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“A great place to stay in Puglia” 5 of 5 stars
Review of Grand Hotel La Chiusa di Chietri

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Grand Hotel La Chiusa di Chietri
4.0 of 5 Hotel   |   Strada Statale 172 dei Trulli, Km 29.8, 70011 Alberobello, Italy   |  
Hotel amenities
Ranked #7 of 19 Hotels in Alberobello
Certificate of Excellence 2014
Chesterfield, United Kingdom
1 review
2 helpful votes 2 helpful votes
“A great place to stay in Puglia”
5 of 5 stars Reviewed September 12, 2010

We booked the hotel direct throught the contact details on the website, it was very easy but slow in replying to our request. When we arrived the place was a miniture paradise in a beautiful setting. We explored Puglia from there, you definatly need a car. Near was Alberobello with its historic trulli houses. On route to the coast to the hotels private beach location in Capitolo near Monopoli. The place is called PelleRossa, well this has changing facilities, bar, loungers and a restaurant with fresh pasta and ice cold drinks. There are plenty of places to visit and soak up the Puglian lifestyle - Ostuni with its historic white town pearched on the top of the hill, Fasano with the Zoo Safari (my children enjoyed the visit and the dolphin show) and then the breath taking town of Poligniano a Mare. Back to the hotel every afternoon to enjoy the pool and round sun sunbeds, enjoyed with a Aperol Spritz cocktail mixed at the bar. Dinner was great with a choice from an A la Carte menu, fresh pasta each night followed by a selection of Meat or Fish then fruit or a Italian dessert. Each night we ate outside in the courtyard with live soft music and candle light. The staff were very helpfull but on a Sunday its a bit more hectic with the Puglian buffet instead of the normal A la Carte. The hotel also has a small trulli village which you can stay in too. We will definalty return.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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425 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Southend on Sea
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 5, 2009

The hotel is lovely - great staff although it helps if you try to speak a little Italian to them (it's not overly commercalised so some staff don't speak English). The hotel rooms are spacious - we don't recomment the rooms with balconies as the hotel is still doing expansion work so the view from the balconies is less than salubrious! No building noise though - we thought they could be adding shops which would be a good idea. It would be lovely if there were somewhere to walk to in the evening but you are surrounded by countryside - lovely by day, lonely by night...although hotel bar prices were not over priced. Nice pool area with free sunbeds/mattresses although pool bar closed in September - this shows how good the staff were - we booked coffe for 1130 and they delivered it to the pool - quite a walk with a tray! Take time to walk round the hotel grounds - the gardens were lovely.
The food was good - recommend half board pre-paid - half the price of paying on the spot.
Definitely have a car - roads are quite quiet - apart from Bari - but you need to visit around and about - Albero is bello and only 8 minutes to drive - there aren't a lot of stunning towns or shopping areas but for a daily trundle around it was essential.
Hope this helps...enjoy...

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 9, 2009

We have just returned from our stay at the hotel with Page & Moy Travel. Paying a little extra for a superior room gave us spacious accommodation with a jacuzzi. It would have been helpful to have a shower in addition to this as the jacuzzi took a very long time to fill and empty.
Food was well presented and a wide selection of local dishes were on offer. Staff were helpful and friendly. Plenty of places within the hotel complex to relax in or out of the sun.
A thoroughly enjoyable holiday.

  • Stayed September 2009
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farnborough, Hampshire
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 19, 2009

We booked independently through a travel agent but had also checked reviews on Trip advisor. We went with an open mind and were pleasantly surprised when we were greeted by welcoming and friendly reception staff. We were shown to our room and awaiting us was a bottle of Spumante and a bowl of delicious local fresh fruit. We were staying on a half board basis and the food for breakfast was more than adequate to set us up for the day. Dinner in the evenings was served outside and a choice of 4 dishes per course was offered. The food was 1st class and more than adequate, especially the risotto which was superb. The staff very quickly got to know us and were more than keen to help in any way. The waiters in particular were professional but friendly. We adored the pool and spent a lot of time there just relaxing and enjoying the tranquility. During our stay of 11 nights, there were 5 weddings but they in no way interfered with our enjoyment. In fact they enhanced it, the splendour of seeing Italians enjoying themselves and the follow up firework spectacle enabled us to share in a small part of "real italian life". To experience the local area however, a car is essential. We were extremely sad when our time to leave came.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 10, 2009

We booked for 2 nights at the beginning of a holiday exploring the Puglia region . We chose this hotel as it looked tas if it had a traditional and modren combination. We were taken in by the lovely photos showing traditional houses of the area. The reality was quite different. The first room we were given was the most depressing hotel room I have ever been in. In was on the first floor of the modern block, it was furnished in dark red and gold cheap looking furnishing and horrible cheap looking furniture the walls were bare . The curtains (and horrible nets ) were drawn so on a lovely day it was so gloomy . The view was a concrete wall opposite. We asked to be moved and were given the same room , same furnishings with a small dirty balcony over looking a building site where a pack of wild dogs procreated . We decided to check out the following morning and loose the cost of the second night already paid. We discussed this with reception who were disinterested . As it was late and we were tired we ate in the hotel and were pleasantly suprised the food was good and the outdoor dining space was pretty. The outdoor swimming pool was nice . Breakfast was served in what can only be described as a windowless conference room with false lighting the breakfast was dreadful and the room was shocking for a hotel of this standard . We could have been anywhere there was no sense of Italy and it really felt like a impersonal hotel. In the morning there were buisiness people meeting in the hotel and the public area was taken over with this.
We moved, on after one night the following 3 hotels we stayed in were of similar cost but a far more positive experience .

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, England
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed June 17, 2009

We stayed at this hotel as clients of Page & Moy and were in the main, pleased with our choice.
As we were out almost every day of our stay on pre-booked coach excursions we were not duly bothered by the site of the hotel which is isolated but in beautiful countryside some 4 km. from Alberobello. It would have been nice to have somewhere to wander after dinner, but on those occasions when we travelled under our own steam we found that the mini-coach provided by the hotel was both prompt,and relatively cheap.
The meals were tasty, but quite obviously costed for a coach tour.We were able to choose not from the a la carte menu but from a somewhat truncated variant. There were also some grumbles from our party regarding the service in the restaurant possibly a result of catering for a number of large tour parties.Breakfast was fine with plenty of buffet style choice and my cappuccino arrived promptly after ordering.
The gardens, public area's, etc. were 1st class and the whole kept in very good order. We chose a room in the main hotel rather than stay in a trullo and were not disappointed as our room was spacious, clean and had the bonus of a jasmine scented balcony looking onto olive fields. No problem with noise at all considering the large amount of weddings, seminars etc that the hotel seems to thrive on.
One nice touch was the large bowl of freshly picked cherries that awaited us in reception on our return from our coach outings.
Would I recommend it, yes, especially for the independent traveller with a car, it is in the centre of a fabulous region and while there were some issues with service, as our guide said, "they do things differently in the south".

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Somerset
Top Contributor
62 reviews 62 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed May 14, 2009

This hotel does not live up to its 4 star rating.

There is a sad lack of attention to detail which spoilt our enjoyment of the place.

The staff do not provide a good service - There were always several waiters standing around in the dining room at breakfast time who did not bother to provide missing items for the buffet ( cups, plates etc) unless specifically asked.

In our bedroom, the air conditioning did not work adequately, a request for additional coat hangers was ignored despite asking twice, there was an inadequate number of cupboards for clothes, the water drained very slowly from the bath (once again this was never rectified for us), and outside, padded seats for the chairs around the pool were supposedly not available as they needed cleaning due to poor weather a week before our arrival.....

The only plus points were the quality of the food in the restaurant in the evening and the excellent pianist in the bar. The place is also well situated for touring the area.

Certainly if you book individually instead of going in a coach party (which the hotel seems to survive on), don't expect 4 star treatment!

For a good meal, go along the road towards Alberobello and just before you reach the town, there is a restaurant / pizzeria on your right formed out of trulli called La Nicchia - very good food and very realistically priced.

Best place to visit in the area - Matera
Most disappointing experience - Ostuni

  • Stayed May 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel La Chiusa di Chietri

Address: Strada Statale 172 dei Trulli, Km 29.8, 70011 Alberobello, Italy
Location: Italy > Puglia > Province of Bari > Alberobello
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Alberobello
#4 Luxury Hotel in Alberobello
#5 Romantic Hotel in Alberobello
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Hotel La Chiusa di Chietri 4*
Number of rooms: 144
Reservation Options:
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Also Known As:
Grand Hotel Alberobello
Grand Hotel La Chiusa Di Chietri Alberobello, Italy - Puglia

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