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“Wonderful Experience” 5 of 5 stars
Review of Residence Inn Norfolk Downtown

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Residence Inn Norfolk Downtown
3.0 of 5 Hotel   |   227 West Brambleton Avenue, Norfolk, VA 23510   |  
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Ranked #6 of 39 Hotels in Norfolk
Murfreesboro, North Carolina
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Wonderful Experience”
5 of 5 stars Reviewed December 19, 2013

When planning our trip to Norfolk, we chose this location due to a holiday package offer through Norfolk's website. We were extremely pleased with our decision, and will choose this hotel again the next time we are in Norfolk.

As far as making reservations, it was through the website and quite easy to do. When making our reservation, we requested extra pillows and towels for our stay. Also, based on reviews on trip advisor, we requested a top floor room to limit possible noise from the streets. All of our requests were met and arranged upon our arrival.

Being a downtown location, we had already expected and budgeted for the parking. $18/day is a little high, but the convenience of being able to come and go was worth the price. Walking into the lobby, the hotel was very clean and presentable. We promptly got our key cards and went to our room. It was very nice, plenty of room in our selected the king studio.

Our experience with the staff was wonderful. Everyone was very friendly and extremely helpful if asked for local travel/eatery advice.

As far as breakfast, it was relatively standard fare. No complaints.

Room Tip: Top floor is a smart choice to limit street noise if you are a light sleeper
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, December 22, 2013
Thank you for your review.

We are so happy you enjoyed your package. We are relatively new to packaging here at the hotel and have so many wonderful things to see and do in the area.

Thank you for choosing our hotel and we do hope you have an opportunity to return to Norfolk and the Residence Inn Downtown.

Best wishes for the holidays.

Sincerely,

Linda Markert, CHA
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172 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Arlington, Virginia
Top Contributor
269 reviews 269 reviews
42 hotel reviews
Reviews in 110 cities Reviews in 110 cities
301 helpful votes 301 helpful votes
4 of 5 stars Reviewed December 19, 2013

We stayed at this hotel for several nights while visiting the Norfolk/Virginia Beach area. The hotel is located very well for business travelers to the area, and has easy access to main roads if you are inclined to drive to Virginia Beach. The staff was very friendly and accomodating not only during check-in, but during the evening snack someone came over to ask if our children had something to make sure that they were happy as well. Room was very clean. Breakfast was very busy for the limited space (service area) but the employees kept the food stocked and it was a nice selection (better than the standard chain cereals, fruit, etc). Parking was across the street, but easily accessible. We would recommend this hotel and will stay here again if in the area.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, December 22, 2013
Thank your for your review. We will share your comments at our morning stand up meeting.

We hope you enjoyed your time in Norfolk. If you return for busniess or pleasure we do hope you again choose the Residence Inn Downtown for your hotel.

Best wishes for a wonderful 2014.

Sincerely,

Linda Markert, CHA
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Vienna, VA
Top Contributor
182 reviews 182 reviews
47 hotel reviews
Reviews in 66 cities Reviews in 66 cities
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed December 1, 2013

I rarely review the same hotel a second time, but this stay was even better than the previous stays. The check-in was the fastest I had ever witnessed in a few decades of business travel. Notable for breakfast was the spinach and feta with egg open faced on an English muffin (yum!). This was definitely not typical Residence Inn fare. Everything else about the room remains top notch for business, couples or family. The $18 parking is unfortunate, but it's a city owned garage.

Room Tip: Rooms on the parking garage side are quieter. Rooms on the busy Brambleton side have a nicer view.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, December 3, 2013
We love our return visitors. Even better that your return trip was more pleasant then the last stay.

Thank you for taking the time to complete the Trip Advisor review. We do hope you enjoy the holidays and we are looking forward to your return trip in 2014.

Sincerely,

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 4, 2013

Spent two nights at the Residence Inn Downtown Norfolk. Arrived at about 9:30pm. Front desk was very friendly Showed us where to park and asked us if there was anything we needed. First morning front desk showed where to catch the trolly down to Waterside. Room was very nice and comfortable. Would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, November 7, 2013
Thank you for your review.

We appreciate your business and look forward to your next visit to Norfolk.

If there is anything we can do to make your next stay more enjoyable please feel free to reach out to us prior to your stay or anytime during your stay.

Sincerely,

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

This was one of the cleanest and best Marriott chains I have ever stayed. The staff was exceptionally well trained, empowered to please the guest. You could tell this was a well managed facility. From the front desk to the maintenance crew, each employee made me feel like I was home. The rooms exceeded normal Marriott standards in cleaniness and style. The classic comfortable beds and the kitchen area were top notch. This is why I almost exclusively stay at a Marriott properties. I will be staying at this hotel anytime I need lodging in downtown Norfolk. Great Weekend stop for annual events happening in downtown Norfolk, business or just pleasure.

Room Tip: A pet friendly hotel that has floors specifically designated for non-pet rooms. All rooms are great...
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, November 4, 2013
Barbara, Thank you for your review.

Your kind words are appreciated. We are happy you enjoyed your weekend here in Norfolk.

It appears you may have been here during our fall Virginia Wine Festival. If this is the case we would like to remind you we have a spring wine festival just as lovely.

We do hope you stay with us again.

Sincerely,

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2013

My friend and I stayed at the Residence Inn Norfolk Downtown for a night during the Virginia Wine Festival at Town Pointe Park. We were given a one bedroom suite with kitchen, living room area, large closet and double-sink bathroom.

The cleanliness, friendliness of the staff, attention to detail in the room design and ease of check-in/check-out is what will keep me recommending this hotel to visiting family and friends.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, October 31, 2013
Thank you for the review.

Remember we do have another wine festival in May. We do hope you have an opportunity to visit the the Residence Inn Downtown in the near future.

Thanks for being our guest.

Linda Markert, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, VA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2013

Myself and a friend attended the Norfolk Wine Festival and booked this Hotel due to its location to a variety of walkable amenities. Upon check in, we were greeted with a friendly smile by Maria that offered directions to our event and a few Restaurants without even asking her. The spacious home away from home and over the top genuine service made our short staycation PERFECT and stress free! I highly recommend this Hotel in the event your travels find you in downtown Norfolk.

Room Tip: You must say hello to, Maria!
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIDTWN, General Manager at Residence Inn Norfolk Downtown, responded to this review, October 31, 2013
Thank you for your review.

The Virginia Wine Festival is one of the premier events along the Elizabeth River in the fall. This years weather also helped make the festival a great time.

Maria is a wonderful asset to our team and a joy to be around.

We do hope to see you back for the Spring Wine Festival

Best Regards,

Linda Markert, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Norfolk Downtown

Address: 227 West Brambleton Avenue, Norfolk, VA 23510
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Norfolk
#9 Business Hotel in Norfolk
#9 Family Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Downtown 3*
Number of rooms: 150
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Also Known As:
Residence Inn Norfolk Downtown Hotel Norfolk

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