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“Big improvement” 4 of 5 stars
Review of M-Star Norfolk Virginia Beach

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M-Star Norfolk Virginia Beach
2.0 of 5 Hotel   |   7950 Shore Drive, Norfolk, VA 23518 (Formerly Days Inn Norfolk)   |  
Hotel amenities
Ranked #28 of 39 Hotels in Norfolk
Charlotte, North Carolina
1 review
“Big improvement”
4 of 5 stars Reviewed July 9, 2013

I recently stayed at the hotel and I must say I was impressed, the staff are friendly, great customer service.the rooms have been renovated and are spacious. I would recommend for people to stay. One particular staff made me enjoy my stay, checked on us and made us feel comfortable. The parking was great, the security was ok. Only one problem, the kids next door were noisy. The continental breakfast needs improvement. Overall stay was great

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    6
    15
    10
    8
    33
See reviews for
23
16
10
4
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Durham, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 9, 2013

Was not impressed with this "hotel" at all....2star not at most 1 1/2 star. Walkway with puddles of water, swimwear hanging on rails, and cockroaches climbing the wall. First of all not enough parking available...vending machine and ice machine only available at the front desk. Outdated television; our remote would not even change the channel. Light/vent in bathroom was loud and light at vanity was way too dim. No iron or iron board in room...Hotwire should eliminate this from option of being a 2star...hotel; really a motel, but I guess you get what you pay for....RIGHT!!!

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mstarnorfolkva, Webmaster at M-Star Norfolk Virginia Beach, responded to this review, November 11, 2013
Dear Guest,

Thanks for staying with the M-Star, Norfolk during your last visit.

We appreciate the review and we take them quite seriously towards improvement.

Our sincere apologies for the inconvenience you had howsoever.

The entire issue related to the amenities, cleanliness and hospitality related problem has been investigated.

Appropriate steps have been taken and this will never happen again.

We would like you to take note of these and request to stay with us again during your next visit and experience the difference!

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
177 helpful votes 177 helpful votes
1 of 5 stars Reviewed July 3, 2013

This place is horrible by far the worse hotel/motel I have every stayed in. People Barbecuing right outside their room, police activity, DIRTY old disgusting hotel! You pay for what you get! Run from this place as fast as you can!

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mstarnorfolkva, Webmaster at M-Star Norfolk Virginia Beach, responded to this review, November 11, 2013
Dear Guest,

Thanks for choosing the M Star Norfolk during your recent visit to our area.

We appreciate you for the review and regret the experience.

All hotel staff has been given training to ensure that such a thing does never happens again.

Cleanliness and amenities have been improved to match the best standards.

Please consider staying us with again.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia, United States
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 13, 2012

This property way over due for an update. Room is the typical crappy old Days, dated furnishings, non-HD TV. Staff was nice but had a lot of trouble performing the simple act of checking me in. Continental breakfast - poor.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
4 of 5 stars Reviewed September 6, 2012

Mrs. Smita Shah, the manager of the hotel, was kind, courteous, helpful, and very accomodating. This made for a pleasant stay.

The continental breakfast was OK, but I would recommend that Raisin Bran, Fiber One, oatmeal, and scrambled eggs be added to the menu.

--A.M.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephens City, Virginia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 3, 2012

We were going to stay across the street at a higher rated place, but my friend was looking for a deal (and a pool) and unfortunately I was tired and gave in. We got there after 10pm on our way to the beach just looking for a place to stay for the night and get back on the road. It was not a restful night. It was hot and we turned the air on all the way and also had a fan we brought and we never got cold. It was stinky--a musty smell I suppose. We were up and down all night and found out that turning out the lights was a bad idea--my friend noticed "baby" roaches in the sink that went back behind the mirror when the lights came on. I saw them too. Gross! We left the lights on after that and tried to sleep. We missed breakfast--it was over at 9am--so no comment. We were ready to go anyway. The people we saw hanging around and checking in looked like they shopped at the hooker store. There was a big green bus parked outside promoting the legalization of marijuana. We were on the back side of the building which didn't feel particularly safe. There was a narrow passage at the top of the stairs to carry luggage through to our room. By the way, we never even looked at the pool. Also, the toilet rocked sideways. Maybe if you don't get up in the middle of the night and turn on the lights, you'd never know there were bugs (not reassuring to me), but you can't miss the stinky and hot part.

Room Tip: stay somewhere else
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  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mstarnorfolkva, Webmaster at M-Star Norfolk Virginia Beach, responded to this review, November 11, 2013
Dear Guest,

Thanks for choosing the M-Star, Norfolk VA during your last visit.

We value your review and observations.

We shall take it seriously and wholeheartedly for improvement.

We have carefully checked the points like the smell and other points which have been described including the room amenities.

Please note that we have improved a lot and you can be assured of a better stay now.

Please do consider staying with us again.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about M-Star Norfolk Virginia Beach

Address: 7950 Shore Drive, Norfolk, VA 23518 (Formerly Days Inn Norfolk)
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 39 Hotels in Norfolk
Price Range (Based on Average Rates): $
Hotel Class:2 star — M-Star Norfolk Virginia Beach 2*
Number of rooms: 105
Official Description (provided by the hotel):
The pet friendly M-Star Norfolk Virginia Beach offers a free breakfast, outdoor pool, exercise room, and guest laundry facilities. Additional amenities are free parking and free wireless internet access. ... more   less 
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Also Known As:
Days Inn Little Creek Hotel Norfolk
Norfolk Days Inn
Days Inn Norfolk

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