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“Best night ever!” 5 of 5 stars
Review of Norfolk Waterside Marriott

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Norfolk Waterside Marriott
3.5 of 5 Hotel   |   235 E Main Street, Norfolk, VA 23510   |  
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Ranked #10 of 39 Hotels in Norfolk
Cincinnati, Ohio
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Best night ever!”
5 of 5 stars Reviewed October 21, 2012

I had a wonderful night in this hotel, and wish I could have stayed more than one night! The location was beautiful and convenient, the staff was exceptionally friendly and the bed - oh, the bed - was to die for! The linens were clean and crisp, and the bed was so comfortable that I did not want to get up in the morning. I had an outstanding experience here, and would recommend it wholeheartedly!

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thitt, General Manager at Norfolk Waterside Marriott, responded to this review, October 22, 2012
Thank you for letting us be a part of the "Best night ever." We try to take care of each and every guest with our service, "exceptionally friendly," and our amentities, "the bed was to die for ....linens were clean and crisp."
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481 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
High Point, North Carolina
Top Contributor
72 reviews 72 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 18, 2012

Stayed four nights for a conference. All the facilities were nice spacious and clean. Staff is great except for breakfast wait staff. Also breakfast buffet most hot food was cold and it takes forever for juice or egg orders. Very poor breakfast for such a nice hotel. Get out and skip eating here.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thitt, General Manager at Norfolk Waterside Marriott, responded to this review, October 22, 2012
Thank you for your comments about your recent stay. Please accept our sincere apology for the issues you experienced during breakfast. Your comments have been shared with the restaurant staff in order to improve our service to all of our guests.
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Fuquay-Varina, North Carolina, United States
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 18, 2012

I really enjoyed my overnight stay at this hotel. The staff was friendly and the room was really nice. I was attending a conference and the conference rooms were great and so was the ballroom where the reception was held. The location was convenient too. Overall I was really pleased with my experience!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thitt, General Manager at Norfolk Waterside Marriott, responded to this review, October 22, 2012
Thank you for your wonderful comments about your recent stay and we are glad that you enjoyed your conference at the Norfolk Waterside Marriott.
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Columbia, Missouri
Top Contributor
61 reviews 61 reviews
19 hotel reviews
Reviews in 39 cities Reviews in 39 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 11, 2012

A conference hotel, this Marriott is a plus on service and energy. Concierge level special order omelets were a wonderful feature, unexpected and delicious. Rooms are a bit small but they are comfortable with lovely views and extra comfy beds.

Room Tip: Special request a waterside view to maximize your experience!
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thitt, General Manager at Norfolk Waterside Marriott, responded to this review, October 22, 2012
Thank you for your wonderful comments about your recent stay. We are glad that you enjoyed the wonderful features of our concierge level and that we could provide you service and energy that were a plus.
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Vacaville, California
Top Contributor
61 reviews 61 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 30, 2012

This hotel is centrally located, near several good restaurants whether you prefer locally owned or chain. The hotel is not one of the huge, modern confections but a solid hotel with great service. Check-in was fast and the staff pleasant and efficient. Rooms have big desks with enough outlets to charge your gadgets, sufficiently bright lighting. Amenities are abundant. Bathroom had several sets of towels. Spotless room and bathroom. Wonderfully well equipped gym, as usual Marriott has it open 24 hours, very sensible. The in-house restaurant, Shula's, got great reviews from my coworkers for steaks, but I ate a couple blocks away at Hell's Kitchen. Schlotzky's deli, Starbucks's across the street. Big mall about a block away, as is a wonderful museum whose subject is General Douglas MacArthur. Don't miss it, even if you only like history in small doses. Wireless internet is available in hotel for free, by the way. Overall a no-nonsense, well-run, well-staffed hotel that I recommend.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thitt, General Manager at Norfolk Waterside Marriott, responded to this review, October 2, 2012
Thank you for your wonderful comments about your recent stay. Better than the comment about our "great central location," we are glad that you found the staff to be "pleasant and efficient." The nexrt time you visit, you need to make sure you visit Shula's so that you too can try one of our great steaks. From your history of reviews, that should be in about 7 months from now and thank you for being a loyal Norfolk Waterside guest.
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NY
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 29, 2012 via mobile

Stayed in this hotel as part of a convention. Two of the elevators kept breaking down during our stay. They had two conventions in the hotel at one time.
I found the hotel a little run down. Ripped rug, and wallpaper in our room. Safety hazard with the fridge under sink and cord plugged in next to sink. Room was clean and beds are super comfortable but the pillows were flat. The service/housekeeper area on our floor was filthy and the staff kept the door open for all guest to see.
Parking is in the municipal lots on both sides of the hotel. Pool area was nice but you got to carry your chair out to the outside deck if you want to be outside and catch some sun. This hotel does have coin operated washer dryer - which is great.
Free wifi in the lobby, lounge and convention center was intermittent. No free wifi in rooms.
We tried to order room service one night but nobody answered the phone, we walk down to Shula steakhouse (way overpriced for the quality of food) and got it to take out. From then on we didn't eat at the hotel, there are enough great local places nearby to satisfy.
This hotel is downtown and on weekends the surrounding area is a ghost town. The smaller restaurants open on weekdays.
It is an easy walk to the light rail, McArthur mall, USS Wisconsin and the waterfront area with ferry access to Portsmoth. Across the street is a great breakfast place D'egg. Granby St is the street with a lot of restaurant offerings and is a short walk. Brick house diner ( mon-fri) on St. Paul's is another great breakfast spot or Bean There coffee shop. Try the 3 way cafe for unique lunch, on Plume St.

Stayed July 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thitt, General Manager at Norfolk Waterside Marriott, responded to this review, October 2, 2012
Thank you for your comments about your recent visit. Please accept our sincere apology for being "average." We are scheduled for a renovation of our guest rooms starting at the end of this year which would alleviate the majority of the issues. Your comments have been shared with all departments to help improve our service to all of our guests.
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Fredericksburg, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 29, 2012

I checked into this hotel on Septemter 27, 2012 to attend an appointment.My first experience was the bell man and his ability to inform me of some wonderful kid friendly things to do at the waterside as I did have my young son with me.I had a wonderful view of norfolk waterside from our room.Along with the fabulous cleanliness of the room and hotel itself.The conceirge lounge gave me a chance to sit back relax and enjoy our morning breakfast and evening snack.The chef and hostess in the conceirge lounge were A++.To bad I didn't get their names i would love to send them a thank huge thanks.I would highly recommend this hotel and will be back again when we visit the norfolk, virginia area.

Room Tip: Just ask the wonderful front desk crew and they truly make every effort to accomaodate your needs.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thitt, General Manager at Norfolk Waterside Marriott, responded to this review, October 2, 2012
Thank you for your wonderful comments about your recent visit. The most memorable part of a trip is normally not anything physical but the interactions you have with people. We are glad that our staff made this such a wonderful part of your stay. The next time you head south on 95, please come see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Norfolk Waterside Marriott

Address: 235 E Main Street, Norfolk, VA 23510
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Norfolk
#10 Business Hotel in Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Norfolk Waterside Marriott 3.5*
Number of rooms: 406
Official Description (provided by the hotel):
Surround yourself in our newly renovated accommodations seamlessly combined with traditional charm at Norfolk Waterside Marriott, a downtown Norfolk hotel set in the heart of the historic district. Located on the picturesque Elizabeth River waterfront, our Norfolk, Virginia hotel combines stunning river views with marble accents, classic wood styling and eclectic artwork. From its convenient connection to the Waterside Convention Center to the nearby Children's Museum of Virginia, Norfolk Naval Station or the Virginia Zoo, our location is ideal for business or leisure guests. Stay active at our premier Norfolk, VA hotel fitness center complete with personal TVs, or relax after sightseeing at Shula's 347, serving renowned cuisine within this hotel in Norfolk, VA. Plan intimate outdoor gatherings on our sixth-floor Riverview Terrace or execute grand galas in over 60,000 sq ft of premier Norfolk hotel event space. For unrivaled lodging on the vibrant waterfront, look no further than Norfolk Waterside Marriott. ... more   less 
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Also Known As:
Norfolk Waterside Marriott Hotel Norfolk
Marriott Norfolk
Norfolk Marriott

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