Stayed here for two nights while we traveled to the Eastern Shore during the day and back to Norfolk for dinner each night. Overall, have to say that I enjoyed my stay as I usually do with the Residence Inn line. Room was nice, despite one main elevator area these moved quickly and there was rarely a wait, was able to bring my two dogs (always a plus), staff as extremely friendly and helpful, plus decent breakfast each morning. Planned on using some of the other facilities-swimming pool, exercise room, but we stayed too busy. Not certain about the reviewer who said this was in a bad neighborhood. The hotel is on the edge of the Ghent neighborhood which is very nice. Of course you are also adjacent to downtown which does bring a few wanderers in the area. Did not notice anything unusual the first night, but the second night one individual kept hanging outside the front door and periodically popping into the lobby. Thought he was a guest until the doors were locked for the night. Walked the dogs at 6:30 to find a rather large group of homeless people just hanging out. Thought they might be seedy guests at first, but when they were sprawled out sleeping still in the lobby at 11:30 realized what they were doing. This is my one complaint was that it took the staff a long time to realize these individuals were not in fact staying at the hotel. Despite this if I am back in Norfolk I will stay here again. The quality and location of the hotel overrides this one minor concern.