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“Great public areas” 4 of 5 stars
Review of Hotel Riu Palace Madeira

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Hotel Riu Palace Madeira
4.0 of 5 Resort   |   Praia dos Reis Magos | Canico de Baixo - Portugal, Canico, Madeira, Portugal   |  
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Ranked #1 of 14 Hotels in Canico
Nr Doncaster
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
“Great public areas”
4 of 5 stars Reviewed January 25, 2013

The reception, bar, restaurant, pool area and poolside bar/specialist restaurant are all beautiful areas. All Staff efficient and very friendly. For me the problem and disappointment started when we entered our bedroom. We paid extra for a partial sea view and felt somewhat robed. Yes we had a partial view but so do almost all rooms. Our room got the sunrise but the sun was off it before 10am and in winter this meant you couldn't sit on the good sized balcony. With the hotel only about half full I thought we could have been given a much nicer room. The room was a nice size but there were three things that really irritated me. The worst was the badly stained carpet, the room looked like it had been recently painted but the furniture hadn't had the same facelift and was scuffed and marked, but I must come back to the dirty carpet. Who in there right mind wouldn't have changed the carpet, or at least have it professionally cleaned. I couldn't bring myself to walk barefoot on it. Secondly we paid 16 euros for use of the room safe. Expensive for one week. The safe was a floor safe and every time we wanted to use it we had to get on all fours on the grubby carpet. As a lot of the clientele is of an older generation how would they manage? Poor design. Fix it somewhere higher. Safes need to be accessible. My last gripe about the room is the lack of a kettle. I wake about 5am but could not get a tea or coffee until 8am with breakfast. I asked at reception and was told they only had three kettles and they were reserved for families with babies. It's years since I needed a travel kettle, but if you are thinking of staying here you will need to clear the dust off any travel kettle you may have in the bottom of a cupboard. Why do they not provide one? Is it a money saving (and making) opportunity?

I still gave the hotel four stars as everything else was lovely. The two outdoor pools were beautiful and clean. There large size made it a great place to actually swim. The sun beds were of a reasonable quality and the pads immediately bought to you by the chaps that looked after the pool area made them very comfortable. As always the staff worked hard to offer an excellent service.

The breakfast and evening meal were buffet unless you pre-booked for the poolside bar that was converted to a restaurant in the evening where you helped yourself to starters but the main course and dessert are bought to you by a very discreet waiter. Just book at reception the night before.

The free bus into Funchal was great. You book after 6 the night before at reception. It's on a first come first served basis but whilst we were there it was never full. When you book it you also have to book the return time which was not particularly great as you don't really know how long you want to be out but it is sensible as you know you have a place on the bus to get back. As buses were never full we sometimes caught an earlier one back which no one minded as we were not taking anyone else's places.

Bar expensive with two gin and tonics coming out at €14.20. Yikes

Like many others my husband got a poorly stomach whilst we were there but the hotel seemed to be trying their best to end the cross infection as they changed the help yourself serving spoons and tongues at least every hour but whilst ever you have individuals that help themselves to croutons with their bare hands and throw some back into the pot there will always be a problem. Please think before you touch the food on the Buffett. You know who you are!!

All in all not a bad place to stay but be prepared for it not to be as perfect as some of the reviews would lead you to believe, and if you like more than an occasional drink you need to have deep pockets. Hope you are luckier than us with the room. It you can afford it and there are suites still available book one of those. They have full sea views and most of them have sun nearly all day and by all accounts are lovely. It may sound as though we didn't enjoy our stay, but we did, we were just a little disappointed our stay didn't match to our expectations.

Room Tip: If you get room 1374 give the key back and ask for a different room.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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603 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
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English first
Warrington, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 23, 2013

We have visited Madeira eight times in as many years. Each time we have returned to the Riu Palace. Why? Friendly staff with a capital F. From entering the hotel lobby after a short bus ride from the airport you are looked after with such attention to detail more expensive hotels would be embarrassed. The rooms are spacious and have large beds, excellently fitted bathrooms. The majority of room overlook the slimming pool and out to sea. If you can get the end rooms on each floor you get a larger balcony and better views.
The food is mostly self service, and a massive choice both at breakfast and dinner. Very attentive waiters who cant do enough for you. Each one speaks at least 2 if not 3 languages.A hotel shuttle bus takes just 20 minutes into the town of Funchal and is very handy.
My advice, if you want to visit Madeira, book at the Riu Palace you wont be disappointed in the least.
We are returning for our ninth visit very soon.

Room Tip: Rooms at the end of each floor offer a wider view of the sea.
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  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 27, 2012

Staying at this hotel where the client facing staff are wonderful and all is lovely except that there is a diarrhoea and vomiting outbreak which has been going on in the background for several weeks. I and a significant number of other people have been infected this week but the hotel management is not instituting effective hygiene and infection control standards, for example symptomatic people are free to wander round the hotel, use the buffet which we all use shared tongs to take food off the buffet, use the swimming pool etc thus infecting other guests, as well as there being a source (human or non) within the hotel which is infecting new guests intermittently.

In the absence of effective infection control standards in this hotel, it is likely that the diarrhoea and vomiting infection will continue to spread for the next few weeks or months, so beware.

Stayed December 2012, traveled with family
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Scotland
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 30, 2012

We have just returned from a visit to one of our favourite hotels resolving not to return. Firstly, the staff, hotel & area are just the same. Delightful & helpful people in the extreme, immaculate & comfortable surroundings as before but commencement of all-inclusive & withdrawal of waiter service for us is a step too far. Since a lot of people leave the hotel after breakfast, pursuing varied activities & do not return ,til late afternoon I suspect many of the regular customers will move on. For the hotels sake I do hope they remain successful. The area is not suitable for family holidays due to the lack of beaches & flat areas for pram pushing. Changes to the starter buffet are not to our preference, but I am sure if visiting for the first time it will be acceptable. All buffet dining is comparable to canteen food where you are constantly up& down collecting soup course, starter course, main course, sweet course, &finally cheese course. A constant journey!!!
Thomson,s continue to offer restricted holidays to this hotel, 3 week vacations impossible to obtain out of Glasgow. Such a pity as German customers get what duration they wish. Since this travel co. have exclusivity to this hotel they can. "Call the tune "
So sorry, to have to write this review as previously said, the hotel & staff in particular are of the best and we feel the motto "if its not broken - why fix it" applies here &this will amount to a drop in standards.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penzance, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 16, 2012

This must be the best hotel in the RIU group and is very well managed
The staff are all genuine and friendly and can not do enough the ensure the stay is comfy
The food selection and quality is second to none and the chefs stand proudly at their station and serve it with a laugh and a smile

We have just returned from RIU Maspalomas in Gran Canaria thinking it would be as good as this Madera hotel
That is not even in the same league :(
The pool man was very helpfull in supplying the mattress etc as soon as he ssaw us walking towards the pool
All in all this is a faultless hotel

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strathaven
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 9, 2012

This is a lovely hotel with good facilities. All areas are kept very clean and tidy and it exudes an ethos of attention to detail.
The staff are particularly friendly but not in a pushy way. They genuinely appear to enjoy working there which is always a good sign, and this is reflected in their attitude to the guests.
The food in terms of variety and presentation is excellent and it is difficul to resist over indulging.
The hotel location is far from ideal, but the regular operation of the courtesey bus from the hotel helps to alleviate this as a major issue.
Although not specific to this hotel I must endorse another recent review which mentioned the problems with queueing at the airport. I fear that if the airport problems are not resolved quickly then more people will stop flying to Madeira.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 6, 2012

This was our second visit. We don't normally return to places we have stayed but enjoyed our last visit so much we decided to have a week in November just to relax. The staff were as great as they were eight years ago- in fact the hotel has a really friendly ethos.
The weather was not brilliant but after each rain shower the pool staff patiently wiped down the loungers and brought out the cushions again, and the outdoor pool was still heated even though it was the winter season.
The location is some way out of Funchal but the hotel shuttle bus is reliable and free.
Mealtimes were a highlight with lots of choices on the buffet- we did notice that they no longer give you the option of a meal served at your table by a waiter- so you have to stagger over to the pudding bar on your own two feet!
It's worth enrolling at Reception for the Riu loyalty schemme if you use Riu hotels annually. Some other guests we met went to Riu hotels 3 or 4 times a year- lucky them! So Riu must be doing something right!
A quality hotel in a quiet setting overlooking a small pomenade.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Madeira

Address: Praia dos Reis Magos | Canico de Baixo - Portugal, Canico, Madeira, Portugal
Location: Portugal > Madeira Islands > Madeira > Canico
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Canico
#1 Luxury Hotel in Canico
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Riu Palace Madeira 4*
Number of rooms: 327
Official Description (provided by the hotel):
Located opposite the oceanfront promenade of Canico de Baixo. 8-Storey building. 10 M to the sea; access to the ocean across a walkway. 13 Km from Funchal (complimentary shuttle service from the hotel; weekdays and Saturdays. Not available on public holidays). 2 Km from the city centre. 2 Km from various shops. 10 Km from the airport. 50 M from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Madeira Canico
Hotel Riu Palace Madeira Canico

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