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“Excellent Again” 5 of 5 stars
Review of Hotel Riu Palace Madeira

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Hotel Riu Palace Madeira
4.0 of 5 Resort   |   Praia dos Reis Magos | Canico de Baixo - Portugal, Canico, Madeira, Portugal   |  
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Ranked #1 of 14 Hotels in Canico
North Shields, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
“Excellent Again”
5 of 5 stars Reviewed October 3, 2012

I get really annoyed with people who fault the staff at this hotel. During financial crisis staff have been reduced but those who remain are exceptional and nothing is too much trouble for them.
Yes the location does not suit everyone but with modern technology you know that before you go.
Food was up to its normal excellent standard with great service at dinner and breakfast. If you are looking for night life and partying this is not the spot for you??????

Room Tip: Ask for partial sea view
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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629 reviews from our community

Traveler rating
    423
    162
    40
    4
    0
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82
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Nelson, Lancashire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 25, 2012

Food,staff and facilities excellent as expected in a Riu Palace. The resort (if you can call it a resort) was absolutely abysmal. There is a promenade in front of the hotel which you can walk end to end in 10 minutes, and does not have any bars/shops/restaurants at all. You have to travel further afield for any kind of entertainment/activities both day and night, Fortunately the hotel runs a courtesy bus several times a day to Funchal, but apart from that everything is hotel based. Ok if you want a quiet holiday.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Towcester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 15, 2012

We have stayed at a few Riu Palaces over the last couple of years so how does the Riu Palace Madeira compare? Well the rooms are good and the food is very nice and there is plenty of room by the pool, but (yes, you knew there was a "but" coming) it all feels a bit tired. The staff are friendly enough but they don't go out of their way to make you welcome and there is nothing about this hotel that makes you feel in anyway special. We would happily go back to any of the previous Riu hotels we have stayed at (funds permitting), but the Riu Palace Madeira? Maybe not. Its nothing special.

A final word if you are visiting Madeira for the first time. The airport is just one long queue from check-in to departure gate.

Room Tip: Nearly all the "sea view" rooms are overlooked and not very private at all. If you do wis...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton, Bedfordshire
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed September 10, 2012

Just back again from our favourite hotel, which was as good as ever. The hotel itself is looking a bit worn and perhaps a refurbishment would make it even better. There will be a change next year though, as Thomson are offering an all-inclusive option, which might change the ambiance of the hotel. Apparently a few hotels in Funchal are doing the same as the government of the island wants to attract a "different" type of clientele. Disaster may beckon. The Palace has few youngsters, is a haven of peace and quiet, has fabulous food and you don't need a lot for lunch after a good breakfast. The spectre of all day eating and drinking guests does not suit the views of most returnees, and we will have to wait.
There are some good eateries on the road up the steps from the Prom, and although it is hard for those less mobile, it can be done. Admit the bar down form Spar is not to our taste though the beer- local Coral lager- was as good as anywhere. Bolo de caco (garlic bread) in Habbeas Coppus is excellent (Coppus derives from Latin for Glass) Little locals bar round the corner from the cove actually had 3 beers on sale- if they didn't run out - at ridiculously low prices, but the bar is noisy and very Portuguese.
The manic hotel bus driver blasts you with local(ish) music non-stop, but apparently people ask if they can buy it. He also gets you to and from Funchal by circuitous routes, well worth a scary ride on local "side" roads. Funchal doesn't seem to have changed, two "large" cups of very good coffee with milk 95 cents each if you know where to go, and great local grub at Sunny Bar next to MacDs and Pizza hut, Bifana- pork steak sandwich -2Euro tasty and value.
Now we wait and see what changes may happen, we will certainly go to Madeira and the Palace next year, and pray it has not gone downhill, as it is a brilliant hotel

Room Tip: Rooms facing the Airport get morning sun those facing Funchat afternoon sun, except it often clouds...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 5, 2012

Booked the hotel as previously stayed in Riu Palace Gran Canaria. The hotel service is excellent from the pool to the restaurant. Food great and varied.
Very disappointed at the air conditioning being switched off from 01.00-07.00hrs just when I needed it most!!!
The location is isolated and not suited if you like to go out in the evening, taxi to Funchal 25 Euros.
The hotel provide a curtesy bus during the day.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 24, 2012

My wife and I spent two weeks in the Riu Palace during summer 2012 and can report that it is very good indeed. As reported elsewhere, the staff are very friendly and helpful. On arrival we were greeted by a glass of quality Madeira wine, a nice touch. Preparing our room to proper standards was delayed by about one hour (during which time we lunched on the poolside). The staff were most apologetic about the delay and our luggage was accompanied to our room by a complementary bottle of Madeira wine. The hotel wants to make a good impression. Evening food is served either at the table for speciality dishes, or from the extensive buffets for other dishes. It is all of a high standard. HINT: Portugese wine is OK but the Madeirans have not mastered table wine yet. The evening entertainment is of varying standard, but is mostly worth the effort. Breakfast is less formal than dinner (shorts allowed!) and can include a glass of Cava. This sounds slightly ludicrous, but finishing a good breakfast with a glass of bubbly while enjoying the sea view makes more sense than you might think. The rooms are more than adequate and are decorated in the slightly darker taste of the Portugese (as opposed to the bright/white taste of Spanish hotels). The location is not ideal but the view out to sea is very good. Getting to Funchal (the focus of everything on the island) is easy using the free bus, providing you remember to book the night beforehand. If you are a British visitor then be aware that the vast majority of guests are German; this means that you will be in a small majority, but that they are a demanding majority, resulting in high standards.

Room Tip: Pay the extra to get a proper sea view. It is really worth it.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton Coldfield, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 17, 2012

Just returned from the Riu Palace. Fantastic hotel, spotlessly clean, efficient staff. We booked a junior suite which consisted of two double beds side by side. An archway through to a lounge area with television and fridge if needed. Beautiful bathroom and separate dressing room. However, it would have been nice to have had tea or coffee making facility in our room. Missed my cuppa on the balcony. Wonderful views from the balcony. The food is extremely good with lots of variety. The only thing we did not like is that the dinner is divided into two sittings. The first is at 6.30pm and the second at 8.30pm. We were allotted the 8.30 slot which we were not keen with. The reception changed for us which was fine but we found we had to share a table with two strangers who were german so we could not even communicate. We did complain and we did get moved to a table for two. Much better, but be warned there are very few tables for just two people. We did feel that as we had paid more for the holiday because we had a junior suite that it would not be too much to expect a table for 2. Because of the lateness of the second sitting the entertainment (such as it is) did not start until 10pm. The location was not so good. Whilst it is beautiful we do enjoy walking in the evening to the local "pub" and perhaps a few gift shops. There were none so we felt a bit cut off from the rest of the world at times. There was a small restaurant where you could have a drink by a Spar supermarket. It is an upward struggle to reach it and if you have any walking difficulties I would give it a miss. We only had one drink at this place as it tasted like the drink had been watered down. The hotel provides a courtesy bus for hotel guests to Funchal. Make sure you book the night before. It is a very efficient and reliable service. There is also a bus stop at the top of the drive if you wish to go anywhere else. There is a promenade in front of the hotel which is nice and flat and joggers constantly go up and down. Not many people used the pools as the weather was very windy. The wind actually picked up sun loungers and moved them across the pool area. On the whole an excellent hotel but the location was just not for us.

Room Tip: Try and book a junior suite - well worth the extra cost.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Madeira

Address: Praia dos Reis Magos | Canico de Baixo - Portugal, Canico, Madeira, Portugal
Location: Portugal > Madeira Islands > Madeira > Canico
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Canico
#1 Luxury Hotel in Canico
#1 Romantic Hotel in Canico
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Palace Madeira 4*
Number of rooms: 327
Official Description (provided by the hotel):
Located opposite the oceanfront promenade of Canico de Baixo. 8-Storey building. 10 M to the sea; access to the ocean across a walkway. 13 Km from Funchal (complimentary shuttle service from the hotel; weekdays and Saturdays. Not available on public holidays). 2 Km from the city centre. 2 Km from various shops. 10 Km from the airport. 50 M from a bus stop. Credit cards accepted: MasterCard, Amex, Visa, Diners. ... more   less 
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Also Known As:
Riu Palace Madeira Canico
Hotel Riu Palace Madeira Canico

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