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“Do not stay here” 1 of 5 stars
Review of M-Star Norfolk Virginia Beach

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M-Star Norfolk Virginia Beach
2.0 of 5 Hotel   |   7950 Shore Drive, Norfolk, VA 23518 (Formerly Days Inn Norfolk)   |  
Hotel amenities
Ranked #29 of 39 Hotels in Norfolk
Grand Rapids
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Do not stay here”
1 of 5 stars Reviewed July 30, 2013

When I read the reviews prior to staying here, I figured that for every bad review there was a good review so it really couldn't be that bad. Here was my experience:
Room: 1st room given was not even cleaned. 2nd room was dirty even though it was cleaned. Pubic hair in the bathroom, shower, & microwave. Carpets & furniture old & stained. There was a blood stain on the side of the mattress. The room smelled of smoke & straight up funk.
Location: Bad neighborhood. What appeared to be a hooker being questioned by police 1st night. What appeared to be vomit on the staircase the next day. Suspicious looking persons driving and walking around all day/night. Public areas littered and dirty. I was afraid to leave my car out and would not even let my children (9 & 13) walk to the office alone for ice.
Breakfast: Terrible. Toast, cereal, muffins, & bagels.
We asked for extra towels & were told we had to bring our others ones to the front desk before we could get more.
Hotel staff: Greet us fine, however, when we brought our issues to her attention she told us we could just cancel the reservation & go somewhere else. The only problem is that the entire city, including VA Beach was sold out.
Believe the other poor reviews posted on this site. This hotel is terrible, at best.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mstarnorfolkva, Webmaster at M-Star Norfolk Virginia Beach, responded to this review, November 11, 2013
Dear Guest,

Thanks for being at the M-Star, Norfolk VA to stay during your last visit to our area.

Our apologies for the bad experience you had howsoever.

We have taken your review seriously and appropriate actions are being taken on each of your observations.

We are hiring a professional team to study and improve the hotel upkeep and hospitality.

Please make a note of the same.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
    6
    14
    10
    8
    32
See reviews for
22
16
9
4
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Palm Harbor, Florida
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 10, 2013

Sometime a cheapo room is not worth the cheapo price. I swatted 10 or so flies. carpets were filthy. AC would not adjust temperature... Freeze or cook were the only settings.
Not even a great location... Next time I'll pay the extra and stay at the Hampton Inn.

Room Tip: Try another Hotel
See more room tips
  • Stayed July 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mstarnorfolkva, Webmaster at M-Star Norfolk Virginia Beach, responded to this review, November 11, 2013
Dear Guest,

Thanks for staying at the M-Star, Norfolk and the review.

We are investigating the issue you have mentioned, but our apologies for the same however unlikely it may be.

We believe that’s only way to improve.

We are paying serious issues to the amenities and also pest control through a special agency.

You are again welcome to stay with us

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
4 of 5 stars Reviewed July 9, 2013

I recently stayed at the hotel and I must say I was impressed, the staff are friendly, great customer service.the rooms have been renovated and are spacious. I would recommend for people to stay. One particular staff made me enjoy my stay, checked on us and made us feel comfortable. The parking was great, the security was ok. Only one problem, the kids next door were noisy. The continental breakfast needs improvement. Overall stay was great

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 9, 2013

Was not impressed with this "hotel" at all....2star not at most 1 1/2 star. Walkway with puddles of water, swimwear hanging on rails, and cockroaches climbing the wall. First of all not enough parking available...vending machine and ice machine only available at the front desk. Outdated television; our remote would not even change the channel. Light/vent in bathroom was loud and light at vanity was way too dim. No iron or iron board in room...Hotwire should eliminate this from option of being a 2star...hotel; really a motel, but I guess you get what you pay for....RIGHT!!!

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mstarnorfolkva, Webmaster at M-Star Norfolk Virginia Beach, responded to this review, November 11, 2013
Dear Guest,

Thanks for staying with the M-Star, Norfolk during your last visit.

We appreciate the review and we take them quite seriously towards improvement.

Our sincere apologies for the inconvenience you had howsoever.

The entire issue related to the amenities, cleanliness and hospitality related problem has been investigated.

Appropriate steps have been taken and this will never happen again.

We would like you to take note of these and request to stay with us again during your next visit and experience the difference!

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
177 helpful votes 177 helpful votes
1 of 5 stars Reviewed July 3, 2013 via mobile

This place is horrible by far the worse hotel/motel I have every stayed in. People Barbecuing right outside their room, police activity, DIRTY old disgusting hotel! You pay for what you get! Run from this place as fast as you can!

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mstarnorfolkva, Webmaster at M-Star Norfolk Virginia Beach, responded to this review, November 11, 2013
Dear Guest,

Thanks for choosing the M Star Norfolk during your recent visit to our area.

We appreciate you for the review and regret the experience.

All hotel staff has been given training to ensure that such a thing does never happens again.

Cleanliness and amenities have been improved to match the best standards.

Please consider staying us with again.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia, United States
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 13, 2012

This property way over due for an update. Room is the typical crappy old Days, dated furnishings, non-HD TV. Staff was nice but had a lot of trouble performing the simple act of checking me in. Continental breakfast - poor.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about M-Star Norfolk Virginia Beach

Address: 7950 Shore Drive, Norfolk, VA 23518 (Formerly Days Inn Norfolk)
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 39 Hotels in Norfolk
Price Range (Based on Average Rates): $
Hotel Class:2 star — M-Star Norfolk Virginia Beach 2*
Number of rooms: 105
Official Description (provided by the hotel):
The pet friendly M-Star Norfolk Virginia Beach offers a free breakfast, outdoor pool, exercise room, and guest laundry facilities. Additional amenities are free parking and free wireless internet access. ... more   less 
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Also Known As:
Days Inn Little Creek Hotel Norfolk
Norfolk Days Inn
Days Inn Norfolk

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