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“Great Stay!” 5 of 5 stars
Review of Residence Inn Norfolk Downtown

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Residence Inn Norfolk Downtown
3.0 of 5 Hotel   |   227 West Brambleton Avenue, Norfolk, VA 23510   |  
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Ranked #7 of 39 Hotels in Norfolk
Certificate of Excellence 2014
Athens, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great Stay!”
5 of 5 stars Reviewed March 1, 2014

My boys and I came to Norfolk to see my Navy son off for his deployment, and we stayed in a suite here; it was wonderful! The room was roomy and comfortable, amenities were amazing, and the staff was fabulous! The best sign of a great place to work is that employees are genuinely enjoying their jobs; this was the case here. Especially delightful was Maria at the front desk- will stay here again when we visit for my son's return!!!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, March 3, 2014
First, thank you for your son's service. We do wish him a safe deployment.

We are happy you had an opportunity to spend a few days with your son before his deployment. Thank you for choosing the Residence Inn for your hotel. We do love our military family and friends.

We hope to see you before he returns from overseas and if not before when he returns. We would love to host his homecoming.

Thank you again for your kind comments about the staff.

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Lisbon, Portugal
Top Contributor
50 reviews 50 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 25, 2014

This an excellent hotel, ideal for long stays. I have stayed one week in an apartment.
The staff is great, and very helpful. It had a shopping service. The rooms were very well equiped. I would stay there again for sure.
They had gym and smimming pool, but I have not used it.
The only inconvenient for some(not my case): 15 minute walk for downtown.
The breakfast is excelellent, they have a large variaty of food available.
The hotel is very clean, the price a little bit high but it is worth it!
PS: I have satyed there in September 2012, not 2013

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, February 26, 2014
Thank you for taking the time to write such a nice review. We are happy you enjoyed your time in the states.

If your travel brings you back to this area we do hope you stay at the Residence Inn downtown.

Sincerely,



Linda Markert, CHA
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Fort Belvoir, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 30, 2014

I am currently staying in this hotel and I will check out early tomorrow. I'm actually kinda sad that Im leaving because this one bedroom suite is so nice. They have brand new appliances in the kitchen and the bedroom itself is nicely decorated. The room has lots of space and the linens were clean and neat. They served dinner for my first three nights and it was ok. I wouldn't rate it a 10, but I was hungry and it did fill me up lol. The staff is very kind and they did take their times to great each guest. I was traveling back and forth to the Navy base and the drive was roughly 20 mins straight down 1 road. I suggest this hotel to anyone else wishing to visit Norfolk, VA.

Room Tip: The rooms on the back side has no traffic, so I find it quiet and pleasant.
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, February 3, 2014
Thank you for your review.
We do get attached to many of our long term guests and it is sad to see them leave. But... we are happy they can return home to their family and friends.

We have met some amazing people. Each person has stories to share and we love hearing about them.

We do hope you return to the Residence Inn if your journey brings you back to Norfolk.

Thank you for staying with us.

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 25, 2013

Anyone who has stayed at a Residence Inn knows the drill. Suite, appliances, breakfast, fitness and pool. The RI Norfolk delivers an enhanced experience. The breakfast is great and the staff put out a great spread, opening exactly at 7am on a Sunday Morning. Overall, the front desk and maintainence were top notch. It helps that the hotel is newer than most of your other options.

The location of the hotel is a mixed bag. Two blocks north from the hotel puts you in a sketchy neighborhood, but 2 blocks south puts you at the MacArthur center. Two blocks east puts you at Scope arena & Chrysler hall. For us, it was great, but if you've stayed near the waterfront--this is not there.

As for parking, the hotel will funnel you to a garage across the street for $18. That seemed expensive to me on a weekend in Norfolk. There are 3 spaces across from the front door with meters, and a street of metered parking just west of the entrance. They don't charge on weekends or evenings, so we parked here for free. And also, check the room bill. We were charged initially for parking, even after I said we probably wont use the garage. It was no problem and it was taken off immediately.

The RI Norfolk is a great experience. If the parking gods are kind, as they were for us, you will be more than satisfied.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, December 27, 2013
Thank you for your review.

We are happy you received our "service so memorable" during your recent trip. We do hope you have a chance to return to the hotel in the near future.

Best wishes for a properous New Year.

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfreesboro, North Carolina
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 19, 2013

When planning our trip to Norfolk, we chose this location due to a holiday package offer through Norfolk's website. We were extremely pleased with our decision, and will choose this hotel again the next time we are in Norfolk.

As far as making reservations, it was through the website and quite easy to do. When making our reservation, we requested extra pillows and towels for our stay. Also, based on reviews on trip advisor, we requested a top floor room to limit possible noise from the streets. All of our requests were met and arranged upon our arrival.

Being a downtown location, we had already expected and budgeted for the parking. $18/day is a little high, but the convenience of being able to come and go was worth the price. Walking into the lobby, the hotel was very clean and presentable. We promptly got our key cards and went to our room. It was very nice, plenty of room in our selected the king studio.

Our experience with the staff was wonderful. Everyone was very friendly and extremely helpful if asked for local travel/eatery advice.

As far as breakfast, it was relatively standard fare. No complaints.

Room Tip: Top floor is a smart choice to limit street noise if you are a light sleeper
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, December 22, 2013
Thank you for your review.

We are so happy you enjoyed your package. We are relatively new to packaging here at the hotel and have so many wonderful things to see and do in the area.

Thank you for choosing our hotel and we do hope you have an opportunity to return to Norfolk and the Residence Inn Downtown.

Best wishes for the holidays.

Sincerely,

Linda Markert, CHA
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Mandeville, Louisiana
Top Contributor
292 reviews 292 reviews
43 hotel reviews
Reviews in 113 cities Reviews in 113 cities
306 helpful votes 306 helpful votes
4 of 5 stars Reviewed December 19, 2013

We stayed at this hotel for several nights while visiting the Norfolk/Virginia Beach area. The hotel is located very well for business travelers to the area, and has easy access to main roads if you are inclined to drive to Virginia Beach. The staff was very friendly and accomodating not only during check-in, but during the evening snack someone came over to ask if our children had something to make sure that they were happy as well. Room was very clean. Breakfast was very busy for the limited space (service area) but the employees kept the food stocked and it was a nice selection (better than the standard chain cereals, fruit, etc). Parking was across the street, but easily accessible. We would recommend this hotel and will stay here again if in the area.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, December 22, 2013
Thank your for your review. We will share your comments at our morning stand up meeting.

We hope you enjoyed your time in Norfolk. If you return for busniess or pleasure we do hope you again choose the Residence Inn Downtown for your hotel.

Best wishes for a wonderful 2014.

Sincerely,

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, VA
Top Contributor
187 reviews 187 reviews
46 hotel reviews
Reviews in 68 cities Reviews in 68 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed December 1, 2013

I rarely review the same hotel a second time, but this stay was even better than the previous stays. The check-in was the fastest I had ever witnessed in a few decades of business travel. Notable for breakfast was the spinach and feta with egg open faced on an English muffin (yum!). This was definitely not typical Residence Inn fare. Everything else about the room remains top notch for business, couples or family. The $18 parking is unfortunate, but it's a city owned garage.

Room Tip: Rooms on the parking garage side are quieter. Rooms on the busy Brambleton side have a nicer view.
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, December 3, 2013
We love our return visitors. Even better that your return trip was more pleasant then the last stay.

Thank you for taking the time to complete the Trip Advisor review. We do hope you enjoy the holidays and we are looking forward to your return trip in 2014.

Sincerely,

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Norfolk Downtown

Address: 227 West Brambleton Avenue, Norfolk, VA 23510
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#2 Romantic Hotel in Norfolk
#10 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Downtown 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Residence Inn Norfolk Downtown Hotel Norfolk

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