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“make your own mind up.” 4 of 5 stars
Review of Dom Pedro Garajau Hotel

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Dom Pedro Garajau Hotel
3.0 of 5 Hotel   |   Estrada do Garajau, 131, Canico, Madeira 9125-067, Portugal   |  
Hotel amenities
Ranked #10 of 14 Hotels in Canico
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“make your own mind up.”
4 of 5 stars Reviewed November 3, 2013

So glad i dont take to much notice of whinging and whining reviews.
This hotel is a 3* hotel and in my opinion is of a good standard.
The Rooms a reasonable standard and size and are cleaned daily by really pleasant staff.
we stayed on a room only basis so did not use the breakfast facilities, although after asking other holiday makers was informed it was a reasonable contintal breakfast.
Its a large hotel with two outside pools and one indoor pool which is slightly warmer, no real entertainment in the hotel but plenty of places to go and visit either outside or a short bus/taxi ride away.
All in all this is a good value for money hotel in a beautiful country.

Room Tip: room 2104 has beautiful views of the crista-rai statue and the Atlantic.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Warszawa, Polska
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 4, 2013

This place is utterly horrible.
Some youths hostels have higher standards!
Built in probably late '80s and never renovated. Rooms are poorly equipped and dark; the only thing that the "Cleaning Service" actually does is fold your towels and make your bed. Food is awfully monotonous and barely edible. The outdoor pool is of a size of a larger bathtub. The WiFi service is only available at the reception and painfully slow.
If you get lucky - your view will be more or less at the ocean. If not, you'll be looking at: trash cans, service area, somebody's backyard.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 6, 2013

Beware - we were robbed in our room whilst we slept. We were on the third floor at the back of the building and someone climbed in through our open window. You have to have the windows open because there is no air con. Another guest we met at the pool said they had been disturbed in the night a few days earlier by someone who had climbed into their room on the second floor. The police said it was common at this hotel but the reception staff were unsympathetic and said it was our fault for having the window open. If they had warned us of the dangers we would obviously have kept the windows closed. After being robbed we bought a big fan in town from a shop near to the indoor market. If you can survive the heat with no air con then the hotel is good value but guests should be aware of the security risks at this hotel.

Room Tip: Even on the third floor you are at risk at the back of the hotel.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 29, 2013

Just came back, thank god! We had booked air-conditioning and had sent a personal confirmational email to the hotel prior to arrival. no answer to email requests and the staff on reception were liars. 'We have no air-con in hotel' i was told. they told us to take our cases to a holding area until 2pm, We then carted them to the room from hell... Room 3306. No air-con, no view, dirty, decor & utensils from 1950s. The breakfast was awful, too crowded and poorly presented with no choice or variation ever. The service of staff in hotel bad and downright rude and indifferent. The noise of the chambermaids woke us up at 6am every morning. The advice from the reception was incorrect and useless. The pool bar has no staff or security. Non guests & locals use the pool for free and change & urinate in the pool bar area. Pools are not heated and bins never emptied. No entertainment and the evening buffet is carried in each night from the restaurant oppersite. No information is offered about this lovely island by any staff. YOU ARE ON YOUR OWN.

We made our own holiday even though this hotel made it hard. The restaurants over the road are great and trips to Funchal and with Manuel around the island good fun.

Eventually after my fourth complaint i was granted a meeting with the serving manager who gave us a room in block two..WITH AIR-CONDITIONING !!!!! Not one air-con units but two can you believe it. He apologised for his staff and took notes. I hope he keeps his promises. Free water & fruit but no COMPENSATION for 4 nights in a hot hell hole.

No shuttle bus not even between DOM Pedro hotel next to closest sandy beach. Reception told us to walk 2.5 km over the motorway to catch a bus...USELESS.

Annoyed of London

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 2, 2013

we stayed at this nice hotel back in march. Room was simple, but good size and clean- also had a balcony with great views of the garden ( with functioning pool ) and beyond, pretty pink rooftops leading across to ocean and statue of christ,, a local landmark. ( really worth going down hill to here, as great views of cliffs and funchal ). everything worked well other than the fridge freezer which was dripping water from freezer which needed defrosting. well done to hotel for replacing this promptly though ( ask for rooms with kitchenette as real advantage )Breakfast continental with fresh ingredients; freshly baked bread, cheese slices, tomatoes, cucumber, preserves yoghurt and fruit.. Hotel restauarant not open for dinner when we were there. Also efficient coffee machine- what more could you want for extra 3 euros each?!( on hotel website) staff hard working ( noticed lots of cleaning going on ) and friendly. Useful ( free )computer terminal for internet at reception desk. Park just round corner down hill (towards sea ) for free parking.- extra 2 min walk. Dogs seemed to be having a major squabble somewhere on first night with each other! not heard rest of week. didn' t use restaurants opposite as went into canico for excellent restaurant "central "( among others on TA in canico town )near church. A brisk 20 minute walk in each direction ( down hill again and round)from garajau otherwise bus. All in all,while hotel may not be a destination ( for pampering ) in itself, it ticks all right boxes otherwise and cannot be beaten for value for money. STAY HERE!

Room Tip: 2nd floor room. garden view ( facing sea )
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birmingham
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 11, 2013

I stayed at this hotel March 2013. It wasn't my first choice but it came recommended by the travel agent. My room was cleaned every day but was a little dated as was most of the hotel. My room overlooked the roof which was partially re-felted during my stay. Oh the sweet smell of tar...
The breakfast lacked imagination. There was no entertainment not even any background music during the whole of my stay. The large outdoor pool didn't have any water in it! The only bar open never had any change and the staff were clearly unhappy in their work. The location of the hotel was fine so I went out most days using the local transport. Overall, I can only think that this hotel just wasn't ready for guests?

Room Tip: I had a corner room which had a nice large balcony
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  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 7, 2013

We knew when we booked this hotel that it was only a three star hotel, so we didn't expect a great deal. As long as it was clean and comfortable we were happy. It fulfilled all that, and we thoroughly enjoyed our breakfasts there. One of your reviewers said it was very basic - heaven help her if she ever has continental breakfast in Britain - toast or croissant and jam if you are lucky! Teas, coffee, chocolate, orange juice, passion fruit juice, 2 types of cereals, toasting bread, white and brown fresh-baked crusty bread, butter, jams, honey, yoghurts, ham, cheese, tomatoes, cucumber, onion - what did she expect - a full fry-up? We loved it.
The swimming pools were great, and the bar open when you wanted it. The bars and restaurants and shops opposite the hotel were fantastic, and the one directly opposite reception was the best - food, price and service superb. Try the 'espetada' - a skewer of grilled chunks of steak, hung on a wrought-iron stand and dripping with garlic butter!
We did have a very serious problem the second week, as I broke my leg visiting Porto Moniz.
I had to struggle with crutches up and down steps, as no part of the hotel was accessible without climbing steps, and the dining room was two flights down from our room - no lifts.
However, I managed, as I had to. I just wouldn't recommend Madeira in general, and Dom Pedro in particular, if you have any sort of mobility problems. (healthcare brilliant, though!)

Room Tip: Ask for a sea view, and preferably block 2. We had a view of the pool, the sea, and the statue of Ch...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dom Pedro Garajau Hotel

Address: Estrada do Garajau, 131, Canico, Madeira 9125-067, Portugal
Location: Portugal > Madeira Islands > Madeira > Canico
Amenities:
Bar / Lounge Swimming Pool
Hotel Style:
Ranked #10 of 14 Hotels in Canico
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dom Pedro Garajau Hotel 3*
Number of rooms: 272
Official Description (provided by the hotel):
Dom Pedro Garajau is a 3-star hotel-apartment with 272 rooms and Suites set on the south coast of Madeira Island. Garajau is famous its Natural Reserve made to protect a very privileged area of Madeira's coast, in an effort to make it work as an ecological nursery. This is the only exclusive marine reserve in the entire Portugal and It is a location for snorkeling and scuba-diving.Facilities are included such as an Indoor heated pool with sliding roof, apart from two outdoor pools and Children's Pool and also a sports court. Dom Pedro Garajau is setting half way between Funchal and Caniço ideal to visit the island. All of this makes it the perfect base for exploring the island or enjoying an action-packed holiday. Dine Around and stay at Dom Pedro Garajau. The "Dine Around" system is a different option that allows food lovers to pick restaurants outside the hotel. Through a voucher system, half-board guests staying at the Dom Pedro Garajau can now choose from a variety of restaurants near the hotel. Without doubt, this factor will set us apart from the traditional Half-board system, allowing our clients to change restaurants daily and experience different types of cuisine. Madeira International Airport is only 11km (6.8 miles) from the hotel (10 minutes drive), and only 8 km (4.9 miles) from the main city, Funchal. ... more   less 
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Also Known As:
Dom Pedro Garajau Canico
Hotel Dom Pedro Garajau Madeira
Dom Pedro Garajau Hotel Madeira/Canico

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