From the moment I called the Hampton Inn Norfolk Naval Base to make a reservation on the day of arrival, I was greeted & treated with the utmost kindness & consideration ever by Shannon. She made my bad experience with another hotel turn into an awesome one with them. We also had an amazing experience with the Director of Housekeeping Sara. She was very attentitive to our needs & made sure that we were happy with our amenities. The other people who stood out were Helene & Gwen. They were amazing in the mornings, always had a smile on their faces & ready to help in any way they can. They also made it a point to remember us and make us feel very welcome when we saw them. The overall stay at this hotel was awesome including the free hot breakfast, the complimentary bottled waters & fresh baked cookies. I would definitely recommend it to anyone staying in the Norfolk Naval Base area. Big thanks again to the people who made it special for us.