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“Needs work” 2 of 5 stars
Review of DoubleTree by Hilton Hotel Norfolk Airport

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DoubleTree by Hilton Hotel Norfolk Airport
3.5 of 5 Hotel   |   1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)   |  
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Ranked #15 of 39 hotels in Norfolk
1 review
“Needs work”
2 of 5 stars Reviewed April 17, 2014

The room (415) needs work the entrance was sticking. You had to put your shoulder into the door to close it. The A/C didn't cool the room The positive side Ms Ellie is a top of the line receptionist, however everyone gave service with a smile.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeS680, General Manager at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, April 23, 2014
Thank you for your comments! All too often we cannot make a difference if we are not aware of the issues that at times are very prevelent and should have been corrected prior to your arrival. I wanted to assure you that the isses you mentioned have been rectified in that specific room as well an enhanced attention to detail that I have personally delivered with my team. Please let me know the next time that you are in town and I ensure your stay is a memorable one.

Lee Severino
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

58 people have reviewed this hotel

Traveler rating
    16
    17
    17
    5
    3
See reviews for
12
6
4
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2014

I am not someone who normally complains about rooms and such. You normally get what you pay for, but this room wasn't cheap! We paid for our room ahead of time, booking a King room. Upon arrival they insisted that they did not have any Kings available and we would have to settle for a Double room! We insisted on what we paid for. They somehow found a King room--The first room was dirty, as in not cleaned from previous guest...hair and dirt in tub, old towels and key cards. The second room not much better, discovering no towels after getting in the shower. They said they were bringing them right away and never did until hubby walked down to front desk to again ask for them again. We had to ask for the lights to be turned on in the pool area. The indoor pool was FREEZING and smelled. The board in pool area indicated the levels/temp/chemicals/etc had not been checked/updated in 4 days. There were no towels in pool area, and after asking front desk for towels to be restocked, they brought two towels with approximately 10 ppl in there. They said they were giving us dinner, but instead gave us vouchers for appetizers. WILL NOT BE BACK!!!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Hill
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 12, 2014

Very pleasant experience and outstanding service checking in and out. Overall stay was value received. I would recommend this hotel without question. Location was a key factor for our visit to Norfolk. The hotel was centrally located and convenient to shopping areas and restaurants.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeS680, General Manager at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, April 23, 2014
Thank you for staying with us!! We are striving to be the best and our location is in the heart of everything in the area!! I look forward to meeting you the next time you are in Norfolk!

Lee Severino
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, United States
1 review
5 of 5 stars Reviewed April 11, 2014

Excellent location and cleanliness of hotel rate it among the best I've visited. Close to Norfolk Naval Station and all major freeways. Located on a busy street, but you would not know it due to the quietness of the hotel. Would stay here again without hesitation. And the cookie was warm.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeS680, General Manager at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review, April 23, 2014
Thank you so very much for your positive feedback! We have spent Millions on our conversion and the dedication of our staff is tremendous. I look forward to meeting you on your next visit to Norfolk!

Lee Severino
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton

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