifferent, Miss Ellie made up for that! The restaurant food and drinks are very relaxing after a long day of multiple flights.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apex, North Carolina, United States
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

7:30am. All of us we're sound sleep. Phone rung to OUR PHONE ROOM. He apologized for calling and told us the Hotel had suffered a blackout. All info in the computers had been lost. He needs our address and full name again. Also the C.C info. We were barely awake and fall in the trick.
2 min.later we started to think. Dialed to front desk. They confirmed IT was NOT them. So how the heck a DIRECT phone call passed through to our room phone?
I requested the manager phone number and called a while ago. It is a wrong not longer in service phone number the one written on the card I REQUESTED.
For sure we won't be staying again there. Maybe next time we are going to be woken up by a knoc on the door...

Thank God, we realized this prank before whoever with FULL ACCESS TO phone rooms could commit fraud.

And I hope and EXPECT to hear from them. A Follow up response or something. I mean, we were the "lucky random call". The intruder with FULL ACCESS to phone inside rooms told me as a courtesy we were to stay free of charge until 1:30pm lol. Just imagine the picture: stolen + charged a fee for overstaying (if applicable)

Very very dissapointed. Not the Hotel's fault but...
T

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, 4 days ago
I can certainly understand how upset you must have been having been tricked into supplying someone with your credentials. Please note that we would never contact a guest and ask them to supply their name and credit card information over the telephone. We would request that the guest stop by the Front Desk at their convenience if there was an issue involving identification or method of payment needed.

Our procedure for connecting calls to a guestroom, should someone call asking for just a room number, is to have them provide us with the name of the person associated with the room they are asking to be connected to confirm the person’s name matches, if not we advise them that we are not able to connect the call.

I apologize that you had this experience at our hotel and we hope should you find yourself traveling to our area in the future that you will afford us another opportunity to be of service.

EQD
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

Hey im a hotel hopper who should do this for a living, anyway besides not having a working hottub, the bed was really comfy. i was pleased overall and i would visit this and any doubletree. I trust them, overdosed on cookies!!

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the DoubleTree hotel in Norfolk Va. Rooms were clean and comfortable. For the traveler with pets great hotel. For a traveler with allergies you may want to think twice about staying and not because of the pets.. The bedding .. Down pillows and duvet. Next time I will know to ask if their bedding is non- allergenic... My allergies kicked into over drive when we tried to sleep. The tags on the pillows or duvet did not specify if nonallergenic.

Staff were very friendly and so accommodating. I was able to check in early. Anytime I passed a hotel staff they always said hello.

The indoor pool and hot tub were nice. The outside pool could use maintenance. Water level too low and filter never ran. And the hotel could brighten up the landscape outside of the indoor pool. Very drab.
The pros out weighed the con's on this stay.

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton

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