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“Great customer service” 5 of 5 stars
Review of Quality Inn Norfolk Naval Base

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Quality Inn Norfolk Naval Base
2.0 of 5 Hotel   |   8051 Hampton Blvd., Norfolk, VA 23505 (Formerly Comfort Inn Norfolk Naval Station)   |  
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Ranked #30 of 39 Hotels in Norfolk
Norfolk, Virginia
1 review
“Great customer service”
5 of 5 stars Reviewed July 21, 2012

I have had the most wonderful experience thus far on my stay at this particular hotel. The guest service representatives Michele Cobbs and Danielle Robinson were the greatest. They worked dilingently to assure that the Simpson family reunion guest were checked in, in a timely manner. Although they faced crisis in the process they continued on being friendly and courteous towards my family and other customers as they waited to be checked in. I appreciate their kindness and generosity towards us and I believe that they should be acknowledged for all their effforts. I know that a customer service job can be very difficult but those two ade it look so easy. Once again I appreciate all that they have done to make our stay fabolous.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, General Manager at Quality Inn Norfolk Naval Base, responded to this review, July 31, 2012
Thank you for taking the time to let us know how we are doing. We work very hard to make sure every guest; every time has an experience that is satisfactory. We truly have some very dedicated and efficient staff and I am sure they appreciate reading your comments. I hope we can host your family reunion again as it was equally pleasurable meeting you & your family.
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45 reviews from our community

Traveler rating
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    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Tulsa, Oklahoma
Top Contributor
168 reviews 168 reviews
65 hotel reviews
Reviews in 95 cities Reviews in 95 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed July 16, 2012

For the most part a good stay. I was awaken and constantly disturbed by staff as they were hauling boxes of papers to shred. At one point had to kick several boxes out of my way just to get into my room. Glad there was not a fire!!! They could have at least not stuck me back in this corner or waited until I checked out. The noisy shredder truck was there for quite some time. Breakfast was good and the front counter staff was very professional.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke
Top Contributor
199 reviews 199 reviews
34 hotel reviews
Reviews in 64 cities Reviews in 64 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed June 8, 2012

I stayed at this hotel June 7-9, 2012. The hotel was built in 1987. The rooms have flat screen televisions. There is an indoor pool and a nice exercise room. The Ruby Tuesdays, two blocks from the hotel, offers a 10% discount to the hotel guests. The breakfast area and lobby area are nice. The rooms have granite sink tops and have microwave ovens and refrigerators in the rooms. Although the rooms have exterior corridors, the hotel does have security. The hotel is near a naval base and close to the airport. I shared with a staff member this morning that I would like to see the exterior cleaned up some. Overall, I enjoyed staying here and found the staff to be very accomodating, helpful and friendly. Although there may be nicer places to stay in Norfolk, the prices will be more and the staff are not alway as helpful. I would recommend the Quality Inn, Hampton Blvd., Norfolk, for lodging.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, General Manager at Quality Inn Norfolk Naval Base, responded to this review, June 12, 2012
We appreciate all of the reviews we receive. I am glad you enjoyed your stay and I hope that we meet again. I will use this review to see if we cant get our sidewalks painted sooner than later.
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nyc
1 review
5 of 5 stars Reviewed December 29, 2011

This place has all it takes to make your trip comfortable and a pleasant experience.It is so clean that i did not have to use my sheets that i usually carry with me when i travel.The customer service was another positive feature of this place.The workers at the desk esp the manager,JOHN, were so accommodating and nice,they went out of their way to help .MANY THANKS TO JOHN,AND I WISH THEM ALL A REALLY HAPPY NEW YEAR!
I WOULD STRONGLY RECCOMEND THIS PLACE TO WHOEVER IS IN THE AREA AND NEED A PLACE TO STAY.THEY WILL MAKE YOU FEEL WELCOME!
MY VERY BEST REGARDS TO THEM:)

Room Tip: We were on the first floor and all was fine:)
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, General Manager at Quality Inn Norfolk Naval Base, responded to this review, January 10, 2012
Thank you very much, we try very hard to provide the very best accommodations for all of our guests. Thank you Armida, I hope all worked out for the best.
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Tampa FL
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 29, 2011

I was surprised to see some really negative reviews and then I noticed that most were two or three years old. I have a feeling that this hotel has been recently renovated because it was a lovely experience for us. We were driving around the mideastern states and had a lot of bad luck with the hotels we stayed in. This was a wonderful place. This is what I expect with Choice Hotels and have not found recently. Not only was the room clean, it was large and very comfortable. The hotel restaurant was such a surprise. The full breakfast that was included was excellent. We rarely eat dinner at a hotel because it is usually overpriced and not very good. This was so good and very inexpensive. I would definitely stay there again.

Room Tip: The most helpful to me are these reviews. Most people won't take the time to write a review unl...
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christiansburg, Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 7, 2011

I had a list of hotels recommended by the school and went down it until I found one close to my meeting room in my price range. Danielle, who took my reservation, was very professional and helpful. When I got into the city (for the first time), I took a wrong turn and called the hotel in a panic. Danielle was again working the front desk and determined where I was and read the map to me over the phone until I got back on Hampton Blvd. The room I had was very good for the money and I found all of the guests and staff to be friendly and helpful.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport News, Virginia
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed August 7, 2011

Our first room about gagged you with the smell of mold and/or mildew. I think if we had stayed in that room, we would end up sick. I went to the office to request a different room and the guy quickly gave me a new one. The second room was on the other side of the building and when we went over there, we noticed there was a condemned room directly on the other side of the building from our first room. I can only imagine it was due to mold and it is spreading through the walls.
The second room did not smell as bad, but it seemed as though they used a lot of air freshener to cover up the smell. We went back to the office and checked out 5 minutes later. Luckily, they gave us a full refund.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1QualityGM, Manager at Quality Inn Norfolk Naval Base, responded to this review, August 19, 2011
I would like to thank you for sharing your concerns with us. We take these issues very seriously, a mold issue could cause alot of harm and expense to a property and its guests. I will point out the room on the other side was hit by a car ( no one was hurt ). I expect the repairs to begin this week. If you feel you would like to discuss this further, please feel free to call me anytime. John H General Manager 757-451-0000.
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Additional Information about Quality Inn Norfolk Naval Base

Address: 8051 Hampton Blvd., Norfolk, VA 23505 (Formerly Comfort Inn Norfolk Naval Station)
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 39 Hotels in Norfolk
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Norfolk Naval Base 2*
Number of rooms: 120
Official Description (provided by the hotel):
All of the hotel's 120 rooms are tastefully decorated and designed with you comfort in mind. Guests are offered comfortable double beds or king accommodations, along with friendly service. Business travelers and tourists will find the up-to-date amenities convenient, and will make their stay productive and enjoyable. Our superior staff is waiting to serve you. ... more   less 
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Also Known As:
Quality Inn Norfolk Naval Base Hotel Norfolk
Norfolk Quality Inn

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