I'm quite disappointed with the service we received hete. We booked two rooms with Hotel Germania a few weeks before we travelled. After a horrible thunderstorm that we drove through to get there, me and my family were expecting a welcome atmosphere. We didn't get that.
Firstly, there was no obvious parking so my boyfriend sat in the car outside so we could be told where the car park was. I asked the manager and she said yes they have a car park but didnt tell us where. Another manager got grumpy about the car being there for 5 minutes. yet no one told us where to park! So my boyfriend had to drive the car further down the road to a car park that belonged to another hotel until we were told where it was!
In the meantime... it seemed like they couldn't find our hotel room bookings which as i said, we'd made weeks before we got there and emailed the day before to confirm all was okay. SO this took some time to sort out.
The managers attitude at dealing with our queries and reservation was pitiful. She didn't smile once (during our whole stay) and no effort was made to make us feel welcome. I felt uncomfortable for the entirety of our stay.
The good points were the breakfast.... plentiful, fresh and tasty. Great waiting staff. Lovely beaming housekeepers in the morning, always going out of their way to say hello and a nice clean room... but without the hospitality and homeloness a hotel should provide... it was a disappointing visit.
Also... after we finally got to find out where the car park is... it was just a shoddy gravel field with overgrown plants. The plants were the thorny kind that clung to your clothing and were painful t o remove. I hated stepping foot into that car park. I would get bitten and stung by bugs and plants galore.
- Official Description (provided by the hotel):
- Because our heart is in everything we do! A little hotel in Jesolo Lido and right opposite, 16 apartments in Villa Elena and Villa Miranda just 100 metres from the sea, next to the Jesolo Lido pedestrian area. The hotel has been run by the Menazza family for 28 years: Giorgio, the dad, began this business, which is today carried on by his daughter Tania. Giorgio is no longer as involved as he used to be, but he's still ready to welcome you with his usual friendliness and directness, behind which is a big heart. This is Hotel Germania, where clients are called guests and often friends and where they feel at home. Our all-inclusive formula, the fun atmosphere created by our entertainment staff and the special attention to families means that our nickname is the 'family-sized holiday village' ;-) ... more less
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