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“Satisfied” 4 of 5 stars
Review of Quality Inn Norfolk Naval Base

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Quality Inn Norfolk Naval Base
2.0 of 5 Hotel   |   8051 Hampton Blvd., Norfolk, VA 23505 (Formerly Comfort Inn Norfolk Naval Station)   |  
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Ranked #30 of 39 Hotels in Norfolk
Hoboken
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Satisfied”
4 of 5 stars Reviewed June 25, 2013

I had originally booked the Days Inn in Norfolk, which was completely disgusting , but i imminently booked a room at the Quality Inn just minutes of my arrival, and i was completely satisfied with my stay, they accommodated me at last minute which is a huge plus!
The room smelled nice and clean ,
The beds were comfortable , made neatly and clean,
The bathrooms were mold and bug free,
I would recommend this hotel to anyone! its worth the money you pay !

Room Tip: rooms on top floor are much quieter
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, General Manager at Quality Inn Norfolk Naval Base, responded to this review, July 10, 2013
Thank you for taking the time to review our property. We work very hard to make each and every guests stay comfortable. I hope we see you again soon.
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42 reviews from our community

Traveler rating
    7
    8
    7
    7
    13
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11
10
1
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
West River
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 26, 2013

The reasons we stay at this location is because, #1 we are choice hotel members, #2 it is only one and a half miles from Norfolk Naval Air Station Gate we enter. We have two family members that come in and out of the Navy Base at different times.
To our dismay after the first stay we found out if you do not smoke you are charged a higher rate. So much said for Non-Smokers. This hotel condones people smoking by giving them cheaper rates. In our home state of Maryland you can not smoke in hotels.
The front desk was very pleasant and our room was ready when we arrived earlier then the check in time. Other then our room needing new carpet it was clean and plenty of towels. The breakfast was good, hot and ready when we arrived for breakfast in the morning.
Again, expect to pay more if you are a NON-Smoker.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, Manager at Quality Inn Norfolk Naval Base, responded to this review, June 19, 2013
Thank you for taking the time to write a review. We rely on our guest’s feedback to improve each and every day. We enjoyed having you stay with us and hope to meet you and your family again.
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Columbia, South Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 18, 2013

After a long drive and a lengthy checkin, I collapsed in bed. At 5 minutes past midnight a call from the front desk awakened me. The caller told me that my room had not been charged to a credit card and that I would have come to the front desk to charge it properly. I told her I would not get dressed and come to the front desk, but I would clear it up in the morning, and furthermore, I did not like being rudely awakened. She threatened to throw me out. I told her that I was a member of a large group and that if I was forced to leave, my group would probably leave also. Finally she said she would put a note in my record so I could clear up the problem later in the morning. When I went to the front desk later in the morning the person on duty told me there was no problem; my card was on record. She did not know why I had been awakened and threatened with eviction. This event alone would keep me from ever staying at this hotel again. The other problems with this hotel like breakfast being set out over 40 minutes late, coffee not being available for long periods during breakfast, the stale cigarette smell of my room, the peeling paint, the broken lamp, the noise from other rooms, the lack of temperature control all reinforce my decision to never stay at this hotel again.

Room Tip: Try another hotel.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, General Manager at Quality Inn Norfolk Naval Base, responded to this review, March 19, 2013
I am most apologetic in my response to you. It is not our practice or policy to call a guest in the middle of the night and request payment without first making sure that our staff has not made an error. We are sorry for this oversight.
I have spoken to all parties involved and re trained the staff as to our policies in handling these issues.
I hope you will give us the opportunity to show you how committed we are to taking care of each and every guest and the impression they leave with.
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Richmond, Virginia
1 review
4 of 5 stars Reviewed March 5, 2013

I have stayed at this hotel off and on for a couple of years. I always find the rooms clean and comfortable. The hotel has all the standard ammenities. The hotel is a little older and cheaper than the others in the area. Nice fitness center. Needs more fruits at breakfast.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, General Manager at Quality Inn Norfolk Naval Base, responded to this review, March 12, 2013
Thank you for taking the time to review us. We appreciate all of the feedback we get. We are always looking for ways to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 24, 2013

My boyfriend and I stayed at a Quality Inn near Norfolk Navy Base on Thurs, February 21st, my boyfriend woke up in the middle of the night with bites on his neck. I didn't see any visible bites on myself. My boyfriend went to the front desk and reported the incident and showed the clerk the bites, she moved us from room 107 to room 115. After moving to a different room, the next morning I noticed that I too had been bitten, and then then the next day after we left the hotel, a few more bites appeared. By the third day after leaving that hotel we were experiencing serious itching fits, the bites felt like fire, and they were also very painful. Today, although a lot of the swelling and redness from the bites has gotten better, and they appear to be healing, some of the bites are still itchy and painful. We have suffered three days of undescribable itching and pain from the bites. I had never experienced anything like that before and people should know that the Quality Inn, which is a Choice Hotel, has a serious bed bug issue.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, Manager at Quality Inn Norfolk Naval Base, responded to this review, February 27, 2013
I am very sorry to hear you about your unpleasant experience at our hotel. After moving you to another guestroom, we immediately placed the guestroom out of order and had it inspected by a professional since we take this matter extremely seriously. After a thorough investigatigation by the Professional Pest Control Company that regularly services our Hotel, they concluded that there was NO infestation discovered in either guestroom (the first room you checked-into nor the new guestroom given to you) . Once again, we apologize for your less than pleasant stay and reassure you that we are very diligent in reacting to and investigating complaints of this magnitude and I assure you that The Quality Inn Norfolk Naval Station is NOT infested with bed bugs. We hope that you provide us with the opportunity to serve you in the near future.
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Greece, New York, United States
1 review
2 of 5 stars Reviewed December 4, 2012

I am saddened to say I expected more, we traveled all day and got in around midnight. We walked in to find a spider's nest above the tv near the ceiling. The fridge when opened fell out of the cubby it was sitting in almost landing on my foot. There was rust around the door frame of the bathroom. The number sign was broken on our room so we guessed we were in the right room. The pillows were so small that our heads barely fit on them. Then to top it off we had no hot water in the morning for our showers, it took almost a 1/2 hour to correct that problem. Breakfast was limited at best. All around worst stay in a long time.
All this for a total of 110.00 including tax.
So needless to say instead of 3 nights, we checked out and went over to Quality Inn on Northampton--that saved us $30.00 a night and it was like the Trump Towers in comparison.

Room Tip: Stay at the Quality on Northampton Blvd--it was a great place....in comparison
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, General Manager at Quality Inn Norfolk Naval Base, responded to this review, December 6, 2012
Thank you Cheri for your candid review. We value all of the reviews we receive, good and bad. Your input has been shared with the proper departments and corrective action has been taken where necessary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cookeville, Tennessee
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed December 4, 2012

The room was clean for the most part, carpets could use a good shampooing. The bed and sheets were comfortable. The staff is very friendly and our room was kept clean and neat. (We stayed 3 nights) The trucks from next door were a little loud in the mornings but that's city life.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, General Manager at Quality Inn Norfolk Naval Base, responded to this review, December 6, 2012
Thank you for taking the time to review us on line. We try very hard to have each and every guest leave with a positive experience. We certainly hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Norfolk Naval Base

Address: 8051 Hampton Blvd., Norfolk, VA 23505 (Formerly Comfort Inn Norfolk Naval Station)
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 39 Hotels in Norfolk
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Norfolk Naval Base 2*
Number of rooms: 120
Official Description (provided by the hotel):
All of the hotel's 120 rooms are tastefully decorated and designed with you comfort in mind. Guests are offered comfortable double beds or king accommodations, along with friendly service. Business travelers and tourists will find the up-to-date amenities convenient, and will make their stay productive and enjoyable. Our superior staff is waiting to serve you. ... more   less 
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Also Known As:
Quality Inn Norfolk Naval Base Hotel Norfolk
Norfolk Quality Inn

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